Nationwide Pet Insurance Reviews 

4,352
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,710 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and exceptionally helpful, making interactions pleasant and productive. Many appreciate the clear explanations and personalized approach. The service is often described as excellent, with people noting the ease and efficiency of the process, from initial application to adding new pets, and a user-friendly website. However, some customers noted concerns regarding pricing, with a few experiencing significant, unexpected premium increases after initial enrollment. Additionally, some people mentioned difficulties reaching knowledgeable staff or encountered issues with limited policy options and unclear communication.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the ease and simplicity of the... See more

Service

People report positive experiences with service, often highlighting the ease and clarity of the process for... See more

Price

Clients share ambiguous opinions on price, with many reviewers initially finding the pet insurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jeremy Policarpio was AMAZING! He was so kind, friendly, and professional. He had a wonderful personality and really made you feel like he cared about your pets. He thoroughly explained the coverage a... See more

Rated 5 out of 5 stars

I've been using Nationwide Pet Insurance for a few years now. The customer service is great. Knowledgable, curteous, and willing to answer my questions without making me feel rushed to make my decis... See more

Rated 5 out of 5 stars

Carter was very helpful in getting my babies registered for insurance. He also noticed that I was being quoted for the state of California instead of Arkansas. What a huge savings once this was fixe... See more

Rated 5 out of 5 stars

The first contact I had was really good. Then when I called to actually sign up I felt I was not being treated very well. The individual helping me made me feel like they didn't want to be bothered... See more

Company replied


Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.4

All reviews

(4,352)

2,662 reviews in the last 12 months

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Rated 5 out of 5 stars

The first contact I had was really…

The first contact I had was really good. Then when I called to actually sign up I felt I was not being treated very well. The individual helping me made me feel like they didn't want to be bothered. I have had your ins for 14 yrs prior and things have changed a lot I guess with the new policy I am getting, I almost decided to look elsewhere

I contacted the billing dept the next day and had a very good experience with the lady I spoke with. She helped me get things staightened out and was very helpful. I give her a 5 star rating!

23 July 2026
Nationwide Pet Insurance logo

Reply from Nationwide Pet Insurance

Hi Mary Bielak,

Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.

A member of our team will review your information and contact you as soon as possible to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.

Thank you for being a valued member. We look forward to speaking with you soon.

Rated 5 out of 5 stars

Staff is good a very helpful

Answered my questions easy to understand. Explained the opinions clearly.
Made it easy to decide the coverage I needed for my dog. Was very easily to enroll.

22 July 2026
Rated 5 out of 5 stars

Representative was professional

Representative was professional, patient, and helpful in setting up new dog insurance policy. This will be our second time using Nationwide Insurance and we are happy about that.

22 July 2026
Rated 3 out of 5 stars

The application process was quick and…

The application process was quick and easy. However, I should be able to add my adult children as policyholders not just me and my wife. I also don't understand the need for underwritting for Pet Insurance.

22 July 2026
Nationwide Pet Insurance logo

Reply from Nationwide Pet Insurance

Hello Chermark Pettigrew,

Thank you for taking the time to share your feedback with Nationwide Pet Insurance. We appreciate the opportunity to assist you and address any concerns you may have.

A member of our team will review your information and contact you tomorrow to discuss your experience and answer any questions. If there is anything we can do in the meantime, please let us know.

Thank you for being a valued member. We look forward to speaking with you soon.

Rated 1 out of 5 stars

Warning!

Warning: Do not buy their insurance. They will deny every claim you submit. Reasons? Looks like they come up with them on the fly.
I wrote hundreds of reviews and this is the first negative one.

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Easy to apply, but adjustments take a long time.

Although the application process is easy, if you apply through an employer and need to update your address, the process is slow because the change must be made via the employer, and you have to wait for the data to synchronize with Nationwide.

22 July 2026
Rated 5 out of 5 stars

Got to talk with a live person and got…

Got to talk with a live person and got straight answers, and then was directed to a helpful person to re-establish my policy. I just wish there were specific policies and guidelines for Service Dogs since they live different lives then pets do and support real issues every day. Thanks

20 July 2026
Rated 5 out of 5 stars

Clear guidance as to what was covered…

Clear guidance as to what was covered what was not covered that my Vetrinarian practice was part of your program and you had a very reasonable price for a dog of my dog age. Everything else I looked at was over $150 a month. I’m very happy with the plan. I hope I don’t have to use it much but I do have an appointment with the Vetrinarian on Wednesday, 23 July for her to get an exam and get her rabies and county license tags. I know that won’t be covered, but it encouraged me to look into what I could get for insurance. I hope I’m happy with what I got.

21 July 2026

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