Arben did a really good job removing the carpet and replacing it with the flooring. I was really impressed by his detailed explanation and his professional service. He did a good job and finished... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alberto has now sanded & varnished 4 rooms in our house over the space of a year, and all of them have come out brilliantly. He communicates well and stays late if needed to finish. When we di... See more
Company replied
We have just had our oak floorboards sanded by Nick. The results are quite staggering! We knew it would make the room look better but didn’t realise quite how transformative it would be! Nick was fr... See more
Company replied
Where do I begin? From start to finish Arben was exceptional. Our particular job start off small but ended up becoming quite complex. No issue was too small for Arben who was excellent at identifyin... See more
Company replied
Company details
- Floor sanding and polishing service
- Floor refinishing service
- Flooring contractor
- Wood floor installation service
- Wood floor refinishing service
Written by the company
Welcome to Mr Sander®, where exceptional craftsmanship meets unparalleled customer service. Our journey began over 30 years ago, and since then, we've transformed over 25,000 wooden floors into stunning pieces of art. We specialize in sanding, restoration, repair, and replacement of wooden floors, bringing life back to spaces both residential and commercial. What sets Mr Sander® apart is our dedication to quality and detail. Our team comprises highly skilled professionals who are passionate about wooden floors. We understand the value of preserving the natural beauty and integrity of wood, and we use state-of-the-art equipment and techniques to achieve flawless results. Our services are not just about aesthetics; they're about creating lasting impressions and adding value to your property. From iconic locations like Selfridges and Harrods to the cozy living room in your home, our expertise in wooden floor restoration is trusted and revered. At Mr Sander®, we believe in a customer-first approach. We offer complimentary consultations, providing personalized advice and solutions tailored to your specific needs. Our commitment to customer satisfaction is reflected in our hundreds of 5-star reviews and a growing base of loyal clients. Experience the Mr Sander® difference. Visit our website to see our work, read customer testimonials, and schedule your consultation today. Let us help you rediscover the beauty of your wooden floors.
Contact info
St Martins House 1 Lyric Square , W6 0NB, London , United Kingdom
- London: 020 7381 94088 Nationwide: 0800 955 8585
- office@mrsander.co.uk
- www.mrsander.co.uk
4.7
Excellent
399 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Floor sanding and staining Billericay
Davey and Oscar were our contacts for our floor sanding and staining in Billericay. We’re very pleased with the result Davey produced for our floors which look very clean and fresh, and he was also very responsive and flexible with timings to help us choose our stain colour. We would definitely recommend them.
3 February 2026
Unprompted review
Reply from Mr Sander®
Alex — thank you for your review.
We’re really pleased you’re happy with the clean, fresh finish, and that Davey’s responsiveness and flexibility helped you feel confident choosing the right stain colour. Thanks as well for mentioning Oscar — it’s great to hear you felt well looked after throughout.
We truly appreciate the recommendation.
Warm regards,
The Team at Mr Sander®
MrSander review
I would highly recommend MrSander if you are wondering what to do with your lifeless wooden floors.
From start to finish a smooth transition. Amir their representative was amazing and a credit to the company.
My only regret is that I didn’t do it sooner.
Good luck MrSander for the future.
Best Kevin
10 February 2026
Unprompted review
Reply from Mr Sander®
Kevin — thank you so much for your kind words and recommendation.
We’re really pleased the whole journey felt smooth from start to finish, and it’s lovely to hear you’re delighted with the transformation — that “wish I’d done it sooner” feeling is exactly what we hope for. Amir will really appreciate being mentioned; he’s a credit to the team and will be proud to read this.
Thank you again, and we truly appreciate the good wishes.
Warm regards,
The Team at Mr Sander®
We had a deep oil spill on our solid…
We had a deep oil spill on our solid oak floorboards. Spoke to a couple of flooring specialists who said it was not possible to patch repair and we would need to sand the whole floor back. Mr Sander were able to help. Josh came round and did an amazing job. Sanded back the affected area and lacquered it. You literally can’t tell any difference now, even right up close. Would absolutely recommend them based on Josh’s work. Very friendly man in the office I spoke to as well.
10 February 2026
Unprompted review
Reply from Mr Sander®
Rich — thank you so much for your review.
An oil spill on solid oak can be really worrying, especially after being told a full re-sand is the only option — so I’m genuinely pleased we could help with a proper patch repair. Credit to Josh for getting the blend so spot-on that you can’t see the difference, even close up.
Thanks as well for mentioning the friendly support from the office — we know that reassurance at the start matters.
Warm regards,
The Team at Mr Sander®
Sanded and Satisfied
In a word, fantastic. The difference in not only the aesthetic but the general feel of our wooden floors is amazing. A massive thanks to Joao and the team. Would thoroughly recommend their services.
7 February 2026
Unprompted review
Reply from Mr Sander®
Matt — thank you so much for your review.
“Fantastic” says it all — and we’re really pleased you can feel the difference as well as see it. A big thank you for recognising Joao and the team; I’ll make sure they see your kind words.
Warm regards,
The Team at Mr Sander®
Helped with a flooring issue
They responded promptly to my request for a quote, the price was competitive. They were able to complete the work quickly (within a week of initial contact). Their workman Aliber was extremely friendly and helpful, he went over and above to make sure the work was completed to a high standard.
30 May 2025
Unprompted review
Reply from Mr Sander®
Geoff — thank you for your review.
We’re really pleased everything moved quickly and smoothly for you — from a prompt quote and competitive pricing to getting the job completed within the week. It’s also lovely to hear Aliber went above and beyond and looked after you so well throughout. I’ll make sure your feedback is passed on to him.
Warm regards,
The Team at Mr Sander®
Thank you!
Davey came to give us a quote and was chatty and friendly whilst professional. Davey then came back and completed all the works, it looks like a brand new wooden floor has been laid! We are over the moon and really impressed with how it looks! Can’t recommend enough!
6 February 2026
Unprompted review
Reply from Mr Sander®
Michaela — thank you so much for your lovely review.
We’re thrilled you’re over the moon with the transformation — that “brand new floor” feeling is exactly what we aim for. It’s also great to hear Davey was friendly and professional from the first quote through to finishing the work.
I’ll make sure your kind words are passed on to him. Thank you again for the recommendation.
Warm regards,
The Team at Mr Sander®
Fantastic job by Filip!
Lounge floor and upper hall beautifully restored to a high standard by Filip. I would recommend him and the company to anyone. Outstanding service and quality!
6 February 2026
Unprompted review
Reply from Mr Sander®
Denise — thank you so much for your lovely review.
We’re delighted Filip restored your lounge floor and upper hall to such a high standard, and that the service and quality stood out for you. I’ll make sure your kind words are passed on to him — it will mean a lot.
Warm regards,
The Team at Mr Sander®
I had a great experience with the guys…
I had a great experience with the guys from Mr Sander. They were punctual, thorough and helped put my mind at rest about what was best for my parquet flooring. The floor hadn’t been serviced for over 10 years and now looks immaculate.
Very happy and would absolutely use them again.
2 February 2026
Unprompted review
Reply from Mr Sander®
Deborah — thank you so much for your review.
We’re really pleased the team put you at ease and helped you feel confident about the best approach for your parquet. Bringing a floor back after 10+ years without servicing and getting it to look immaculate is exactly the outcome we aim for — so it’s lovely to hear how happy you are.
Warm regards,
The Team at Mr Sander®
Wood floors
Alberto was really great - thorough, patient with our questions, and he did an excellent job with the floor!
31 January 2026
Unprompted review
Reply from Mr Sander®
Maya — thank you for your lovely review.
We’re really pleased you felt well looked after throughout. Alberto will be glad to hear you found him thorough and patient with your questions — and that you’re happy with the finish.
Warm regards,
The Team at Mr Sander®
Great service and result
The communication and quoting process was very clear. The installer Alex did a fantastic job, was super professional and very tidy!
23 January 2026
Unprompted review
Reply from Mr Sander®
Stefan — thank you for sharing this.
I’m really pleased the quoting was clear and the whole process felt straightforward. And a big thank you for highlighting Alex — he’ll be chuffed to hear you found him professional, tidy, and that you’re delighted with the result.
Warm regards,
The Team at Mr Sander®
Fantastic!
Oli and his team at Mr Sander sanded and refreshed our living room and bedroom floors, and the results are brilliant. The wood was very old, worn and scratched, and they’ve made it look genuinely brand new.
They also went above and beyond by fixing a small section of our staircase, which wasn’t part of the original job but made a big difference. Oli gave really good advice on how to deal with the very red/orange tone of our floors and suggested solutions that worked perfectly.
The whole job was completed in two days with minimal disruption and very little hassle. Professional, efficient and easy to deal with throughout. I would happily recommend Oli and his team many times over.
27 January 2026
Unprompted review
Reply from Mr Sander®
Steph — thank you so much for such a thoughtful review.
We’re delighted you’re happy with the transformation, especially on an older, well-worn floor — that “like new” finish is exactly what we aim for. It’s also great to hear Oli and the team went the extra mile with the staircase section, and that his advice on reducing the red/orange tone landed perfectly.
Two days, minimal disruption, and an easy experience throughout is what good looks like — so I really appreciate you recognising that. I’ll make sure Oli and the team see your kind words.
Warm regards,
The Team at Mr Sander®
Alberto
Alberto carried out a full sanding and completely renovated our hardwood floor, it was a clean and tidy procedure all wall furnishings were covered, it was dust free and Alberto is a credit to the company so polite ,on time and very helpful snd answered all our questions Barry
22 January 2026
Unprompted review
Reply from Mr Sander®
Barry — thank you for taking the time to share this.
We’re really pleased you had such a smooth, clean experience from start to finish — especially the dust-control, the care taken to protect your furnishings, and the tidy workmanship throughout. It’s also great to hear Alberto was punctual, polite, and took the time to answer every question properly.
I’ll make sure your kind words are passed on to Alberto — he’ll genuinely appreciate it.
Warm regards,
The Team at Mr Sander®
Lovely work done from Mr sander at my…
Lovely work done from Mr sander at my house from oli at Mr sanders he did sand my pine floors and they look completly new also they used quality lacquer thanks to the team very helpful and easy to deal with from start to finish
14 January 2026
Unprompted review
Reply from Mr Sander®
Hi Alexandre,
Thank you so much for taking the time to leave us such a kind review. We’re delighted to hear you’re happy with the transformation — pine floors can come up beautifully when done properly, and it’s great to know they’re looking completely new again.
I’ll be sure to pass your lovely feedback on to Oli and the wider team. Thanks again for choosing Mr Sander® — it was a pleasure looking after you from start to finish.
Warm regards,
The Team at Mr Sander®
Absolutely stunning work.
Absolutely stunning work.
Prompt and the whole team were a pleasure to deal with.
The finished job was beyond expectations.
We highly recommend them.👍👍👍
When they said it was a dust free experience, they weren’t kidding.
15 January 2026
Unprompted review
Reply from Mr Sander®
Thank you, Philip — we’re absolutely delighted to read this.
It’s brilliant to hear the whole experience was prompt and a pleasure from start to finish, and that the final result came out beyond expectations. We’re also especially pleased the “dust-free” promise lived up to it — we take a lot of pride in keeping homes as clean and comfortable as possible while the work is underway.
Thank you again for the strong recommendation 👍👍👍
Warm regards,
The Team at Mr Sander®
Very poor service- but now getting better
Update: I’ve updated this from a 1 star to a 4 star due to how the company owner Anthony, has handled this. He contacted me personally and worked with me to get a second quote at my convenience. He has really turned around the experience and I’ve now booked the job. I will update again when completed.
Booked a same day appointment in central London and was confirmed for between 6-7pm. Very disappointed that nobody showed for this appointment. I drove from High Wycombe to London just for this, wasting 4 hours of my time.
I sent a WhatsApp to check if anyone was coming and didn’t get a reply.
A company should operate the hours that its staff are working.
Overall a terrible experience.
12 January 2026
Unprompted review
Reply from Mr Sander®
Hi Romana,
Thank you for coming back and updating this — I really do appreciate it.
And honestly, I’m still very sorry for what happened with the first appointment. You made the effort to drive in from High Wycombe, you were there on time, and nobody showed up or even replied. That’s incredibly frustrating, and you had every right to feel let down.
I’m glad I was able to speak with you directly and get a new visit arranged properly at your convenience. Thank you for giving us the chance to put this right.
We’ll make sure the rest of the process is smooth from here, and we’ll do a great job for you.
Warm regards,
The Team at Mr Sander®
5* cannot recommend enough!
The whole experience from start to finish was excellent. Within 30 minutes of me making the first enquiry someone had reached out to me to, and within 24 hours someone was able to view the property and give me the quotation.
Harrison was super knowledgeable and was able to understand what I wanted to achieve and definitely delivered! We were on a bit of a deadline and he kindly managed to fit the job in within a couple of days of my initial contact with Mr Sander (and 3 days just before Christmas). I was unable to be at the property, however Harrison kept me updated throughout the process.
I am so pleased I took the plunge, my floors which were badly damaged look like they are brand new. I am beyond happy. Money well spent and significantly below what other companies where quoting. Harrison provided top customer service and make the experience working with Mr Sander so easy.
Thank you!
22 December 2025
Unprompted review
Reply from Mr Sander®
Thank you so much for the lovely review — we really appreciate it.
I’m delighted you had an excellent experience from start to finish, and that we could respond quickly, arrange the visit within 24 hours, and still meet your deadline just before Christmas. Harrison will be really pleased to hear your feedback — especially that he understood exactly what you wanted to achieve, kept you updated throughout, and delivered a result you’re beyond happy with.
Hearing your badly damaged floors now look brand new is exactly what we aim for. Thanks again for choosing Mr Sander, and for trusting us with the job.
Warm regards,
The Team at Mr Sander®
Great experience from start to finish
Great experience from start to finish. Aliber was very friendly, professional, and turned up exactly when he said he would. He had proper, high-quality equipment and did a fantastic job sanding the floor. The results were beautiful. Would happily recommend him.
9 October 2025
Unprompted review
Reply from Mr Sander®
Thank you, LFC — we really appreciate you sharing this.
I’m very pleased to hear you had a great experience from start to finish, and that Aliber was friendly, professional, and punctual. It’s also great to know you noticed the quality of the equipment and, most importantly, that the sanding result came out beautifully.
Thank you again for the recommendation — it means a lot.
Warm regards,
Mr Sander®
Excellent job
Excellent job - we were really happy with the quality of the work. The team were very friendly and we felt confident and comfortable leaving them with a key to work in the house. Would definitely recommend 👍
16 December 2025
Unprompted review
Reply from Mr Sander®
Thank you, Kathy. It’s lovely to hear you were happy with the quality of the work, and that you felt comfortable and confident throughout — especially with leaving a key. We really appreciate the recommendation.
Kinder regards,
The Mr Sander® Team
Very impressed!!
Filip from Mr Sander has just transformed our parquet hall and wooden stairs and we are delighted with his work!
After 8 years of coming and going the floor was showing consider wear. Filip did an amazing job and now our hall and stairs look better than we ever imagined!
Filip worked efficiently and professionally and we were very impressed with him. We would not hesitate to recommend him to anyone!
9 December 2025
Unprompted review
Reply from Mr Sander®
Thank you so much. It’s wonderful to hear how pleased you are with the transformation of your hall and stairs, and that the result went beyond what you imagined. Filip will be delighted to know his care and professionalism meant so much. We truly appreciate your kind recommendation.
Kinder regards,
The Mr Sander® Team
Alberto was excellent
Alberto was excellent. Professional, friendly, knowledgeable and diligent, I am very pleased to provide this recommendation.
5 December 2025
Unprompted review
Reply from Mr Sander®
Thank you, Paul. We really appreciate your kind words about Alberto — it’s lovely to hear how well he looked after you throughout. Thank you for the warm recommendation.
Kinder regards,
The Mr Sander® Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.