New Zealand Post Reviews 

Avoid this company at all costs! Throws packages around. Was non stop on ph even wen I yelled out give me a second he drops the card throws my package down back of van and leaves. Im fuming! Its also cost me 10$ in ph calls because they have no 0800 number anymore! Now have to go into city to get my parcel i even paid extra for it to get delivered faster!!! Will also cost me fuel now and parking! Don't deal with NewZealand post

Nah this service is actually cheeks bro. This is about my parcel from 24th of July 2026. I checked the tracking and it said delivery was unsuccessful today cause no one was home, I WAS HOME THEY DID NOT KNOCK OR CALL OUT !!! And they once again left no pamphlet to tell me where my package is. Never pay for express shipping cause they will give you the run around

The Sumner agency does not do international couriers, so if you live out this way you now have to go all the way to Eastgate to send an international package. Thanks NZ Post for this lack of service that used to be available in Sumner. Oh, and in Ferrymead. Oh, and in Woolston :( There's lots of good advertising about your services around though…

I payed to get my package redirected, I literally seen the transaction come out. A few days later I seen it was delivered to the previous address and when I went to look for the transaction or any email of my redirect, there was nothing. I completed the form and everything but somehow it didn't go through on their side and just didn’t tell me. NZPOST services are completely unacceptable and Ive most likely lost my package because of their incompetence. As per usual, customer service was of no help because I was never sent a job booking number which of course I didn’t know I needed. NZPOST needs a serious overhaul because they are actually useless and by the looks of all the other reviews I’m not the only one getting screwed by them.

Tracking is shocking I enter the tracking from my receipt when sending using nz post it keeps popping up not format used by nz post.

Compared to courier services across Southeast Asia, NZ Post falls well below standard. Packages are frequently delivered to the wrong address and consistently delayed by 1 to 2 days. I honestly expected a much higher level of service, but the overall experience has been deeply disappointing

Paid over $250 NZD getting two parcels from Youshop UK, both parcels made it all the way to New Zealand with a half-printed label, then proceeded to be returned to the sender (which was NZ Post btw) without my knowledge before loosing both packages within 35 minutes of me calling to redirect the parcels

Poor service, will not be using either again

Clearance and (non) delivery of an overseas parcel. Have spent over a month trying to progress clearance of an overseas parcel through NZ Post, which has ended up being returned to sender after NZ Post assured me this would not happen!. Appalling, uncommunicative unresponsive service. If I could give zero stars I would.

Nz post have become extremely slow often taking up to a week to deliver between islands even from chch to Nelson is now taking 3-4 days economy courier is not much faster either 3 days between islands and 2 days same island and there priced have skyrocketed

Pathetic 😡
I humbly apologize for not sitting at home the whole day waiting for god NZPOST to decide to deliver my package at a time that's convenient for them and then I apologize further for not cancelling my doctors appointment that I went to at the time god NZPOST did try to deliver my package, how inconsiderate of me, I'm ashamed. Then I apologize further for trying to contact them to get it redilivered seeing that their delivery card had no useful information on it.
Pathetic 😡

My parecel from Temu didn't arrive. Temu sent another one and that didn't arrive too. They said theywere going to investigate. That was as far as it went, Zero follow up.
Then Imy local Post Office was closed and the post boxes were shifted to another location. I went in to register for notification service.No confirmation. Customer Help keep asking me to check my email! They think I would ask them if I had received a confirmation email huh? Matter unresolved.

Customer service, Aria or something similar. Condescending and rude.
I was desperately trying to reorganize my medication to be delivered asap as it is refrigerated and the best option was to wait to call back the next day since I couldnt "find" a card that wasnt there. Unhelpful and when I asked to speak to another rep she said "actually I can hang up since you aren't listening". Rude af. Thanks Nz post.

Totally pissed.
Overnight parcel from Taranaki went north to Auckland instead of south to me in Wellington.
Is now on day 4 sitting in their Wiri sorting centre not moving..
Have they lost it or what?
Meantime my launch is filling with water waiting on the pump :-(

Not at all user friendly. Allowed me to get the code for perfume and add this to the online form but when I got to the NZ Post shop they tell me I can't send perfume. So why let me add it.
When you get to the end screen with the barcode there is no print facility. You can print screen it but why isn't there a print button. THen they ask you to rate the experience but it's not possible to do so.
Truly awful. I worked in IT and it wouldn't have been able to produce a form like this for the general public.

My only complaint with NZ POST that they’ve closed the Four Square Post Shop at Greenmeadows. Then the Paper Plus Post Shop in Taradale said they couldn’t have parcels sent there. So now I travel over half an hour away to Marewa to pick up parcels. Country people are disadvantaged by these moves.
But on the plus side, I’ve never had any issues with anything sent through New Zealand Post. I’ve sent out a lot of parcels!
Also, I do like how their emails come out headed with NZ Post so it is very easy to search for the email that had the delivery no! Thank goodness it hasn’t changed to NZ Waka.

BRIGHTON DUNEDIN - NZ post offer a ‘where would you like your parcel left’ option HOWEVER the driver then leaves the parcel where ever they feel like. I have complained but this does nothing. They apologies but that doesn’t mean much. The very next delivery was left where ever the driver felt like leaving it. I wouldn’t use NZPost if I could choose how something could be sent to me.

If i could give less then a 1 star i would dont use nzpost they are the worst courier service ever the delivery drivers dont actually do any work and then lie about attempting delivery even when you give permission to leave at your house ever since they gave all the delivery jobs to foriegners there has been nothing but issues

Have been using NZ Post for our company courier service but dissatisfied with their service, charges and time consuming lethargic correspondence to rectifiy simple overcharges. The web portal is also very difficult to use.
In contrast we approached Aramex, rep visited same day, signed up the following day and the web portal is extremely user friendly!

I just got hung up on. I asked to speak to the supervisor and was informed that she wasn’t available. Even although the person who hung up on me had literally just spoken to her! We sent a parcel and paid for overnight delivery 6 days ago and it still hasn’t been delivered. It was for our grandsons birthdays. We had contacted nz post earlier who said, by email that they would keep us informed, ‘yeh right’. We sent a parcel to the uk the following day and it’s already there, though not yet delivered.

Always amazing service from NZ Post! We really appreciate the way the couriers work so hard and go out of their way to deliver top notch service and such fast deliveries every time 😊