Natuzzi Editions Reviews 

4,648
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often highlighting their friendly and patient approach without pushy sales tactics. The overall service and user experience are frequently described as excellent, with many finding the process smooth and stress-free. Reviewers also commend the outstanding product quality, noting its superiority to other brands. However, some customers noted issues with product quality and after-sales service. A few experienced products developing faults, like reclining chairs not working or sofas being uncomfortable and poorly manufactured. These reviewers reported long waits for repairs, a lack of communication, and little assistance from the company.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, often praising the outstanding quality of sofas and chairs,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness, knowledge, and... See more

User experience

Users describe positive interactions with user experience, often highlighting a smooth and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent customer care throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam at the Uddingston store was very helpful. Explained everything clearly, was very professional but very friendly. His patience was appreciated as we had so many questions & requests. He worked out... See more

Rated 5 out of 5 stars

Liam at Uddingston was exceptional. Friendly and efficient with a great knowledge of the products. Very approachable with a lovely, no pressure manner which is conducive to customer relations and sui... See more

Rated 5 out of 5 stars

We came a few months ago and mo was really helpful unfortunately we didnt get the sofa as we was just looking we have returned for the sofa we wanted and Jamie from leeds, was really help ful we found... See more

Rated 5 out of 5 stars

Ash Rana, White City Store - a lovely chap who gave us with personal service, taking the time to talk through all our options. We are currently very happy with the sofa and service we’ve received, and... See more


Company details

  1. Home Furniture Shop
  2. Furniture Manufacturer
  3. Sofa store

Information provided by various external sources

A Natuzzi sofa brings the Italian quality and design all over the world. Browse the complete catalogue of Natuzzi Editions furniture!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(4,648)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Aida

Brilliant customer service from start to finish. Greeted from the moment we walked in and bounced ideas throughout. Aida is a credit to the Natuzzi family

24 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience was made great by the…

My experience was made great by the sales staff especially Rhianna who was professional and considerate. The atmosphere of the store was calm and restorative and I would certainly recommend the shopping experience to friends and family .

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Ash Rana

Ash Rana, White City Store - a lovely chap who gave us with personal service, taking the time to talk through all our options. We are currently very happy with the sofa and service we’ve received, and look forward to seeing it!

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Ash Rana (White City Store)

Ash Rana (White City Store) - Ash was very helpful and spoke to us openly, honestly and clearly making our decision making process easy. He went out of his way to get the price as reasonable as possible for us.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

After shoppping around numerous other…

After shoppping around numerous other furniture stores, my partner and I were unable to find the sofa we wanted. Within minutes of being in Natuzzi Uddingston we were welcomed by Keith and within half an hour had our ideal sofa purchased. A seamless transition from start to finish. Top man.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience

Had a great experience, Nat in the Manchester branch (White City) was very helpful, she went through all of the options with us and there were no pushy sales tactics. Its great to be able to go into a branch and physically see the items

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Kyle Hanley store

We were greeted as we walked in by Kyle who explained about the company. He then left us to have a look at all the furniture. After a while he found us and talked us through the pieces we liked. On the sales floor there were no 4 seater straight sofa's but Kyle explained they could make one for us. We ordered the sofa we wanted and can't wait for it to be delivered. Great customer service

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from Aida

Aida has been so helpful in helping us choose our new sofa! Very knowledgeable and her design experience was so valuable; even visiting our home with samples to ensure the sofa would look right!
Amazing and highly recommended

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly team

Super friendly team, everyone we spoke to knew exactly what they were talking about. Ednan who we dealt with gave us a great deal very knowledgeable and friendly guy. Would recommend. Also not pushy at all.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Grant was amazing help buying our first sofa

Grant was amazing help buying our first sofa. Helped us decide on the best size and layout based on our room. Gave advice on cushions / colours. Wasn’t your typical pushy sales person, explained everything thoroughly , gave us time to talk between ourselves. Explained payment options without pushing for a sale. Would highly recommend, great customer service, can’t wait for our sofa to arrive!

17 May 2026
Unprompted review

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