Natuzzi Italia Reviews 

10,102
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 901 reviews, reviewers overwhelmingly had a great experience with this company. Customers very frequently praise the helpful staff for being extremely patient, professional, and deeply knowledgeable during the entire selection process. Many store visitors also appreciate the exceptionally wide variety of available design options, beautiful furniture pieces, and the completely pressure-free store purchasing environment. Some reviewers were not happy with the overall product quality and the frustrating lack of reliable after-sales support. People frequently noted that certain new sofa models sagged quickly, featured problematic mechanisms, or felt entirely uncomfortable, while others faced ongoing difficulties reaching customer service teams to resolve serious issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning designs and high-end... See more

Service

Reviewers highlight positive aspects of service, frequently praising knowledgeable staff members who provide... See more

Customer service

Consumers find customer service to be positive during initial in-store visits, with reviewers frequently... See more

Quality

Clients share ambiguous opinions on quality, with several reviewers praising the beautiful design, luxurious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Faisal was brilliant - so patient with us, really knew his stuff, and genuinely took the time to figure out what we wanted. He walked us through both the Natuzzi and Designer Sofas stores, put togethe... See more

Rated 5 out of 5 stars

What a find Natuzzi in Aylesford is ! I ordered a beautiful leather recliner sofa followed by 2 fabric chairs. Service was exceptional - special shout out to Victor and Elaine who were knowledgeabl... See more

Rated 5 out of 5 stars

Natalie B from White City in Trafford was absolutely fantastic. We had a lovely chat in the shop where she helped us learn more about the range of sofas they sell. We decided to go with Natuzzi and or... See more

Rated 5 out of 5 stars

Great customer service - lovely to deal with. Quality of sofas are so much better than competitors. We left , looked around another 6 shops and then came back to purchase - not pushy sales and loads o... See more


Company details

  1. Living room shop
  2. Decoration and Interior Design Store
  3. Home Furniture Shop
  4. Interior designer

Written by the company

Natuzzi Italia blends design, functions, materials and colors to create harmonious living. We are devoted to harmony. A gentle word that holds a powerful heart, beating with new life. We are moving energetically in the name of beauty, joie de vivre, respect for others and the environment around us. Beauty makes us happy. Harmony will unite us. ITALIAN SOUL The culture of beauty, the passion for the arts, the philosophy of good living, all of them belong to the history of our country. As a matter of fact, Italian style has always stood out in the world of fashion, design, architecture, furnishing and decoration. It is an innate and precious heritage, which inspires and guides all of Natuzzi Italia creations. MEDITERRANEAN INSPIRATION Puglia and Mediterranean culture are certainly the starting point of the inspirational journey of every Natuzzi Italia creation. It is the landscape of the soul, a cosmopolitan soul, where a perpetual intermingling has generated boundless beauty and a lifestyle that continues to be an inspiration for many. DESIGN EXPERIENCE. BLENDING PEOPLE The strength of Natuzzi Italia lies in the fusion, in the blend of different ideas, sensibilities and experiences. A way to put mankind at the center of the company’s production philosophy. This is how the collaborations with international designers invited to interpret Natuzzi Italia’s living philosophy takes form. A mosaic of contemporary style, that leads those who observe it to get lost in its colours, light and beauty. INTERIOR DECORATION Natuzzi Italia research is driven by total design solutions that pursue harmony in every product and space we create. At this stage harmony takes shape into spaces creating engaging and immersive experiences, through integrated and contextualized furnishing solutions identified according to individual needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(10,102)

903 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m buying a leather lounge from…

I’m buying a leather lounge from NatuzziAspley They offer very good service with high quality products. My sales guy was Miguel, he is very knowledgeable and a pleasant young man.I look forward to receiving my new lounge.
Great work Tuzzi Aspley, thanks Miguel.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Overall shocking experience

Overall shocking experience with Watford store. Ordered from store January, after much chasing arrived late April. Arrived damaged. Avoid at all costs. John, Watford store manager did not keep promises to call back. Apathy to customer service generally.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Jamie was very professional, and extremely patient, I can’t praise him enough he went over and beyond and ensured we got exactly what we wanted,

Uddingston Depot

27 April 2026
Unprompted review
Rated 5 out of 5 stars

New sofa purchase

First purchase of a sofa for our new house, spoke with Jamie in the birstall leeds branch, he was extremely friendly, approachable and very informative! Told us all the details of colours, fabric types and even the 5 year damage cover. Very helpful and good customer service

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Ash Rana from the Leeds store is an…

Ash Rana from the Leeds store is an absolutely brilliant asset to the company. His knowledge was unmatched and helped us choose the perfect sofa for our first home. He covered everything we need to know and we’re now looking forward to the sofas being delivered! Thanks Ash!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Natuzzi for design and quality.

Jamie, general manager at Uddingston store was a real pleasure to deal with. A recent disappointing experience elsewhere led me to Natuzzi, Uddingston. Jamie spent a fair bit of time assisting me and ensuring l left the store with a purchase l was delighted with, and which was suitable for me. No pressure to buy, great advice and being dealt with professionally made the visit a pleasure. Would highly recommend Natuzzi to others. Absolute quality and first class service! Thank you.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Ednan at Leeds!

Ednan at the Leeds Birstall store was brilliant throughout the process. Welcomed us when we first entered the store and took the time to explain everything in detail and show us all the options, but also gave us the time to think about the purchase without any pressure. A really great experience overall!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Top quality from first visit to install

The entire experience from showroom, through ordering, communication during build, attention to detail, and delivery have been absolutely top level. The sofa itself is out of this world. Thank you to everyone at Natuzzi for the care and service

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

Pleasant experience with Jackie at Croydon branch today. Her deep knowledge on the products made the experience a great one. Awesome customer service. !!!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Never heard of them … defo check them out

Having come to a retail park that has 6 furniture stores on it , this company was head and shoulders above the rest for quality .
Helpful but not pushy sales people , Jamie (Leeds) was very patient and more importantly knew about the goods he was selling .

23 April 2026
Unprompted review

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