My experience? Terrible. My advice? Don't work for or trust Otto. They promised a great job, with good housing and good conditions. However, on my first day of work, I got sick and vomited a lot of bl... See more
Otto
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See what reviewers are saying
My order was: "INOSIGN TV cabinet Alien Width approx. 260 cm (Article no.: 82585731) Color: High Gloss White | High Gloss White Quantity: 1 piece Delivery time: approx. 3 weeks €364.99"... See more
Otto's customer service response to my request for a credit statement to pay off the full amount at once was extremely unhelpful. The delay and lack of professionalism are completely una... See more
Company replied
This web company keeps charging you! I have ordered a few products on Otto in the first week of November. After receiving the parcel, I did not like them (not as described in its ads) and returne... See more
Company replied
Company details
Information provided by various external sources
Welkom in de kleurrijke wereld van OTTO! De wereld van OTTO is homeshopping in zijn modernste vorm met een breed assortiment mode, wonen en elektronica. Kijk op otto.nl.
Contact info
Netherlands
- www.otto.nl
This web company keeps charging you!
This web company keeps charging you!
I have ordered a few products on Otto in the first week of November. After receiving the parcel, I did not like them (not as described in its ads) and returned them the next day.
Otto sent me an email confirmation that the return products were well received and processed on 11 November.
However, Otto sends me an invoice in early December, asking me to pay "administration fee" and service interest of nearly 15 EUR. It comes with a legal threat that if I don't pay, a higher administration fee of over 40 EUR will arrive.
How annoying and ridiculous. Don't recommend Otto at all.
1 December 2023
Unprompted review
Reply from Otto
Dear Monica,
We would like to have the opportunity to make it right, would you please contact us by emailing review@ottobv.nl?
Best regards
Monique van OTTO
Very disappointing customer service
Very disappointing service and complete lack of willingness to solve the problem. I bought a fridge with he delivery planned on Monday and I took a day off to be there. At 1pm I got an email it will not be delivered without any explanation. I had a company paid to come on Tuesday and install the fridge which I couldn’t reschedule so I lost 159eur. I tried to contact the customer service but they didn’t want to solve it and didn’t feel they should reimburse it due to their fault.
Don’t buy there because you will have issues with them.
20 November 2023
Unprompted review
Reply from Otto
Dear mister Winsinski,
We are sorry that you experienced problems with the delivery time of your order, that was not our intention.
We have already contacted you and offered you compensation for service reasons.
Kind regards,
Wendy OTTO
Comfortable living
We could by the furniture in instalments. The only shop where we could do this was Otto. Otherwise we had to buy in cash and this part was the havy one as we are expats. We bought several things tv, tv meubel, washing machine, small sofa bed and large sofa bed and the stofzuigee. Otto made it possible for us to live comfortably. And we Thank Otto for all of this! Thank you!
24 November 2023
Unprompted review
Reply from Otto
Dear Sandra,
Thank you for your nice review.
Beste regards,
Monique from OTTO
barhockers
I ordered 2 barchairs, which arrived within a week like it said it would. The quality is good and they look nice 👍🏿
15 November 2023
Unprompted review
Reply from Otto
Dear Lina,
Thank you for your nice review!
Best regards,
Monique van OTTO
Product have not arrived.
I ordered a mattress on September 25.
However, it has not arrived yet.
The delivery time was stated to be 3 weeks, but I have waited over a month and it has not arrived.
I contacted customer service several times. Each time I am told to wait a week.
When will I receive my mattress and will it really arrive?
--- 20-11-2023
I sent an email on 16th Nov but have not received a reply.
--- 27-11-2023
I sent an email to customer service, and I received the reply. She confirmed the status and delivery date with the supplier and gave me the correct delivery date. She also offered a small discount.
--- 13-12-2023
Finally, I received the mattress!
I waited two and a half months to get it.
I am satisfied with the product.
If the website had written the correct delivery date, there would have been no problem.
OTTO needs to solve the shipping problem.
9 November 2023
Unprompted review
Reply from Otto
Dear Shun,
Thank you for your review! Our apoligize for the long deliverytime. We want to see what we can do for you. Can you contact us by
review@ottobv.nl with your contact information and client number.
Have a nice day,
OTTO
The worst uitzendbureau in Netherland
You right, my bad. I want to apologize guys
27 October 2023
Unprompted review
Reply from Otto
Thank you for your review.
We'd like to inform you that you've left a review on the Trustpilot webpage of otto.nl, an online webshop.
The employment agency you are referring to is a different company. We presume their website is ottoworkforce.com.
Of course, we'll gladly assist you in any issues corresponding with the webshop otto.nl.
Kind regards,
OTTO customer service
Fast service and good quality products
27 October 2023
Unprompted review
I paid 18000 for their goods and they…
I paid 18000 for their goods and they didn't answer me they didn't pay me anything I message them but they ignore me and refuse to do anything about it on the 30 of last month was the day I register with them.
30 September 2023
Unprompted review
Reply from Otto
Thank you for your review.
We're sorry to hear you haven't received your order nor have received an answer to your messages. We'll gladly look into the issue.
Therefor, we'd like to ask you to send an e-mail to klacht@ottobv.nl, in which you state your complaint and your customer number. Then we'll be able to research the issue.
Kind regards,
Otto Customer service
Good service quick delivery good…
Good service quick delivery good quality good price
21 September 2023
Unprompted review
DO NOT SHOP HERE you will never ever…
DO NOT SHOP HERE you will never ever escape their marketing emails. Bought something 2 years ago and no matter how many times I unsubscribe or send them to spam they keep coming back.
23 August 2023
Unprompted review
Reply from Otto
Thank you for your review.
We're sorry to hear you're still receiving our marketing e-mails despite unsubscribing from them. Of course, We'd like to see if there's anything we can do for you.
We'd therefor like to ask you to send an e-mail to klacht@ottobv.nl. You can state your customer - or service number and your complaint in this e-mail. Then we'll be able to research the issue.
Kind regards,
Backoffice Aftersales
Good service
2 August 2023
Unprompted review
Otto waoo what a amazing service and…
Otto waoo what a amazing service and quality with in seconds you get your goods so smooth so easy
22 July 2023
Unprompted review
Great no probs at all
26 June 2023
Unprompted review
Don't order here, you will not receive goods!
The worst, most unfprofessional and unreliable service you can ever expect. I would suggest anyone to stay away from this site. Your orders will NOT be delivered, even if you wait for them over 6 weeks. This is a scam.
20 June 2023
Unprompted review
Reply from Otto
Thank you for your review.
We're very sorry to hear that the delivery of your order wasn't up to par, and that you've had to wait for over 6 weeks in order to receive your order. We'd like to take a look at what we can do for you.
Therefor, we'd like to ask you to send an e-mail to klacht@ottobv.nl in which you state your complaint as well as your customer number or your service number. We'll then be able to conduct research.
Kind regards,
Backoffice Aftersales
They sent me the wrong item and then…
They sent me the wrong item and then the ones I ordered were not available any longer. Also, I had to wait 6 days extra for a mistake they made.
19 June 2023
Unprompted review
Reply from Otto
Thank you for your rating.
We're sorry to read that your order wasn't delivered correctly, and you've even received wrong items. That is incredibly unfortunate. We'll happily conduct research as to how this could have happened and what we might be able to do for you.
Therefor, we'd like to ask you to send an e-mail to klacht@ottobv.nl in which you state your service number or costumer number and of course the complaint. We'll then be able to conduct research.
Kind regards,
Backoffice Aftersales
The fridge that we bought (Amica) broke…
The fridge that we bought (Amica) broke down after a few months and when trying to use the 2 year guarantee, promised on the website, I find myself in a never ending loop of calling and emailing without getting any response other than yet a new phone number or email address. Stay well clear of this company!
12 June 2023
Unprompted review
Reply from Otto
Thank you very much for your review.
We are very sorry to hear that the Amica refrigerator broke within the warranty period, and that it is not possible to have it repaired.
We would like to see if we can do something for you in this. That is why we would like to ask you to send an email to klacht@ottobv.nl stating your customer or service number and your complaint. Then we can look for a solution for the broken refrigerator
Kind regards,
Back office After sales
The stuff packed good and delivered…
The stuff packed good and delivered careful and the delivery time.. nice
8 June 2023
Unprompted review
The biggest scam company ever!!!!they…
The biggest scam company ever!!!!they whill dont pay you!!!if you sick they whill trow you on the road without any payment....!!!
14 May 2022
Unprompted review
Reply from Otto
Thank you for your rating.
We're sorry to read that you haven't received a payment due to sickness.
The review you've left is on the page of OTTO.nl, a webshop for clothing, furniture and other products.
If your complaint is addressed to us, we'll gladly conduct research. We'd then like to ask you to send an e-mail to klacht@ottobv.nl, in which you state your complaint and your customer/service number.
If your complaint is to Otto, the employment agency, we'd like to ask you to mention your complaint with them. As they are a different company, we are sadly unable to help you with the complaint.
We hope you'll find a good resolution for your complaint.
Kind regards,
Backoffice Aftersales
Variety of products, good prices, long process
Has a lot of products with good prices, but takes really long time to process orders. Website said 1 week for delivery, but the week has passed and the item is still outstanding
13 May 2023
Unprompted review
Reply from Otto
Thank you for your rating.
We're sorry to hear that your order hasn't been delivered as of yet.
We'll gladly take a look at the status of your order. We'd therefor like to ask you to send an e-mail to klacht@ottobv.nl, in which you state your complaint and your customer-or service number. Then we'll be able to conduct research.
Kind regards,
Backoffice Aftersales
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