NemID Reviews 

Got into contact with support within 5 minutes, they answered my question immediately and ordered the material for me.
All in all, everything I could asked for from a support service.

The website is useless, and made by too many people, or with too many things in mind, without any proper testing if it's actually useful for people (who doesn't know exactly where to go).

I'm not dumb, I build websites for a living, contractually and self-employed, being asked weekly if I want to make things. The website is very, very bad. It has a nice UI, but incredibly bad UX.

Just contact support and have them mail the information you need. It took me 1½ minutes compared to the 20 minutes I spent learning nothing from trying to navigate the website.

Extreme bad company that let´s them , be ruled by APPLE and GOOGLE .Apps only supported by American white listed companys.

shame on Nets.dk .

Great support, but needed a new signature asap, so not so happy about waiting for physical mail to arrive.

As a Dane living abroad (in France) it is also mandatory to have a NemID access like any other danish citizen, or person registered in Denmark- but living abroad makes it more difficult when it comes to renewal of NemID, be it the nøglekort or digital signatur or both. The renewal is only doable online and in my case it didn't work because I had passed the deadline date by a few days. I managed to login to the website with my old bu still working nøglekort, and website says it's my digital signature that is too old. Website said I have to show up in a Borgerservice in Denmark to show my passport, which I cannot do in the near future - thus I had to contact tech support.
Their phone number is easy to find on the website "Ring til NemID privatsupport" but unfortunately the robot voice doesn't offer any choice related to my case which would best be described as "renewal of NemID impossible on website due to deadline exceeded by myself, and website says passport is not enough to verify my identity online".
As I just wanted to talk to a human, I actually tried all choices in the phone menu, but they all lead to the same answer "you can do that on the website nemid.nu" and none of the choices could put me in touch with a person at the NemID support.
At this point I was quite frustrated and then I got back to the website and chose to "Chat med NemID privatsupport" . To my surprise the response was fast, and a nice person helped me out with my special situation. In my case the old/current account has to be deleted -which only the tech people at NemID can do- and only after that a new one can be created, and then a new nøglekort sent out to me. Then it all made sense as to why I couldn't make it work on the website, because it's a case for the tech dept people.
I chose to write in english and not in danish not only because Trustpilot is in english, but also because some people in need of help with NemID are not fluent in danish.

I asked for help through online chat, and it was very good! I got a very fast response, and they helped me solve my issue in a very attentive way.

Perfect. I had a single issue with the"send message". I needed to spam clicking on it to make it work.

Great job! Laura er meget sød :)

While everyone else needs to be adaptive and change, NemId has decided not to.. or rather, they have decided to take a step back.

Bascially if your nemId key card runs out of key-codes (which they won't inform you about, until after the fact) and you then try to log in, in vain, they will suspend your account due to suspicious activity...
You are then forced to book a physical appointment with your local municipality, something that surprise surprise is very hard to do due to COVID-19 (currently 9+ days wait time).
All in all, NemId is directly responsible for additional risk and exposure to Covid-19 and unsustainable waiting times. .

And you wonder why people think the system suck..

K..ad, many thanks for the quick help.
All stars.

MAgnus was very helpful and helped me solve my problems in a couple of minutes. GReat service!

Very helpful and supportive!
Totally trust them!

Inaccurate and poor support. Lack of information on costs before anything was completed. Overall, nemid is a lousy and hopeless product that I like to be apart of (it should be "easy" and not annoying and hugely time consuming every time).
The problems are definitely due to the system and not the individual supporter, although those here also made mistakes.

I couldnt use the password you gave me for my nemID card, so I couldnt activate it. I try by the chat, know how can I ask for another one, and they didnt tell me how. Only to go to a borgerservice. I tell them, that I already went and are closed because the covid, and they told my they didnt know how can you help me and disconected. I need my nemID I am trying to solved this and nobody help me

Bad experience,as system is not support people.they have problem to access when they are abroad

My experience over the webchat was really smooth. All my questions were answered patiently.