Mr Clutch Reviews 

4,190
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and often available at short notice, with many appreciating the speedy repairs and thorough investigations. People frequently highlight the helpfulness and friendliness of the staff, who provide clear advice and make the process stress-free. Reviewers also find the pricing to be very competitive and honest, often noting that costs are kept under control and align with initial quotes. The booking process is described as easy and accommodating, with cars often ready as promised. However, some customers also noted concerns regarding the work performed, with instances of damage occurring during service, charges for work not completed, or unexpected price increases. Additionally, a few people experienced issues with communication, such as not receiving promised updates, being ignored, or encountering dismissive responses when problems arose.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting reasonable and competitive... See more

Customer service

People report positive experiences with customer service, highlighting helpful, courteous, and professional... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy to book online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

Woke up to a flat battery on a Saturday morning. Had to drive elderly parents home 100 miles away that day. Phone garage and got a new battery ordered and fitted all before lunch time. Great re... See more

Company replied

Rated 5 out of 5 stars

Another great experience with Mr. Clutch. They’re always honest, reliable, and deliver exactly what they promise. I went in with an engine light issue and was told the part would arrive early next wee... See more

Company replied

Rated 5 out of 5 stars

I’ve not used this garage before but I made a last minute booking for an MOT as I’d been let down by another garage. However, I shall definitely return as this garage did a fantastic job. They’re... See more

Company replied


Company details

  1. Car service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,190)

494 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient I arrived early and they…

Very efficient I arrived early and they took my car for the MOT very friendly and informative staff I have been visiting Mr Clutch Croydon for many years due to good service and honest prices.
I would highly recommend.

18 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mrs Dewhurst,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Friendly and honest.

Friendly and honest.

18 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi John Page,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Booked a mot at 8:30 am and finished in…

Booked a mot at 8:30 am and finished in less than 1 hour.

18 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Wei,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Happy with the service I received…

Happy with the service I received today, friendly staff and courteous.

15 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I`m a returning customer

I`m a returning customer, easy to book without a long lead time, friendly and fair service and pricing.

15 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Russell Mattin,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Van broke down on a Saturday

Van broke down on a Saturday, 3.pm , alot of the garages have closed for the weekend , one call to Mr clutch , "yeah bring it in " , given a quote for best and worst case scenario for a new clutch. Had the van fixed and ready by 3 pm on a Monday. The enfield branch are life savers.

25 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jamie Mcclory,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I just pass Mot today for my BMW 2010

I just pass Mot today for my BMW 2010, so the are honest .

15 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Andrejs Bidzans,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service.

I brought my car in, in a panic that it would be a massive job. Mark dismissed my worries and calmed me down with sensible detailed advice on what the problem could be. My car was kept for two days for a thorough investigation and diagnostics check. It wasn't a massive job more a mini maintenance that was needed. I was only charged for the diagnostics check and told to bring it back immediately should the problem re-occur. Brilliant service from Mark and the Mr Clutch mechanics.

14 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Linda Clay,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Have been using Mr Clutch for a good…

Have been using Mr Clutch for a good few years now .
Would definitely recommend them for all needs of your car.

11 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Matthew Neale,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch, Chingford

I have been using Mr. Clutch, Chingford branch, to MOT my family's cars for several years and have found them to be totally professional. The staff are pleasant and knowledgeable and the location is good.

9 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Efficient and friendly

Efficient and friendly . very good communication

9 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Ian Anderson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

A faultless experience.

Dave the service advisor, was friendly and professional even though he was extremely busy trying to help everyone in the reception and on the phone. My MOT was carried out on time and the advisory items were explained in detail.
A faultless experience, highly recommended.

9 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi David Wolsey,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great communication

Great communication, helpful staff, reasonable prices. Good all round garage whom I trust.

7 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sarah,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

I had my car’s MOT carried out at the Enfield garage and I couldn’t be more impressed with the service. The staff were professional, friendly and knowledgeable. My car was returned in tip top condition and the thorough checks gave me a peace of mind. I highly recommend Mr Clutch to anyone looking for a reliable and trustworthy service.

8 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly staff and professional…

Very friendly staff and professional MOT service. Will deffo be back.

8 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Brett Temple,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Leyton, London E10 branch

I always go to the Leyton, London E10, branch for an MOT or car service. The mechanics there are great and always do a fabulous job... the manager, Frank, is very helpful and courteous ..

7 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sam,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Luton 5*

Took my car to Mr Clutch in Luton with a suspected gearbox problem (as indicated by another garage), but Dave and team correctly diagnosed the issue as being an over-stretched gear linkage cable, replacement of which was certainly a lot cheaper than a gearbox repair. This is just the sort of service you want, proving Mr Clutch Luton to be a reliable and trustworthy garage. Now able to change gears without any issues and with total confidence. Very pleased with the outcome!

17 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Martin C,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Pleasant staff and good service

6 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mark B,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service all round

Brilliant service all round

6 May 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Steven Plumer,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

New brake pads

Guys did an excellent job cleaning my car's brake system and replacing brake pads. I know it was a lot of work because the system hadn't been cleaned long time. Excellent service.

30 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Lukas Ekstowicz,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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