Went with van for service. Really helpful staff and comfortable waiting area with refreshments. Staff try really hard to resolve any issues practically as well.
Company replied
Location
Switch locationBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
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See what reviewers are saying
Very efficient, knowledgeable and friendly staff. Northgate provided a great service with the repairs to my vehicle. I would highly recommend.
Company replied
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... See more
Company replied
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, United Kingdom
- 0116 246 0212
4.9
Excellent
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful but professional…
Friendly helpful but professional service provided by Sharon and Asher a good experience.
31 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Dean, thank you for your kind words!
We're so glad to hear that Sharon and Asher provided you with friendly, helpful, and professional service. We truly appreciate your feedback and are happy you had a great experience with us.
If you ever need anything in the future, we’re always here to help!
Take care,
Imogen
Always excellent service from the staff…
Always excellent service from the staff at Northgate Leicester. Asha is always there to help with any queries.
24 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for leaving us a 5* review Dipla!
We're thrilled to hear you always receive excellent service from our team at Northgate Leicester.
A special shout out to Asha for consistently being there to assist with your queries.
We truly appreciate your support and look forward to continuing to help you in the future.
Take Care,
Beth
Getting good customer satisfaction from…
Getting good customer satisfaction from staff.
20 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Akshay, thank you for your feedback! It’s great to hear that you had a positive experience at our Leicester branch. This is exactly the kind of service we strive to deliver, and I’m sure the team will be thrilled to see your comments!
Thank you for choosing Northgate! Have a lovely Christmas!
Take care,
Emma
I’m very happy with their services and…
I’m very happy with their services and get good customer satisfaction from the staff.
20 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Akshay, thank you for your feedback! It’s great to hear that you had a positive experience at our Leicester branch. This is exactly the kind of service we strive to deliver, and I’m sure the team will be thrilled to see your comments!
Thank you for choosing Northgate! Have a lovely Christmas!
Take care,
Emma
The team at Northgate vehicle hire…
The team at Northgate vehicle hire Leicester could not have been eney more helpful with me today. The turn around time on sorting out my van was exceptional and in between they provided me with a curtsey vehicle until mine was ready for collection thank you to all the staff
18 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for sharing your experience with the team at Northgate Vehicle Hire Leicester!
We’re delighted to hear that the team provided such helpful service and that the turnaround time on sorting your van exceeded your expectations.
It’s also great to know that the courtesy vehicle helped you stay on track while your van was being prepared.
Your kind words mean a lot to our staff, and we’ll make sure to share your appreciation with the entire team.
Thank you for choosing Northgate.
Take Care,
Beth
Really good customer service
Really good customer service. Every time I have had a problem nick has been there to help out & to get it sorted in the best way he can. Excellent service. Would highly recommend.
16 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind feedback!
It’s great to hear that you’ve consistently received excellent service and that Nick has been so reliable and helpful in resolving any issues.
Your recommendation means a lot to us, and we’re committed to continuing to provide the same high level of service.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Amazing people
Staff are nice and friendly always checking up and making sure everything is alright. Also checking to see if you need anything. Very friendly people
11 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for your kind words!
We're delighted to hear that our staff have made such a positive impression by being friendly and attentive. Ensuring that you're well taken care of and have everything you need is always our top priority.
We truly value your feedback and if there is anything more that we could of done to provide a 5* service please let us know.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Took my van in for a service and Chris…
Took my van in for a service and Chris and Kenil was straight on it for me and had me in and out in just over a hour.
5 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your 5* feedback!
We're delighted to hear that Chris and Kenil provided such efficient service and had you back on the road in no time.
Your kind words will be shared with the team—they’ll be thrilled to know their efforts are appreciated.
Thank you for choosing Northgate as your vehicle provider.
Hope you have a wonderful Christmas 🎅
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Leicester
Thank you for your wonderful review, Brad!
We are delighted to hear that you were really pleased with the service that was provided during your visit to Northgate Leicester.
Your satisfaction is our priority, and your feedback means a lot to us so thank you.
We look forward to welcoming you back again in the future.
Have a wonderful Christmas 🎅
Take Care,
Beth Kell
Great customer service from the staff…
Great customer service from the staff today
4 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hey Nay Nay, thank you so much for your 5 star review!
Its pleasing to hear that our Leicester depot have provided you with excellent service.
Its always a pleasure to deliver 5 star service to our customers and i am sure the team at Leicester will be really happy with your comments.
Thank you for your positive feedback.
I hope you have a wonderful Christmas 🎅
Take care,
Beth Kell
Top quality service from the staff…
Top quality service from the staff couldn’t fault them atall!
4 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
John, that's so lovely to hear!
I'm glad you had a positive experience from the team at Leicester and its fantastic to know the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Thank for your choosing Northgate.
Have a wonderful Christmas 🎅⛄
Take Care,
Beth Kell
Always helpful courteous front desk team
3 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words, Karl!
We’re delighted to hear that our front desk team consistently provides helpful and courteous service.
Your feedback means a lot, and we look forward to working with you again in the future.
Take Care,
Beth Kell
We were seen to very quickly and helped…
We were seen to very quickly and helped by the freindly staff on site.
3 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your positive review, Nadeem!
Its fantastic to hear you were provided with a happy and friendly service and your vehicle was sorted in a timely manner!
Thank for your lovely feedback.
Take Care,
Beth Kell
Always great service.
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles.
They're always prompt with contact, and the staff in the waiting area are excellent as well, which is always comfortable and fully stocked with tea and coffee. Free WiFi provided because phone signal at location isn't the best.
Kept informed at every stage with issues, and when vehicle will be ready.
Couldn't really ask for more.
29 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for sharing your thoughtful words, Stuart!
We’re delighted to hear that you’ve consistently received great service from our team and that we’ve been able to meet your needs efficiently.
It’s wonderful to know that our waiting area, complete with tea, coffee, and free WiFi, helps make your visits more comfortable.
Keeping you informed and ensuring smooth communication at every stage is always a priority for us, and we’re glad it’s made a difference.
Your continued trust and support mean the world to us.
Thank you for choosing Northgate, and we look forward to welcoming you back again in the future!
Take Care,
Beth Kell
Really good service everyone I spoke to…
Really good service everyone I spoke to was very polite and happy to be at work (you don’t get that much these days) .
Was in and out.
22 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for your 5* review, Paul!
We're so pleased to hear you had such a positive experience with our team. A polite and cheerful attitude goes a long way, and we’re glad it made an impact on your visit.
It’s great to know we could assist you quickly and efficiently and i am sure the team will be over the moon to see your kind comments!
We look forward to helping you again in the future. 😊
Take Care,
Beth Kell
Great Customer Service
I attended to Leicester Branch regarding technical problems I found on hire van. Everyone very helpful and smoothly appointment booked and repair completed. I have been served by Riley well mannered man, absolutely happy with the service. Thanks
22 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for sharing your experience, Morteza!
We're thrilled to hear that the team at the Leicester branch provided helpful and efficient service, ensuring your appointment and repair were handled smoothly.
I can also see you have done a special shout to Riley for his professionalism and excellent customer service—thank you, your kind words mean a lot to us!
We’re glad we could assist, and we look forward to helping you again in the future😊
Take Care,
Beth Kell
Very useful throughout the experience…
Very useful throughout the experience from the ladies behind the desk being very friendly and helpful and the repairs quick and done to a good standard
21 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words, Sam!
We're so glad to hear that the team behind the desk at Leicester were friendly and helpful, and that your repairs were completed by the workshop quickly and to a high standard.
Our aim is to provide the best possible service to our customers and it sounds like this is exactly what happened during your visit to the depot 😊
We truly appreciate your feedback and look forward to assisting you again in the future!
Take Care,
Beth Kell
Great Van, Great People
Turned up on time for both delivery and collection, van was spot on and Richard was a very sound bloke. Would recommend
15 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hello,
Thank you for your kind words and for sharing your experience! We’re delighted to hear that everything ran smoothly with the delivery and collection, and that the van met your expectations. It’s also great to know that Richard made a positive impression — we’re lucky to have him on our team.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Take care,
Imogen
Superb branch to deal with
Superb branch to deal with - always helpful and responsive. A pleasure to do business with.
13 September 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hello Ella, thank you for leaving such a lovely review.
Its pleasing to hear that our Leicester depot have provided you with excellent service.
Our aim is to provide a 5* service and its wonderful to see this reflected in your feedback.
Once again, thank you for your positive comments.
Take care,
Beth Kell
Friendly and proffesional staff who are…
Friendly and proffesional staff who are always willing to help and offer swift solutions, even at short notice!
Any issue I have had with my long term hire van has been looked at and resolved swiftly and efficiently.
The technicians are excellent and don't mind explaining in detail their findings and if a replacement loan vehicle is required.
If so, the friendly office team get to work to source a loan vehicle to use whilst the other is fixed. Even if one is not immediately available the team do everything in their power to get you up and running ASAP!
Thanks Northgate Leicester for your excellent customer service, helpfulness and efficiency. A late finish today but only.possible with your help.....thanks again! Duane (DPD)
10 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave such an amazing review, Duane.
We know it can feel like a nightmare when a vehicle has an issue, and that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that our Leicester team will all be elated to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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