Otto 

I bought several articles and had some damages. Everything was picked up for exchange and I got coupons for the articles I kept that was with scratches. I find that really good and a great way to get clients back again. I am satisfied with this company

I really like the service! The quality of the products are good ,delivery is within reasonable days and I get to pay monthly with a small interest!! Perfect for our budget 👌

fast, good service and efective.

I would give 0 stars if possible. The most ridicilous website for ordering things. Customer service extremely incompetent, unprofessional and have no clue what are they doing. Just wasting peoples time.

Avoid this one!!!

Really nice collections. I ordred 2 cabinets. Hopefully, it will arrive soon.

They proceeded an order with pay after option for 650€ with stolen information (someone filled in my name and date of birth only, no bank details), but the address of scammer. They didn’t do any due diligence in checking order and payment method. After I discovered about theft after I learned I had a bad credit score, I contacted support which refused to provide any details, not even email address of apparently my account nor the invoice detials, even though police request for me to get as much information as possible.
Costumer service didn’t provide any solutions and was very rude, despite me being a victim, and just requesting any information about “my account and my purchase”.

They have what Im looking for at a reasonable price and time to pay in increments.

I am buying from Otto since long time and I always find it an agreeable experience.
Here I can always find nice products with a good quality-price-ratio, a well made online site with clear & useful info and a customer-friendly approach.
Congratulations, Otto team, and many thanks!

Before I placed an order at Otto I saw a lot of bad reviews, but acutually I had a great experience with this company. I placed my order on February 14th and today (February 16th) I already received the package! I bought a pair of shoes, which are sold out almost everywhere, but as soon as I got an email that they were back on stock I immediately bought them. Otto also informed me multiple times about the delivery status, which was very nice. Overall I would recommend this website.

Bought an item with a great discount. Turns out this website is only synced once a day with the stock and they cancelled my order. I did not receive a message of this even though i ordered three days ago, was expecting to receive the item today so quite dissapointed. Haven't received my money back yet but a kind lady of the customer service did ensure me this will happen soon.

I was pleasantly surprised by the ability to shop knowing I can indeed return clothes that don’t fit, at no extra cost. What a wonderful shopping experience!

I will never buy anything from OTTO until you don't solve your issues with the couriers. Good luck working with Dynalogic, a company who never shows up at appointments.
Contacted OTTO because a part of a couch delivered was damaged. Replacement not possible. Solutions offered: have someone come fix a brand new couch few weeks later, have a whole new couch shipped many weeks later, not ideal. Customer is totally ignored when complaining about late delivery, simply dismissed.
Only positive thing is that support guys can speak English.
Overall the way you deal with your customer is unacceptable for the country we live in. The only way to have decent services is ditch the companies that don't give a damn about their customers. So let's hope people will learn from their mistakes. Stop supporting companies that only bring drama rather than solutions to the problems they create themselves.

Edit after Otto's reply. You could in fact do something, shut the hell up when you know you're the only one to blame. Things like "if there's anything we can do, email us" are meaningless and empty. Apparently, you didn't figure out yet that customer service matters and its job is to SOLVE issues, not write meaningless crap. Try Amazon, perhaps you learn something.

Ending chat conversation while in the midst of discussion, not listening to specific case, ignoring questions and expression of dissatisfaction.

I started to work at Vdl Nedcar with Otto agency. After i report sickness i was fired after sickness since they didn't report that to Vdl company. After 5 days when they wanted force me to leave after any signed paper they "fixed" problem on way that they transferred me to another company. Not recommend if you are not from Poland since Poland has all rights while other nations are treated on lower level.

I'm very pleased. Everything I've ordered comes on time. You also have the opportunity to track the shipment, for which most do not have this service. Always accurate and correct in every way. I highly recommend, do not hesitate to use the services H otto

Even 1 star is very much for such a very bad service. Terrible customer service and very bad overall quality. Don't get involved with them, not recommended to buy via this company.