The team at Northgate in Glasgow are great, always willing to help and make sure our vehicles are on the road in perfect condition. We only operate a small fleet at the moment, but that hasn't affecte... See more
Company replied
Location
Switch locationEaster Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN Glasgow, Strathclyde, GB
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See what reviewers are saying
Team members at the branch have excellent customer service skills, especially Lauren and Amber. Drivers are also great! Comminucation from team about varoius vehicles we lease is prompt and they will... See more
Company replied
We are customers of the Queenslie Branch in Glasgow and the staff are great. Vans are serviced on time and any issues are dealt with in a professional manner. From the management to the guys alloca... See more
Company replied
We’ve built a really good relationship with Northgate Glasgow Branch. Lauren, Amber, Yvonne and Nick in the branch are always helpful and responsive, and JP and the workshop team are great at... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Easter Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN, Glasgow, Strathclyde, United Kingdom
- 0141 773 6300
4.9
Excellent
142 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Quick and efficient service from all the staff at your Glasgow branch, especially Amber Ferguson, her enthusiasm and professionalism was fantastic.
13 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hey Jason, thank you so much for taking the time to leave such kind feedback! We're thrilled to hear that you had a positive experience at our Glasgow branch and that Amber Ferguson's enthusiasm and professionalism stood out to you. We appreciate your support and hope to see you again soon!
Take care
Laura Griffiths
Great and quick service from Amber and…
Great and quick service from Amber and the Glasgow branch staff! My hire was organised quickly and easily. No stress or dramas, would 100% recommend
1 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hey Josh, this is great to hear. Amber certainly is a credit to the Glasgow team and we are so pleased that you found the service to be 5* throughout.
We look forward to working along side you in the future.
Take care,
Laura Griffiths
Above and beyond
On my recent visits to your Glasgow branch. I have been very impressed with enthusiasm and and service provided by your staff. In particular Amber Ferguson.
12 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your feedback, Matt! We're thrilled to hear that you've had positive experiences at our Glasgow branch. Our team works hard to provide excellent service, and it's wonderful to hear that Amber Ferguson stood out to you with her enthusiasm and dedication.
We appreciate your support and look forward to working with you again in the future!
Take care,
Laura Griffiths
Northgate Glasgow Branch
We as a company would always highly recommend Northgate in Glasgow as their customer service is amazing, All the staff are welcoming and very friendly to all that walk through the door, we at ISS have always been completely impressed with their professionalism and customer service.
Amber Ferguson and her team are doing an amazing job at the Glasgow branch and are extremely helpful and go above an beyond to help there customers which is one of the qualities we like about Northgate.
just the other week the vehicle I was driving had to go in to the depot in Glasgow for some minor repairs and I was given a temporary loan vehicle which was a car, I advised the staff that it wasn't suitable for our type of work but was the only option that was available at the time, Amber them emailed me directly on the Saturday morning to say my vehicle was ready for collection and advised me of the closing times for the Glasgow branch. Amber then worked with me and arranged everything in order for me to make my way and swap the vehicles back over before closing.
I can't thank Amber enough for all that she has done for us here at ISS, she is an absolute credit to your company and is an amazing person to deal with, her professionalism is second to none.
thanks Amber you are a star.
24 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a wonderful review, Andrew.
Northgate will always be here to assist you and get you back on the road as soon as possible and it is an absolute pleasure to see that Amber has made your experience such a positive one. I am sure she and the rest of the Glasgow team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great Service
Great Service, fast and quick response times to email requests. Amber was very helpful and had great communication throughout Hire.
12 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a great review, Ria.
It is a pleasure to see what a positive experience you've had so far with our Glasgow branch and I am sure that Amber and the rest of the team will be delighted by your comments and look forward to working with you again in the future.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Excellent Customer Service
We deal with Northgate Vehicle in Queenslie, Glasgow.
The workshop team are great, especially John McLaughlin the workshop Manager who always goes above and beyond to sort out any problems we have with our vans, he is very helpful and will do all he can to fix any issues we are experiencing.
12 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such an encouraging review, Karen.
It is a pleasure to see that your experience with our Glasgow branch has been such a positive one. I am sure John, his workshop staff, and the rest of team at the branch will be so delighted to see your comments.
If we can ever be of any further assistance, or if there is anything we can do to make this review a 5-star, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
JP resolved our van issue super quick…
JP resolved our van issue in super quick time keeping our buisiness operation through a very busy period.
Top class
9 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that you had such a pleasant experience with Northgate.
Making sure our customers are provided a 5* service is what we aim for and seeing your very kind comments proves that we did just that!
I am sure that JP and the Glasgow branch will be thrilled to see your feedback.
If there is anything else we can help with, please reach out at any time.
Take care,
Beth Kell
Top service would highly recommend
Top service would highly recommend. Many thanks.
9 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your kind words and for taking the time to share your positive experience, Nat. Your feedback means a lot to us!
If there's anything else we can assist you with, please don't hesitate to reach out.
Take care,
Laura Griffiths
Vehicles made available quickly
Vehicles made available quickly, very accomodating to work service around my holiday, which is when you really need it!
No complaints and will use again for future vehicles.
Thanks team Northgate Glasgow.
7 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Lee,
Thank you for your positive feedback! We're delighted to hear that our team at Northgate Glasgow could accommodate your needs efficiently, especially in coordinating the service around your holiday. We understand the importance of timely and convenient service, especially during crucial times like Holidays! (hope it was a good one)
Take care,
Laura Griffiths
There is no option for no stars
There is no option for no stars. If you need a vehicle of any kind and your only option is northgate in glasgow then get the bus or walk. Customer service is terrible and the vehicles are poorly cleaned
18 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave your feedback, Andy.
I would welcome the chance to look into your concerns for you, but with the information supplied I am unable to find any details for your hire. I would ask that you please get in touch by contacting us on customer.services@northgate.co.uk so I can investigate.
I look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Great customer service all the girls on…
Great customer service all the girls on the front desk are very friendly and helpful. JP was particularly helpful when I needed a replacement van he went the extra mile and I really appreciate the help he provided.
16 June 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Madeline, thank you for sharing your experience with us, we are so pleased to hear of how the Glasgow team were able to deliver a 5* service, which is exactly what all of our customers deserve. We look forward to working with you long into the future.
Take care,
Laura Griffiths
Useless
Useless, My manager got an email from northgate telling him that my van had missed a service appointment despite not being contacted about any appointment. Carried on to tell me that i had to bring it in today at 10am. So I brought it over dropped it to them at about 09:30 after a nightshift and was told a couple of hours and that they would call me when it was ready. So I walked over to the Fort and at almost 2pm decided to walk back to see if it was ready.
No phone call, but got an email at 14:07 from my office to tell me the van was ready to collect. Walked in a few minutes later and was told they were bringing it round. Its now 4pm and im still waiting. Now told it needs brakes, and wont be ready til tomorrow, they will arrange a loaner for me, then it looks like they have got my van mixed up with another, and its been ready all this time, im just home, with my van, almost 6pm, I have been there all day and that was off a nightshift.
26 May 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Good morning Brian,
We really appreciate the time you have took to bring this matter to our attention and it is really disappointing to hear of the delays you have experienced when visiting one of our Depots.
To allow us to investigate this further for you, please can you email customer.services@northgate.co.uk with the registration of your vehicle and we can get this logged as a complaint for you.
Once again, we are sorry to hear of the issues raised, we do hope we can make this experience a more positive one for you.
Kind Regards,
Simon Cort
fantastic service from northgate…
fantastic service from northgate vehicle hire at Queenslie industrial estate, Glasgow. Dealt with a man named John Mclaughlin who went above and beyond to ensure we were dealt with promptly to ensure the smooth day to day running of our business, and when a problem arose he provided us with a replacement vehicle to ensure we wouldnt be losing out that day
8 May 2023
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a fantastic review.
We put our customers’ needs first at all times to make your lives easier, and I am delighted that John has demonstrated this. I am sure that he, and the rest of the team at Queenslie, will be thrilled at seeing your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Massive thanks to Karen- very helpful…
Massive thanks to Karen- very helpful and great customer service made our experience very east would definitely recommend.
14 October 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you, Tony this is great to hear! So pleased that Karen was able to assist with your business needs and leave a positive impression.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Would like to thank Northgate Glasgow…
Would like to thank Northgate Glasgow for their sterling work. Even though they have a full backlog, John/Kevin and the rest of the team have worked tirelessly to sort out all the issues I&H Distribution has had over the last couple of weeks. Cannot thank them enough not just for their work ethic but their courtesy and honesty when discussing issues. My sincere thanks Hazel
3 November 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a wonderful review, Hazel.
Putting our customers first is the very heart of what we do, and I am certain that John, Kevin and the team at Glasgow will all be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Karen 5 star service
Great service as always from Karen, replacement van I was given a week ago wasn't suitable chanced my luck when passing and Karen arranged another van.
5 star service
16 September 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave such brilliant feedback, Martyn.
Putting our customers first is the very heart of what we do, and Karen exemplifies this. I am sure she will be grateful to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Absolutely fantastic service !
16 September 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
A fantastic review, Daniel, thank you so much for your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Nick from the Glasgow Brandh had been…
Nick from the Glasgow Brandh had been phenomenal to deal with. The company has let us down on numerous occasions and when we contact Nick he always resolved the issues. Nick is an asset to the company and has a great understanding of good customer service.
18 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your incredible comments, Liam.
The Glasgow branch are certainly earning their plaudits lately, and I am sure Nick will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Was dealt with by Karen,very…
Was dealt with by Karen,very pleasant,nothing too much trouble and a quick change of vehicle sorted.
Barry
Livingston building services
16 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your fantastic comments, Barry.
Providing our customers with a 5-star service is the very heart of what we do, and Karen is leading us all by example. I am sure she will be overjoyed to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Ad blue tank blocked needed replacement…
Ad blue tank blocked needed replacement van Chris potter from northgate Glasgow got me sorted with a like to like replacement van
11 August 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to leave us your marvellous comments, Gerard.
Providing our customers with a 5-star service is the very heart of what we do, and I will ensure that your comments are passed on to Chris, and I am sure he will be overjoyed to see them.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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