Went with van for service. Really helpful staff and comfortable waiting area with refreshments. Staff try really hard to resolve any issues practically as well.
Company replied
Location
Switch locationBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
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See what reviewers are saying
Very efficient, knowledgeable and friendly staff. Northgate provided a great service with the repairs to my vehicle. I would highly recommend.
Company replied
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... See more
Company replied
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, United Kingdom
- 0116 246 0212
4.9
Excellent
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service on delivery of…
Good customer service on delivery of vehicle and shown all the damages pre to my collection.
15 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave your feedback, Halim. It is great to see that your experience with our Leicester branch has been such a positive one.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Staff at Northgate Leicester couldn`t…
Staff at Northgate Leicester couldn`t have done enough for me yesterday when I took a van to be repaired they didn`t have a replacement at the time i arrived but they went searching every avenue to get me one which they did . so thank you Nick and your crew
13 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave such an encouraging review, Carolyn.
Going the extra mile for our customers is what Northgate does, and we will always be here to assist you and get you back on the road as soon as possible. I am sure Nick and the Leicester team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very helpful staff
Very helpful staff , always happy to help great service from Asha getting me back on the road
12 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for leaving such a lovely review, Reece.
I'm so glad you had a positive experience with Asha and the excellent customer service provided met your expectations.
We really appreciate you taking the time to leave us feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Fleet Depot review
I have been dealing with the Leicester depot for over a year now as most of my fleet work in this county, whenever I have a van issue they respond to rectify as soon as possible or find a solution for me.I get on well with all the staff and feel welcomed when I visit..
11 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your review, Keith. It's fantastic to hear that you experienced excellent customer service whilst at the Leicester branch. Recognising the hard work and dedication of the staff really means alot, and it's wonderful that you took the time to express your gratitude and provide such lovely feedback.
If there is anything else we can help with, please feel free to reach out.
Thank you for choosing Northgate.
Take Care,
Bethannie Kell
Nick on the front desk was very helpful…
Nick on the front desk was very helpful as usual
8 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave such kind words for Nick, Mason. I am sure that he and the rest of the Leicester team will be delighted by your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate Leicester Branch are amazing!
Northgate Leicester Branch are amazing! We needed to arrange a hire car and it was such a streamline experience from the initial phone call to home delivery. The car was cleaned to perfection. Everything was perfect - it’s a great branch operated by dedicated staff.
Special thanks to Wayne and Richard for making the handover so good. There was no rush; all features of the car were explained and what was also helpful was the time taken to make sure I had contact phone numbers on a key fob if I needed them. It’s not just about handing you a car - the service encompasses everything you need, including a full demonstration of the features included in your particular vehicle.
This service was very impressive and the whole team obviously take pride in the way they operate… which is fab!
Thank you so much.
5 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for taking the time to share such a positive and detailed experience with our Northgate Leicester Branch! We're delighted to hear that arranging a hire was a seamless and enjoyable process for you, from the initial phone call to the home delivery. It's wonderful to know that Wayne and Richard made the handover so pleasant by taking the time to explain all the features of the car and providing contact information for your convenience.
We truly appreciate your kind words about our dedicated staff and their commitment to ensuring a high level of customer service. Your feedback motivates us to continue delivering excellent experiences for our customers.
Take care,
Laura Griffiths
Fantastic
I had the pleasure of dealing with Asha Patel, who went out of the way to sort me a vehicle at a really unrealistic timeframe, but with fantastic communication and extremely professional service.
Pleasure to deal with.
31 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave us such kind feedback, Craig.
Its wonderful to see you have been provided with a smooth and seamless service from the branch.
I am sure that Asha and the rest of the team at Leicester will be thrilled to see your comments.
If there is anything else we can help with, please let us know and we would be more than happy to help!
Take Care,
Beth Kell
Great communication and response times…
Great communication and response times thank you
7 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hey Jits,
There is no need to thank us, we appreciate you taking the time to leave us feedback. We are thrilled to hear that you have experienced the 5* service in which we aim to deliver to our customers.
We look forward to working with you long into the future!
Take care,
Laura Griffiths
Shout out to Adam
Shout out to Adam, went in today to collect a vehicle and he had it all ready for us even though we were running late! Find the team here very helpful as they look after the majority of the vans we use for the business.
Asha, Chloe, Sharon, Nick and Mark thank you all. Friendly efficient service
1 December 2023
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave such a wonderful review, Deb.
Our aim is to make our customers' lives easier and I am delighted to see that Leicester have demonstrated this whilst also providing fantastic customer service.
I am also pleased to see that your vehicle was ready and waiting for you when you arrived at the branch.
I am sure that the team at Leicester will be delighted to see your positive feedback, especially Asha, Chloe, Sharon, Nick and Mark.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Northgate Leicester what can I say…Andy (Alect)
Northgate Leicester what can I say there service is 2nd to none nothing is to much trouble and they are all willing to go that extra mile to help, Asha Chloe and Sharon go above and beyond to help.
18/8/23 on a visit to Northgate to collect a vehicle i had the pleasure of meeting Nick on reception a gentleman i had not dealt with in the past but just like the other members of staff at Northgate nothing was to much trouble Northgate Leicester a pleasure to deal with.
Regards
Andy(Alect).
3 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for taking the time to leave such an excellent review, Andy.
We always put our customers first and go the extra mile, and I am thrilled that Asha, Chloe and Sharon have exemplified this. I am certain that they, and the rest of the team at Leicester, will all be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Made good arrangements to meet my…
Made good arrangements to meet my needs. Staff were friendly and helpful.
Nice facility.
16 June 2023
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thanks Luke, we will be sure to feed this back to those involved who I am sure will be so pleased to hear of how they have been able to deliver great service.
Thank you for your custom as always.
Take care,
Laura Griffiths
Extremely Bad
I can honestly say northgate is the worst hire company out there.
Save your money and use someone else.
5 December 2022
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
I am sorry to see this Chris, but I do appreciate that you have taken the time to leave your feedback.
I would welcome the chance to look into any concerns for you, but with the information supplied I've not been able to find any details for your hire.
I would ask that you please get in touch so I can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Beware
Beware.
Take someone with you to pick up a van.
Someone that can quickly look at a van and spot small cracks in screens and dents in panel work. Include wheels and tyres in your inspection. Wheel trim scuffs will get you a bill so check them. Oh, and check the roof for dents and scratches along with the underside.
Unless you do, and inform them of all the problems you will be made to pay on its return. No amount of reasoning will stop them charging you.
Van I collected had the rear left door pushed in and the right-hand rear indicator lens cracked along with a host of other damage which they had not noted. When pointed out these problems were added to North Gates hand over sheet with a bit of embarrassment.
When you take the vehicle back have it checked over by a body shop before taking it back as they will charge you for even the smallest thing. Don't rely on their 50mm dent statement because if there's any distortion between dents, they will class it as one. Person inspecting vehicle on return tells you he lists everything then someone checks it to specification afterwards which is not true. No cold repairs are done by them so if there's a problem you will be charged to have the part removed and repainted and badges renewed even if it could have a paint less dent repair done.
Your deposit will be held and so difficult to get back off them so allow for e-mails and phone calls to get it back. I am still waiting for my deposit to be returned from 07/10/22. Today’s excuse for not paying is that the person who does that is not in till tomorrow. Last excuse was that invoices had been added to my account since the return of the vehicle RAC attendance for missing keys and repairs. Even with assurances that it will be done tomorrow, and someone will ring you back don't take it for granted that will happen.
I pity the big firms that send vans back with a driver that's probably never been in the van because they can’t argue on your behalf.
While I don't suggest that Northgate pick up the bill for your damage I do think the system they use is poor. Perhaps even a system that listens to their customers instead of barrelling them down a route they are not comfortable with.
There are far better companies out there.
I know I won’t ever use them again nor will I recommend them in any way.
6 December 2022
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Good Morning Paul,
Thank you for taking the time to leave feedback, and we are really sorry to hear that you have been unhappy with the service recieved thus far.
This is really disappointing to hear, and certainly not a true reflection of how Northgate operate. I would really like to look into this matter for you and determine what has gone wrong here. Please can you contact us on customer.services@northgate.co.uk?
I hope to hear from you soon.
Kind Regards,
Laura Griffiths
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