Natuzzi Italia Reviews 

10,102
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 901 reviews, reviewers overwhelmingly had a great experience with this company. Customers very frequently praise the helpful staff for being extremely patient, professional, and deeply knowledgeable during the entire selection process. Many store visitors also appreciate the exceptionally wide variety of available design options, beautiful furniture pieces, and the completely pressure-free store purchasing environment. Some reviewers were not happy with the overall product quality and the frustrating lack of reliable after-sales support. People frequently noted that certain new sofa models sagged quickly, featured problematic mechanisms, or felt entirely uncomfortable, while others faced ongoing difficulties reaching customer service teams to resolve serious issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning designs and high-end... See more

Service

Reviewers highlight positive aspects of service, frequently praising knowledgeable staff members who provide... See more

Customer service

Consumers find customer service to be positive during initial in-store visits, with reviewers frequently... See more

Quality

Clients share ambiguous opinions on quality, with several reviewers praising the beautiful design, luxurious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Faisal was brilliant - so patient with us, really knew his stuff, and genuinely took the time to figure out what we wanted. He walked us through both the Natuzzi and Designer Sofas stores, put togethe... See more

Rated 5 out of 5 stars

What a find Natuzzi in Aylesford is ! I ordered a beautiful leather recliner sofa followed by 2 fabric chairs. Service was exceptional - special shout out to Victor and Elaine who were knowledgeabl... See more

Rated 5 out of 5 stars

Natalie B from White City in Trafford was absolutely fantastic. We had a lovely chat in the shop where she helped us learn more about the range of sofas they sell. We decided to go with Natuzzi and or... See more

Rated 5 out of 5 stars

Great customer service - lovely to deal with. Quality of sofas are so much better than competitors. We left , looked around another 6 shops and then came back to purchase - not pushy sales and loads o... See more


Company details

  1. Living room shop
  2. Decoration and Interior Design Store
  3. Home Furniture Shop
  4. Interior designer

Written by the company

Natuzzi Italia blends design, functions, materials and colors to create harmonious living. We are devoted to harmony. A gentle word that holds a powerful heart, beating with new life. We are moving energetically in the name of beauty, joie de vivre, respect for others and the environment around us. Beauty makes us happy. Harmony will unite us. ITALIAN SOUL The culture of beauty, the passion for the arts, the philosophy of good living, all of them belong to the history of our country. As a matter of fact, Italian style has always stood out in the world of fashion, design, architecture, furnishing and decoration. It is an innate and precious heritage, which inspires and guides all of Natuzzi Italia creations. MEDITERRANEAN INSPIRATION Puglia and Mediterranean culture are certainly the starting point of the inspirational journey of every Natuzzi Italia creation. It is the landscape of the soul, a cosmopolitan soul, where a perpetual intermingling has generated boundless beauty and a lifestyle that continues to be an inspiration for many. DESIGN EXPERIENCE. BLENDING PEOPLE The strength of Natuzzi Italia lies in the fusion, in the blend of different ideas, sensibilities and experiences. A way to put mankind at the center of the company’s production philosophy. This is how the collaborations with international designers invited to interpret Natuzzi Italia’s living philosophy takes form. A mosaic of contemporary style, that leads those who observe it to get lost in its colours, light and beauty. INTERIOR DECORATION Natuzzi Italia research is driven by total design solutions that pursue harmony in every product and space we create. At this stage harmony takes shape into spaces creating engaging and immersive experiences, through integrated and contextualized furnishing solutions identified according to individual needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(10,102)

903 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

De design sofas

Dave , the salesman who helped us today was knowledgable and helpful without being too intrusive.
We looked at all the furniture stores at the Leeds retail park and found the sofas for us at de design, the quality abd comfort impressed us so we went ahead with our purchase , we didn’t feel we had to look any further

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service - lovely to deal with. Quality of sofas are so much better than competitors. We left , looked around another 6 shops and then came back to purchase - not pushy sales and loads of options.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Dill@LeicesterFossePark

Dill@LeicesterFossePark helped us to choose the ideal sofas. We needed a pair of particularly small sofas with precise dimensions. We found the perfect match at Natuzzi. The whole process was very straightforward and the price was very competitive. Dill was very attentive without being pushy.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience buying a sofa…

I had a great experience buying a sofa from Grant at Natuzzi. He was knowledgeable, patient, and genuinely helpful throughout the process, taking the time to understand what I was looking for without any pressure. His advice made it easy to choose the right style and configuration for my space. The whole experience felt smooth and professional, and I’m really happy with the final result. Highly recommend asking for Grant if you’re visiting Natuzzi.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Grant in Leeds was fantastic so helpful…

Grant in Leeds was fantastic so helpful beautiful furniture lovely clean store we felt comfortable trying all the different sofa’s didn’t feel under pressure to buy will definitely come back highly recommend this store

18 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought couch

I bought couch , loveseat and chair in December! 2 weeks later! All
Leather is sagging and stitching now is coming apart! I called the store, great customer service! They sent repair person out, ordered parts to repair. A month went by, finally service person came wrong parts were ordered! I emailed customer support and they had the nerve to tell me how to care for my couch to preserve leather!!! Junk 10 thousand dollars later waiting to here! I’m going after them if they don’t come thru this week!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience.

Aman in the Leicester store has been really helpfully and informative without making us feel rushed in making any decisions.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We had a great experience with
Mr Ednan@Leeds while purchasing our sofa. He was patient, knowledgeable, and genuinely helpful throughout the process. He took the time to understand what we wanted and guided us confidently through the options without any pressure.

Thank you, Mr Ednan@leeds, for your excellent support — we really appreciate it!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Exception service

Aida helped us to decide and finalise our order. The service we received from her is exceptional. She was very patient and helped us. Excellent , highly recommended.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

The sales rep ‘Waqar’ was polite &…

The sales rep ‘Waqar’ was polite & concise. We came to look at dining tables & he showed us a variety of tables. We fell in love with one & ended up with table, 6 chairs, a rug & a lovely mirror. Waqar, along with the sales manager, gave us a nice discount too. Will definitely be back 😊

20 September 2025
Unprompted review

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