I ordered almond butter but instead of crunchy I ordered smooth one. I noticed that after payment so I quickly wrote to customer service to ask if smooth butter could be changed with crunchy. The feed... See more
Company replied
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Review summary
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I love your products, but please put size references for every model and what size the person on the photo is wearing, so we can better imagine and understand what to purchase.
Company replied
My son loves crème caramel, but he is diabetic. When I discovered your sugar-free caramel topping, I tried it and it turned out fantastic. It wouldn't be bad to advertise the crème caramel for diabeti... See more
Company replied
Here’s a polished version of your message: Thank You Note: I am truly grateful for this purchase. It has brought me great satisfaction, and I appreciate the quality and value it offers. Than... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.myprotein.bg
4.0
Great
219 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Overall happy with products quality
I like the products variety and quality, as well as the ease of navigation across the website.
I didn't like the high price for delivery, as well as I wasn't happy while not able to proceed with a "click&collect" option.
5 August 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Every time I order clothes on sale they…
Every time I order clothes on sale they are damaged.
29 June 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Too expensive
Everything was so expensive... And the promo codes of the influencers didn't work on some items
29 July 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Very good !!!
29 July 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I chose to pay with apple pay and then…
I chose to pay with apple pay and then takes me to a page to writer my card info
28 July 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The payment is like im buying a nuclear…
The payment is like im buying a nuclear weapon you want so much unneseccery stuff to be filled it feels like you will sell my data the moment i give it.
Terrible experience absolutely dogshit.
25 July 2026
Reply from Myprotein
Hi,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Excellent
Excellent servise
I have used several products and am very pleased with the quality.
19 July 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
İt was an awesome experiance thnx for…
İt was an awesome experiance thnx for supporting.wishing u all the best...
17 July 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
I think the AI chat integrated to help…
I think the AI chat integrated to help you with any concerns is really helpful:)
17 July 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
it was great
16 July 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Great experience
15 July 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Overall great experience although I…
Overall great experience although I couldn't pay with Google Pay
15 July 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
The website has some major problems
The website has some major problems. The button for adding a product to the favourites list doesn't work – it constantly makes you log in or register and doesn't add the product to the list after logging in. I cannot edit products in my wishlist that are saved with the wrong sizes. I try updating the size, but it doesn't work. Also, on the new product, some of the information appears only with question mark symbols. The website is a real nightmare.
15 July 2026
Reply from Myprotein
Hi,
Thank you for leaving your review.
I have attempted to call you.
I am sorry to hear that you have had an issue with the website I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Everything is Cool :)
15 July 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Site is really poorly translated
Site is really poorly translated. I would rather use the original myprotein.co.uk if I could, but if I want delivery to Bulgaria I have to use this rather clunky mistranslated mess of a website. Not to mention that the deals in the original website are so much better.
13 July 2026
Reply from Myprotein
Hi Kristiyan,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Everything is out of stock
I love the products, but most of them are out of stock and only big sizes are left (this is not only now but always). Also when there is a campaign with discount the site isn’t working and I couldn’t order 2-3 times.
13 July 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
The product quality is really good
The product quality is really good. But I think you should change the Bulgarian couriers
28 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
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