Personal Touch Kent Reviews 

139
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Outstanding service as always from personal touch Kent. Responsive, friendly, approachable and have their customers best interests at heart. They are a pleasure to deal with and they deliver every tim... See more

Company replied

Rated 5 out of 5 stars

Neil has been absolutely incredible! He went through everything with us in such detail but kept it light and fun so the whole process wasnt overwhelming. He made sure we were understanding each ste... See more

Company replied

Rated 5 out of 5 stars

We have used Personal Touch for buying three houses now and for sorting out our life insurances etc, Neil is really professional but also simplifies everything for us so that we know exactly what h... See more

Company replied

Rated 5 out of 5 stars

Where do I start? Luis at PTK has unknowingly been my rock this year. Through many failed attempts of securing a property, swapping and changing my requirements more than I've had hot meals and not on... See more

Company replied

Company details

  1. #61 of 88 best companies in Mortgage broker
  2. #28 of 53 best companies in Financial advisor

Written by the company

We are Independent Whole of Market Mortgage Brokers and can help you source a competitive mortgageremortgage deal for your own home or buy-to-let properties. We will guide you through the home-buying process; whether you are a first time buyer, home mover, first time buyer or an experienced landlord. We can also assist if you are self employed. We will ensure that you are fully informed throughout your mortgage journey. Our Brokers able to give advice on Life Assurance, Critical illness and Income Protection Insurance for individuals and businesses too. Secured loans, Bridging Finance, Commercial Finance and Buildings/Contents Insurance. We are able to offer a fully holistic approach referring our clients onto our recommended conveyancers, surveyors and will writers. We offer various levels of service from over the phone advice to home/office visits. A MORTGAGE IS SECURED AGAINST YOUR HOME, IT COULD BE REPOSSESSED IF YOU DO NOT KEEP UP THE MORTGAGE REPAYMENTS. We normally charge a fee for mortgage advice, however this will be dependent on your circumstances. Our typical fee is £295.00. Personal Touch Kent is a trading name of PTK Ltd which is authorised and regulated by the Financial Conduct Authority FCA No. 754672. PTK Ltd t/a Personal Touch Kent acts as a credit broker not a lender. Please note The Financial Conduct Authority do not regulate Wills, Commercial Funding or most Buy to Let Mortgages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

139 reviews

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4.9

All reviews

(139)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Neil of PTK has been identifying the…

Neil of PTK has been identifying the best buy to let mortgages for us for the last 6 years and has always done a wonderful job. Thank you Neil for the great job you have done.

24 April 2020
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you for taking the time to give us this review Gareth. Its a pleasure to work with you and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Outstanding service

This is the second time i have used the services of PTK for remortgaging purposes. The service received is second to none. Its hassle free and takes the stress out of visiting a bank. Neil is very friendly and knowledgeable and explains everything in lament terms. I would highly recommend there services and i will certainly be using them in the future.

10 April 2020
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thanks Kevin we really appreciate you taking the time to leave this review it is very kind of you. We look forward to seeing you again for your next remortgage.

Rated 5 out of 5 stars

Fantastic personal service

My husband and I recently met with Neil after a recommendation from a friend to discuss life and critical illness cover. Neil was able to offer us an all of market unbiased comparison enabling us to make an informed choice on the best policy for our requirements. Neil was patient and answered all our queries without hesitation. He understood our needs and made the process simple and easy.

17 March 2020
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Rhama for taking the time to write us a review we really appreciate it.

Rated 5 out of 5 stars

I got in contact with PKT after a work…

I got in contact with PKT after a work colleague/friend recommended them. After the initial visit, I was very impressed. Staff looked after us and were very thorough from start to finish. I felt that I was in good hands and were given impartial advice.

14 January 2020
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Hi Denia

Thank you for your review. We are so pleased you are happy with our service and wish you lots of luck with your new home.

Neil, Kelly and Saffron

Rated 5 out of 5 stars

Excellent from start to finish

Our experience with Neil and the team was excellent. Over a couple of meetings everything was explained fully in simple terms. The remortgaging was hassle free from start to finish. We will definitely be recommending Personal Touch Kent to friends and will be using again in the future.

7 January 2020
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Richard it was a pleasure to work with and we really appreciate you taking the time to give us this review.

Rated 5 out of 5 stars

Excellent & Friendly Service!

I have been using Neil and his team at Personal Touch Kent for the last four years now. Neil originally found my mortgage for me when I was buying my first home. I have now successfully and happily re-mortgaged twice since then with PTK and cannot recommend them enough! Excellent service across the board! Very friendly, knowledgeable and professional.

22 October 2019
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Jamie its a pleasure to have you as a regular client.

Rated 5 out of 5 stars

Highly recommend Neil and his team

Neil and his team are professional but totally put you at ease. The whole experience was super efficient and made really straight forward, the communication is great as well. I cannot recommend Neil and his team highly enough

19 September 2019
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Leanne its great to hear that we gave you such a positive experience. We look forward to helping you again in the future.

Rated 5 out of 5 stars

I was quite nervous about dealing with…

I was quite nervous about dealing with a financial adviser for the first time as I thought I would be blinded by stats and figures, but my adviser Neil Bohen was excellent. He really explained everything clearly and concisely and made me comfortable with the options available to me. He made the process so streamlined.
I would definitely recommend Personal Touch Kent to friend and family, a great service.
Plus they have a gorgeous dog too!

12 July 2019
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Neil's…

I would highly recommend Neil's services. Very professional and knowledgable. He has been of great help to us when we tried to get a mortgage and managed to find the best product that suited our needs. Due to his experience in the sector, he also provided us with valuable advice on numerous other issues. We cannot thank you enough Neil.

10 May 2019
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Nikos it was a pleasure to work with you and great to hear such positive feedback.

Rated 5 out of 5 stars

Personnel Touch came recommended and…

Personnel Touch came recommended and what a great recommendation that was. So helpful and friendly and Neil really knows his stuff. Can’t thank him enough for helping us get a mortgage, renewal of mortgage and insurances.
10 out of 10

21 February 2019
Unprompted review
Personal Touch Kent logo

Reply from Personal Touch Kent

Thank you Emma I'm pleased we could be of assistance and look forward to seeing you again in the future.

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