Delivery by DHL was a day late. Fortunately I had a few days off work so I was in the following day. The produce was still in a surprisingly good condition, with only the lettuce a little brown, which... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is very easy to use and delivery times are flexible. It made ordering easy. We loved the range of things available and the fruit and veg. you delivered taste great. It's really good to ge... See more
Company replied
I have been with the company for almost 10 years and I must say the quality is not as it used to be. We had some amazing items, purple carrots, some interesting veg, they even sent me a bottle of oli... See more
Company replied
Our veg and fruit package arrived on time despite the short window of time we requested. I find that by having our vegetables and fruit delivered I am planning our meals around the produce received, w... See more
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Company details
Written by the company
Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊
Contact info
unit 6, felthambrook ind est, tw13 7du, London, United Kingdom
- 02077398181
- customercare@organicdeliverycompany.co.uk
- www.organicdeliverycompany.co.uk
4.0
Great
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
5 Stars review
I bought a Veg box for my Cousin as a birthday gift. The delivery and communication was excellent, as well as the packaging to ensure the Vegetables were protected and remained in good quality. My cousin was over the moon!
14 June 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Briony,
Thank you berry much for your review and choosing to shop organic with us! ☺️
We are so pleased to read that your cousin enjoyed their birthday veg box! 🎂 What a lovely gift idea!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Great customer service
6 June 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Anne,
Thank you so much for taking the time to leave us a review, we really appreciate it ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Varied & great quality
Varied, high quality organic veg! I think the cost is great value as well, with free delivery (in London) over a certain amount. They take into account preferences very well too. The customer support team are always very responsive and address any questions/issues very quickly to provide a solution. The orders are easy to manage via the website so if you need to skip or change things around it’s very possible. Highly recommend!
24 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Gee,
Thank you for your lovely review! ☺️
We are berry pleased to hear that you are happy with our products and service 🍓
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Great food and service
The order and delivery was prompt and the food delicious. I emailed with an error in the items and was contacted quickly and received a refund so was really impressed.
10 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Carole,
Thank you berry much for your review! 🍓
We are happy to hear that you enjoyed your order and our customer care team were able to help you ☺️
We look forward to delivering more farm-fresh goodness to your door! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
this is an awesome fruit and veg basket…
this is an awesome fruit and veg basket which suits myself and my partner perfectly.
If I had one criticism, the delivery people leave the box outside without knocking - in my neighbourhood, it's likely that parcels left outside the door in plain view will be snatched, so I'd really appreciate a knock to let me know when the parcel has been delivered.
23 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Ted,
Thank you very much for your review! ☺️
We are so pleased to read that you and your partner are enjoying your fruit and veg from us 🍊
We are sorry to hear this about your delivery experience. I have checked to see which driver you had and have raised this with them this afternoon for you so hopefully this doesn't happen again.
Thank you for choosing to shop with us!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Bad customer service and lack of care on delivering goods correctly
I have just received my first ruined order from this company which was left out in the rain even though instructions were clearly given to leave the box in the front porch. On contacting the complaints department I received the following response:
Good Afternoon
Thak you for your email and for letting us know.
We did give these instruction to DPD, they usually do follow them but unfortunately we can only put them on the order and have no control over them following the instructions. But they are usually pretty good at it.
Sorry for the inconvenience.
Have a grape day,
9 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hello,
Thank you for taking the time to leave us a review. We welcome and appreciate all feedback from our customers whether good or bad, so that we can learn how to improve and offer you the best products and service. We’re here to squash any issues and make sure you’re happy.
As one of our customer care team mentioned in their response to you, all of our customers delivery instructions are uploaded onto their individual DPD profiles and we have checked this and can see that yours are on there correctly.
We do rely on DPD to deliver to our non-London customers and we expect them to handle all of our boxes with the same level of love and care that we do. It seems on this occasion unfortunately they did not. We are very sorry that this was your experience and we have raised this with DPD, as we do with all of our customers that have any issues with their deliveries from them.
As you know, we tape all of our boxes with fragile tape but all of our DPD parcels do go through quite a bit of travelling before your box reaches you and sometimes boxes can arrive not well cared for sadly.
In your email to us you explained that your box was left in the rain and that the cardboard had become wet because of this and if we could pass this onto DPD. Please be assured that we will will always raise any concerns with DPD and we will always refund or replace any damaged items in your order.
We hope that this response is a bit more helpful for you and that you can give us another chance to deliver to you ☺️
If you need anything else please don't hesitate to reach out and we will try our best to help.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Great company
I love the Organic Delivery Company. The fruit and veg always tastes great and keeps well. Out of the five orders I've made, generally totaling 30 items per order, I've only had one slightly rotten celeriac, but even then it was salvageable.
The customer service is also top tier. The couple of queries I've had have been dealt with promptly and efficiently.
I also like that they appear to use recycled cardboard boxes.
2 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Becky,
Thank you very much for your lovely review!
We are so pleased to hear that you are happy with our products and service ☺️
If you receive any produce that you are even slightly unhappy with, please don't hesitate to reach out to us. We are always happy to refund you for any items that you aren't 100% satisfied with!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Very efficient company
Very efficient company, produce is excellent. I did have some damaged goods ( not the fault of the company, it was the carriers fault) It was refunded promptly. I order every week on a Wednesday and it's here first thing on a Friday.
25 April 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Mrs Cross,
Thank you for taking the time to leave us a review.
We are sorry to hear that you received some damaged items in your order ☹️ we are glad that this has been resolved for you.
Please don't hesitate to reach out to us should you experience any issues with your deliveries again, we are here to help! ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Nice produce, awful service.
I would like to give them a good review as the quality of their produce is good. However they have repeatedly ignored my requests to leave the boxes out of sight, and to pick up the previous weeks' boxes. And they never answer the phone.
8 March 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Jennie,
Thank you for taking the time to leave us a review. We welcome and appreciate all feedback from our customers whether good or bad. We are always open to learning on how we can improve our service for our customers.
I can see upon checking this for you this morning that we did respond to your email previously regarding this situation and hopefully you have not experienced this problem since.
As we explained, we did go through some staffing changes and we had a period where we had some temporary agency drivers working with us. Unfortunately, when we do need to rely on agency drivers, our processes are not always followed and delivery instructions can be frustratingly missed.
We are still in the process of hiring new drivers to join us on a permanent basis, which always helps to reduce errors like these having consistent and regular drivers with us. But in the mean time, we have updated our drivers information sheets to bring focus to our customers delivery instructions. Hopefully this has helped and you don't experience this again with your deliveries.
Should you however have any problems with your deliveries going forward, please do reach out to us. We will always try our best to help in any way that we can. We appreciate how frustrating it can be for you and we appreciate the opportunity to make it right.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! THEY DO NOT DELIVER YOUR ORDER TO THE RIGHT ADDRESS!! HAPPENS CONSTANTLY!!!!
6 March 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Mr Trinh,
Thank you for taking the time to leave us a review. We are sorry to hear this.
I have looked into this today and can't see that you are a customer on our system, but I do apologise if this is incorrect. I understand that you received one of our customers orders that has a very similar address to yours that is on the road adjacent to you. I can see that we did respond to your email previously regarding this situation and our driver returned to collect the box and deliver it to the correct address. Hopefully you have not experienced this problem since.
We did go through some staffing changes during this time and we had a period where we had some temporary agency drivers working with us. Unfortunately, when we do need to rely on agency drivers, our processes are not always followed and delivery instructions and details can be frustratingly missed, which it seems happened on this occasion.
We are still in the process of hiring new drivers to join us on a permanent basis, which always helps to reduce errors like these having consistent and regular drivers with us. But in the mean time, we have updated our drivers information sheets to bring focus to our customers delivery instructions and details. Hopefully this has helped.
We are very sorry again for the inconvenience this caused you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Poor quality
Have placed around four orders with them since Dec last year. There has been a quality problem with every single order. I was refunded for the poor quality items on the first two orders after I sent photos. Never received a response to my complaint regarding third order. Persevered on, placed order number 4. What a mistake! All pomegranates were bad, full bag of coriander £13.95 really poor condition. I have learnt my lesson now, no more orders from m!
14 February 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Tricia,
Thank you for taking the time to leave us a review. We are very sorry to hear this.
Upon checking this for you, I can see that although we have responded to your previous emails regarding these issues with your orders, it does appear that we missed your last email. We are very sorry about that. I have responded to this personally today for you and processed the refund for the items you were unhappy with.
I can see that you are one of our customers outside of London, so your orders will have been delivered by our courier DPD. We do rely on DPD to deliver to our non-London customers and we expect them to handle all of our boxes with the same level of love and care that we do. It seems unfortunately they did not with some of your orders resulting in some of your items arriving in a not so happy condition. We are very sorry that this was your experience and we have raised this with DPD.
I have also raised this with our packing team to ensure that only the best quality items are being packed for our customers as we really do want you to be 100% happy with our products and service.
We have made some changes to our packing process and the way we package our customers boxes since your last order and hopefully this has helped.
Hopefully you can give us another chance to make this right but we totally understand if not and again, we're very sorry that this was your experience.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
I was sent the wrong box
I was sent the wrong box (I received a small fruit and veg box instead of a large veg box). I emailed customer support and have not had a response in over 24 hours so I have had no option but to take my business elsewhere. It’s a sign of a good business when they go above and beyond to solve a customer problem promptly. But this hasn’t happened. Disappointed.
14 December 2023
Unprompted review
Reply from Organicdeliverycompany
Hi Tony,
Thank you for taking the time to leave us a review. We are very sorry to hear this.
I have looked into this today for you and can see that we did respond to your email. It took us a few days to respond as it was over a weekend when we don't cover our emails so we are sorry for the delay there.
It seems that this order was labelled incorrectly with another customer that has a very similar address to yours. We are very sorry for the inconvenience this caused you. I can see that your order was refunded in full. We hope you were able to enjoy the fruit and veg box that you did receive at the time ☺️
We are very sorry again that this was your experience shopping with us.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Good quality vegetables and fruits
Fast delivery, great packaging, high quality vegetables and fruits all in good condition and fresh. It was my first order and hope it will stay this way. Very happy with this company.
22 September 2022
Unprompted review
fantastic veg and fruits
fantastic veg and fruits, will use in a future, recommended
5 August 2022
Unprompted review
Not sure il order again.
Not sure il order again.. ordered a few times and its been pretty good but this time I'm not Impressed. On arrival the tomatoes and grapes were all smashed due to the way they had been packed.. because of this a lot of my other produce were all soaking. The cauliflower came brown the watercress was already yellow and the kale staring to go that way too. This food came on the Tuesday by the Friday came had to throw a broccoli away due to it bring limp and a good few carrots too. Put in a 60 quid order and already more than half needs thrown out. What a shame
24 July 2021
Unprompted review
I received a 20% discount offer from…
I received a 20% discount offer from this company. As my usual organic shop was closed for Xmas I thought I’d try them. Unfortunately when processing my order I didn’t get the 20% reduction and when I emailed them to complain, they ignored me. So my shop cost £27 more, hardly insignificant.
The root vegetables are good but the fruit is awful. Clementines that were clearly off and needed to be binned. Tomatoes with a day shelf life at best, grapes that where inedible and looked like been picked out if a bin. I could go on but suffice to say I won’t be going back to these to be conned and given poor quality food. But the mooli, now that was good stuff and shame I’ll miss out on that in future.
20 December 2020
Unprompted review
Website issues
Fruit and veg ok. Not enough variety for other organic veggie choices like Able and Cole have. The problem for me is their website system. It keeps not accepting my email. It has been four times that I had to call for them to sort the problem. They changed the password three times. Annoying because you cannot go into your account to place the order.
15 November 2020
Unprompted review
Reply from Organicdeliverycompany
Thank you for your review. Unfortunately I can not identify your account with us from this review. I am sorry that you have had issues logging into your account. We will look into this and see if it is a reoccurring problem.
Been with them for nearly 20 years
Been with them for nearly 20 years. Lovely veg and fruit plus grocery and household if required. Food is delicious, drivers are friendly. Odd misdeliveries should not put you off as they have high standards and ethical ethos. Highly recommended.
19 October 2020
Unprompted review
Secound time ordering
Secound time ordering, great quality food, good customer service 10/10.
23 July 2020
Unprompted review
Reply from Organicdeliverycompany
Charley. Thank you very much for the review and we are very pleased that you are so happy with our service.
Very quick delivery
Very quick delivery. Thank you this is excellent and I’m very happy with the quality of the fresh ginger:)
26 June 2020
Unprompted review
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