Oil Tanks Plus Reviews 

254
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having been badly let down by a local firm I contacted Oil Tanks Plus for a quote. From my first chat with Peter Watts I knew I was in safe and professional hands. He answered all my queries and gav... See more

Company replied

Rated 5 out of 5 stars

Had a tank replacement, new base constructed and contaminated fuel removed, cleaned and returned to new tank. Oil tanks plus gave great advice, carried out the whole job smoothly and efficiently and... See more

Company replied

Rated 1 out of 5 stars

Awful experience, dreadful customer service and workmanship, massive delays and oil tanks left at my property for over six weeks, avoid at all costs.

Rated 5 out of 5 stars

Pete and Richard were extremely helpful, friendly and professional. This company moved extremely swiftly to help us out with an impressively rapid tank replacement when we were really struggling with... See more

Company details

  1. Oil change service

Written by the company

Oil Tanks Plus are experts in oil tank installations. With over 25 years experience, we provide a one-stop shop solution oil tank requirements.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(254)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really outstanding service

Really outstanding service, from our 1st contact which provided relevant and accurate advice through all the way to the successful installation. Our decision to use Oil Tank Plus was in part due to a very competitive quote but also the personalities of everyone we dealt with which gave us confidence that we were making the right choice. The installation took place on the date agreed and was very neat. Also, they were great at dealing with any subsequent queries.

19 January 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

We cannot thank you enough form this lovely review.

We have been in the game for a long time but it is still very nice to have everything we strive for being confirmed by our customers !

Thanks Again

OTP CUSTOMER SERVICES

Rated 5 out of 5 stars

Professional and friendly company

I am very pleased with my new tank installation, the service was very friendly and professional all the way though and although there was a slight glitch in my installation date they were very helpful to rearrange a date to suit me and were easy to speak to on the phone and not just by email. The installers did a great job and I am pleased with the new tank and the 12 year guarantee that comes with it.

28 November 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thanks very much for this lovely review. We wish to make it plain that we are very much "hands on" in these days of faceless internet only business. We are always here always contactable by phone, if our customers require this.

Good old fashioned service !!

THE SERVICE TEAM

Rated 5 out of 5 stars

Excellent service

Excellent service from the discussions with the sales department to the installation, all staff very helpful and pleasant. Would definitely recommend to a friend if they required a new oil tank.

12 December 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Smashing review and great to know that our service from front to back is being appreciated. We can assure you we work hard to give customers a quality front to back service.

Thanks again

THE SERVICE TEAM

Rated 5 out of 5 stars

They go above and beyond

Wow !
What can I say fantastic service!
My tank was replaced as a priority just before Christmas the service was excellent and they went above and beyond
If I could give 5 stars I definitely would
Thank you oiltanks plus highly recommend

8 January 2024
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for this great review. Northants team strike again !

We are so pleased that you you felt so happy with our service and are proud to look after our customers.

Thanks again

THE SERVICE TEAM

Rated 1 out of 5 stars

Smaller tank but costs the same!

Without warning, the company delivered an oil tank that was different from and smaller than the one on their estimate. It was labelled as 1110 litres, (SWC 1075 litres) instead of 1200 litres. I asked whether the smaller tank was the same price and was told "They are the same price as the external capacity is 1200L". I felt this was an attempt to pull the wool over my eyes. They seem to be implying that the tanks are in fact the same size (and by coincidence exactly the same price). But a tank described as a 1200 litre tank is one which holds 1200 litres of oil, not one which occupies 1200 cubic centimetres of space. The capacity of a vessel, by definition, refers to the volume of its contents.

The company has now stopped replying to me. This is a pity as the actual installation was carried out efficiently by friendly and helpful installers.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

A professional installation

A professional installation, very neat and at a competitive price. Highly recommended.

13 December 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for this review. Great to see the Suffolk team are being appreciated. we will of course , pass this on to them

Thanks again

THE SERVICE TEAM

Rated 5 out of 5 stars

Very satisfied wonderful friendly…

Very satisfied wonderful friendly professional workmen thank you so much for the quick response

22 December 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for your kind review. It is very pleasing to hear our service levels from front to back are being appreciated.

Thanks again

THE SERVICE TEAM

Rated 5 out of 5 stars

I can’t praise this company enough

I can’t praise this company enough. They are less than half the price of many competitors. Furthermore, they are helpful, efficient and approachable. I was going to install the tank myself but so glad I let Oil Tank Plus do it instead. Highly recommended! Thank you!

11 December 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

We cannot thank you enough for this review. We are delighted that you found our quest to look after our customers to your liking. The Oxfordshire team has done us proud again !!

THANKS AGAIN AND MERRY XMAS

Rated 5 out of 5 stars

Very helpful and willing to explain…

Very helpful and willing to explain everything before they started the process of replacing our tank.
Very pleasant to speak with and sorted everything according to the quote given. Thank you team, especially Donnie.

21 November 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you very much for your kind review. we feel passionate that we do everything we can to look after our valued customers. We are so pleased to see that we represented this with you. The South West team did us proud.

Thanks Again

THE SERVICE TEAM

Rated 1 out of 5 stars

Unkind, uncaring and unprofessional

They arrived and refused to build the base that was on their quote. They returned, removed my old tank and again refused to build a base, leaving me, a pensioner (with arthritis, diabetes and asthma) with no heating or hot water in November. 11 days later I found a professional to reconnect me and paid a builder to build the base. They were unkind, uncaring and unprofessional.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Full marks

From the start (first telephone contact and responsiveness), to the competitiveness of quote received, timeliness of response, installation and efficiency, I could not fault Oiltanksplus. Thank you for making the whole experience so much less painful than I feared.

28 November 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

We cannot thank you enough for this review. The exact mission that we trade on has been good and we are proud to have served you.

Thanks Again

THE SERVICE TEAM

Rated 5 out of 5 stars

So happy with our new tank

So happy with our new tank, the team from the start, to the installer and finish were amazing and so helpful as we wanted ours moved from the original place. Thank you so much. Would highly recommend.

1 November 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

And thank you so much. We really appreciate we are doing the right thing for our customers and we are pleased we pleased you. Tank moves and replacements are our speciality.

Thanks again

THE SERVICE TEAM

Rated 5 out of 5 stars

Great service and advice.

Great before installation service and advice from the company. On the day of installation the fit went very well despite the terrible weather conditions. Would not hesitate to recommend. They left the site clean and tidy.

20 October 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for your review. Come rain or shine, we look after every customer as a valued individual. Thanks and compliments to our Durham Team.

Thanks again

THE SERVICE TEAM

Rated 5 out of 5 stars

Oil Tank Installation in Cottered, Herts.

I was concerned about this installation primarily because Oiltanksplus, whom I contracted the supply and installation of the tank routinely sub-contracts the installation to a local installer.

Neither the prime contractor nor the installer visited beforehand and I felt that site was a tricky one. I was unsure of the need to remove an obstructing tree grown large since the original tank was placed?

I elected the tree removed but I needn't have worried.

The installer arrived in good time equipped with every bit of kit needed to complete the job singlehanded. No mean feat.

The result was a first class installation and wholly satisfying. There was nothing I could fault and I would have no hesitation in recommending Oiltanksplus for such work.

Peter Thody

10 October 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thanks ever so much for your kind review. We feel this shows a level of service we strive for and the adaptability of our workforce to give a rounded service to include all facets we need to look after our customers.

Thanks Again

THE SERVICE TEAM

Rated 5 out of 5 stars

Excellent work

Good email and telephone conversations beforehand. Reliable and very helpful.
Installer was excellent and one of the most pleasant I have ever come across. Made the whole experience really pleasurable. Many thanks

23 October 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for this. Great to see another complimentary view of our experienced Notts Team !

Thanks Again

THE SERVICE TEAM

Rated 5 out of 5 stars

What a refreshingly lovely company to deal with

What a lovely company to deal with! Friendly, knowledgable and professional. Great advice, delivered on time, high standard of product and fast but brilliantly executed install. Nothing was too much trouble and they answered all of my questions instantly. Total peace of mind for something that I thought was going to be a nightmare as I needed a new base as well as a tank install. OTP turned it into a really great experience. Highly recommend with special thanks to Pete (sales), Dave (install) & Jenna (accounts) who were all a real pleasure to deal with. As Pete and I agreed "we love it when a plan comes together" - and the knowledge of old cult TV was a free bonus. Great talking to them all. Nice, helpful, genuine people. Refreshing!

11 October 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for your complimentary view. It seems we had an awful lot in common and proud to display great service running through the spine of Cornwall.

Thanks again

THE WHOLE TEAM

Rated 5 out of 5 stars

All aspects were high standard

Easy to use web site, very helpful sales man, delivery all on time with great installation team.

25 September 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for your kind review.

Much appreciated

THE SERVICE TEAM

Rated 5 out of 5 stars

Attentive sales process

Attentive sales process, delivered and installed properly and on time, great price and nice follow up

24 October 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thanks very much for confirming our service chain was functioning from front to back. we do aim to give a seamless service.

Thanks again

THE SERVICE TEAM

Rated 5 out of 5 stars

on time

on time, efficient, clean and polite, and did a tidy job.

20 October 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thank you so much for this kind reply. Yet another tribute to our Frome gang.

Thanks again

THE SERVICE TEAM

Rated 5 out of 5 stars

New Oil Tank

Excellent service, good price and good back up. Everything done to schedule

10 October 2023
Unprompted review
Oil Tanks Plus logo

Reply from Oil Tanks Plus

Thanks for your much valued review. Its great to know that our striving for providing our customers with a good "front to back" experience is bearing fruit.

Thanks again

THE SERVICE TEAM

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look