Peter Beales Roses Reviews 

367
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the roses arrive healthy, well-established, and often with buds or flowers already present. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and in excellent condition. Reviewers are particularly impressed with the careful and robust packaging, which ensures the plants are well-protected during transit. The ordering process is generally described as efficient and easy to navigate, contributing to a positive overall service experience. However, some customers also noted issues with the quality of certain roses, describing them as wilted, unhealthy, or having damaged shoots upon arrival. A few other people also felt that delivery estimates were not always accurate, leading to unexpected delays or missed deliveries.

What people talk about most

Product

Customers generally express high satisfaction with the product, often describing the roses as beautiful,... See more

Quality

Customers consistently note positive experiences with quality, often praising the healthy, glossy leaves and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Order

Users describe positive interactions with order, highlighting the quick processing and prompt delivery of... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bare root rose arrived quickly, packed well. Watered and planted immediately and within a few days buds appeared and plant is growing and looking very healthy I have ordered many roses from Peter Bea... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning book I do have some amazing roses from ur company. I also saw your stand at Chelsea flower show absolutely amazing 💐🌺😍🥰🌷🌹had to have my picture taken under your stunning ros... See more

Rated 5 out of 5 stars

Very efficient and competent order service at Chelsea Flower Show. My order arrived only a couple of days later, really well packaged and a good healthy looking plant which continues to thrive in gar... See more

Rated 5 out of 5 stars

Ordered Oxford Physics rose. I have wanted this one for some time. Gardener Ben on Youtube has recommended it for his "Shade Collection" The rose arrived, very quickly indeed. It is healthy with l... See more

Company replied


Company details

  1. Garden centre

Written by the company

At Peter Beales Roses, we’re passionate about one thing – roses. Since 1968, we’ve proudly offered the UK’s widest and most diverse range of rose varieties, from rare and historic classics to modern hybrids. Whether you’re looking for a compact rose for a patio pot or a dramatic climber to transform your archway, you’ll find the perfect match in our award-winning collection. Renowned worldwide for our expertise in classic roses, we hand-bud and grow all our plants with care in East Anglia, ensuring each one is strong, healthy, and garden-ready. With 29 RHS Chelsea Flower Show Gold Medals to our name, you can be confident you’re buying roses of the highest quality. Many of our varieties are exclusive to us, meaning you won’t find them anywhere else in the UK. We’re here to help at every step – our friendly team is always happy to offer expert advice so you can find the ideal rose for your garden. Discover the timeless charm of roses with Peter Beales Roses – where beauty, heritage, and quality bloom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(367)

344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful quality

The roses are really beautiful. Over the years I have bought lots and lots of roses. The two I ordered are just beautiful and as they are to be gifts for very special friends I am just delighted. Quality is superb.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Blue For You

My Blue for You rose came earlier than expected which meant I could give it to my friend as it was a gift.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Replacement Rose

Thank you so much for replacing my rose that had failed. It looks to be a beautiful plant and was delivered at a time that suited me for replanting. Fingers crossed for it!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

First ever Beales delivery

I was very pleased with the quality of the roses when they arrived, this being my first ever order from Beales. The size of the plants and their healthy condition was better than I expected.
Also the packaging for their delivery was ideal. It protected them from damage during delivery.
Top marks all round 5*

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Eden Rose!

I ordered an Eden Rose ‘88 and I am very happy with the item I received.
It is very healthy and already has a few flower buds.
In addition, it arrived on time and was delivered with care.

14 May 2026
Unprompted review
Rated 4 out of 5 stars

Good and not so good

I ordered 2 hybrid T roses in containers. 1 was a good healthy rose of a good size the 2nd was a lot smaller and not so healthy looking. Normally satisfied with your roses so hopefully the smaller rose will soon improve now in the garden.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent roses as usual

Excellent roses as usual. Bit of a mix up with my order, but it was corrected without any fuss or drama so no complaints at all. Looking forward to coming to your Festival of Roses this year and excited to see your new rose at Chelsea if I can get tickets in time.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Customer service on the back burner during preps for Chelsea!!!!

I ordered a rose which was delivered on 7th May. Upon unpacking I was absolutely disgusted at the plant that had been sent out. It was appalling quality and had been repeatedly and incorrectly pruned and it was impossible to prune back to an outward facing bud because the few "buds" that existed were brown and shrivelled up and some shoots had gone soft and are starting to rot. I immediately took photos and emailed their customer services - they say they usually respond within 24 hours. They did not, so on 8th May I rang them and spoke to someone who said I would get a response by the end of the day. I did not, so just before 5PM I emailed them again to be told basically that they were doing their best to getting around to emails "in good time" because they were "busy preparing for Chelsea". Well this is now 5 full days and I have heard absolutely nothing from them. I'm sorry but Chelsea or no Chelsea I feel I should have had a reply by now - I am out of pocket and want a refund -so both the rose and their customer services are not up to standard. If they can't cope with emails when Chelsea is upcoming then maybe they should refrain from dispatching plants at all during this period. I have bought many roses over the years from other companies and can honestly say this one from Peter Beales is the worst specimen of a plant I have ever seen. First and last order from Peter Beales.

7 May 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

We’re sorry to read that you were disappointed with your order and the experience you had with our customer service team.

After receiving your email on 7th May, your case was reviewed by our customer service team and referred to one of our rosarians for a second opinion before responding. We do this to ensure customers receive accurate advice and support, particularly where concerns relate to pruning, growth habit, or plant health.

From the photographs provided, the rose showed strong signs of active growth and establishment, including multiple healthy new shoots and fresh foliage. There was a small amount of dieback visible on one stem, which can occasionally occur, however new growth was already emerging from that area and the plant itself appeared viable and healthy overall.

We completely understand that waiting for a response can be frustrating, especially when expectations are that replies will be within 24 hours. During the Chelsea Flower Show period, response times were unfortunately longer than normal, but that should have been communicated more clearly and we apologise for the delay.

All of our roses are covered by a one-year guarantee, and our intention in referring the matter internally was to make sure we gave the correct assessment rather than a rushed response. We never want customers to feel ignored and we are sorry this was your experience.

Rated 5 out of 5 stars

I've ordered several times from Peter…

I've ordered several times from Peter Beales and the roses are always in excellent condition, well packaged & prompt delivery.

12 May 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you for your continued support and for taking the time to leave such a lovely review. We’re delighted to hear your roses have consistently arrived in excellent condition and that you’ve been happy with both the packaging and delivery service.

Rated 3 out of 5 stars

A bit disappointing

A bit disappointing. It took ages to arrive and the rose was looking pretty sad for itself. I have cut off dead bits given it a good water in hope that it revives.

7 May 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

We’re sorry to hear your rose arrived looking unhappy and that delivery took longer than expected.

Some roses can look a little stressed after transit, particularly during warmer periods, but they should recover well once watered and allowed time to settle in. That said, we’d like to take a closer look to make sure everything is as it should be.

Please send a few photos of the rose, along with your order number, to support@peterbealesroses.com and our team will be happy to look into this for you.

Rated 1 out of 5 stars

Sorely Disappointed

Sorely disappointed
I ordered four roses. One rose was exactly what I hoped I would receive. One was less impressive and a bit 'leggy'. The final two of the four, I wouldn't have paid £5 for if I'd seen them at a garden centre. One has a few buds on it and no leaf, the other has a few buds that actually appear to be dead. Really not good enough IMO. I have now seen what I consider to be the dismissive reply from Peter Beales Roses below. I have emailed them twice with photographs and will certainly keep them posted if the sick looking roses I have received from them fail to thrive, especially as they look to me like bare root roses that have simply been put in a pot and sent out. Obviously, I don't know this for sure, but I am deeply suspicious.

7 May 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

We’re sorry to hear you were disappointed with part of your order, although we do appreciate you taking the time to send photographs through for us to review.

Having looked at the images this morning, the second rose you mentioned does appear healthy overall, with plenty of fresh green stems and strong new shoots, which are both positive signs of an actively growing rose. While it currently has little to no foliage, this is not usually a cause for concern at this stage of the season.

Our roses are potted at different points throughout the year, and some varieties — particularly those potted later in the 2025 season — can naturally be behind others in leaf development. Some varieties are also slower to break into growth than others. Based on what we can see, we would expect this rose to begin producing foliage over the coming weeks.

That said, we completely understand your concerns given the difference in appearance between the four roses received. All of our roses are covered by a one-year guarantee, so if the plant fails to establish or does not continue developing as expected, please let us know and we will of course assist further.

Rated 5 out of 5 stars

I do love buying from Peter Beales…

I do love buying from Peter Beales Roses. The plants are substantial and healthy, well packaged and delivered quickly. I like the generous discount offers that occur from time to time, and when I have a query there is always a quick response.

4 May 2026
Unprompted review

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