North Star Military Figures Reviews 206

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the vast and diverse range of miniatures available, including their own innovative plastic kits. People frequently commend the efficient ordering process, the quality of the items received, and the reliable delivery service, noting that products arrive well-packaged and promptly. Reviewers appreciate the friendly and professional customer service, which is often described as responsive and helpful in resolving any issues. Though some customers occasionally experienced minor problems like missing bits or incorrect frames in their orders, these were quickly and amicably resolved by the company, often exceeding expectations.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the wide and diverse range... See more

Order

Reviewers mention positive feedback about order experiences. Customers consistently praise the quick... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt and fast delivery, even... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of miniatures and plastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from North Star for a number of years and have had nothing but fair pricing, brilliant customer service and competitive shipping. Being in Australia leaves us with little option but to t... See more

Rated 5 out of 5 stars

An incredibly wide range of models, reasonable prices (including amazing deals for many new releases and bundles). Yes, Northstar may be a feeder of my pile of shame/opportunity but it's a lov... See more

Rated 5 out of 5 stars

I buy from these guys fairly regularly and it's always been great service. They're very communicative via social media regarding new stock and mail order processing if there are any issues (busy aroun... See more

Rated 5 out of 5 stars

North Star are a fantastic retailer with a massive and ever-growing range. If they didn't exist, we wouldn't have a lot of the best plastics out there like the Frostgrave and Stargrave lines, and a... See more


Company details

  1. Hobby shop
  2. Collectibles Shop
  3. Figurine shop
  4. Model shop

Information provided by various external sources

The official site of North Star Military Figures


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Go to shop for the gaming addict

An incredibly wide range of models, reasonable prices (including amazing deals for many new releases and bundles).

Yes, Northstar may be a feeder of my pile of shame/opportunity but it's a lovely looking pile.

Honest and open communications and very helpful customer service. What's not to like? 5* all around.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service to US

I'm a US based customer and have ordered from North Star a few times. Each time, the models have been shipped reasonably fast, and made it to the US quickly. Never had an issue with order accuracy or item descriptions nit matching. I'll continue to order from North Star.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping to US, cheaper than US distribution, great packaging, will always recommend over US sister stores

16 October 2024
Unprompted review
Rated 5 out of 5 stars

One of the Good Ones :)

One of the Good Ones :)

I've bought a variety of miniatures and rulebooks from North Star over the years and consistently find them great. They have a vast array of sometimes very esoteric stock and generally serve a variety of niches that no-one else does. Great company.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

I've been a North Star customer for…

I've been a North Star customer for more than four years now, and throughout all these years, from at least 100 orders, I have had two times when they messed up something. Of course, they always corrected the mistake in no time. The customer service is very helpful and friendly. I've got a very high opinion of North Star Military Figures.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Always Happy to Recommend

Could empty my bank account by mistake every time I go to order the 1 thing I want 😂. Always kept 'in the loop' about my order(s). Happily recommend to anyone

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Quirky ranges, good service

I've ordered from them a few times, across several of the less mainstream ranges they stock (and one or two of the big ones). Every order has been shipped quite promptly and well packed.

I've only needed to email their customer service once, about out of stock items, and the reply was helpful and in a reasonable timeframe. It wasn't instant, but I'd rather have an informed answer in two days than AI slop right now!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

A great pillar of the gaming community

I have used NorthStar for many miniature orders over the years. I have ordered directly, I have backed their now defunct "Nickstarter" program, I have pre-ordered several highly anticipated products (Hairfoot Jousting, Silver Bayonet, etc).
I have always received the figures I have ordered and Support has always been open and communicative. Updates on social media and via email have always kept me up to date on internal processes, and accurate (as accurate as possible when UK post passes off to US post!) tracking has kept me informed as my parcels cross the Atlantic.e and my gaming group consider NorthStar to be one of our favorite games suppliers.
Order with confidence and know that if something unexpected happens, clear, frank communication is the best way to resolution; they won't do you wrong.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

A great supplier, never had any issues

I see comments about accepting orders but no stock. I've never encountered this and I've ordered many many times (far more than I should have really).

Northstar are one of my favourite suppliers. So much so that they're one of my homepages that automatically opens when I kick off a browser.

I love that they have regular bargains available and do value bundles, even for new products about to be published. Quite often I see new products available that I hadn't had any notice of elsewhere. They're also very active on Facebook with announcements, offers and the occasional painting competition.

I'd honestly be lost without them.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a few times

Ordered a few times, from abroad. It always arrived in good condition. Can't tell about delivery/restock times, because I never cared too much about delays.

And I really like their own miniatures ranges, the Fistful of Kung-fu is superb!

24 June 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look