From start to finish the communication was excellent, nothing was too much trouble, and even the surveyor took his time, listened and then confirmed to us the changes that we asked for. When the windo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After contacting Planet about our needs, a representative came round soon after to offer ideas and to explain the process. Once things got underway, a second person came round to ‘measure up’. Both... See more
Company replied
We had a new kitchen door fitted by Planet Windows We chose them because we have had a new front door installed and a new bay window in the past, and as we were very pleased with all the work done... See more
Company replied
Friendly installers who never stopped working for 2 days. Did an excellent job although there was a hiccup with the size of some of the frame (not particularly anyone’s fault). New frame part manufact... See more
Company replied
Company details
Written by the company
Planet is Cumbria's leading home improvement company. At Planet, we understand that choosing to undertake work on your property is a decision that doesn’t come lightly. With decades of experience under our belt and a brilliant reputation serving the people of Cumbria, we know a thing or two about improving people’s homes. We’re a family-run business that offers a bespoke design service, backed by market-leading products and exceptional craftsmanship and care – and we’d love to help you achieve your dream home.
Contact info
Dockray Hall Road 31, LA9 4QY, Kendal, United Kingdom
- 0800 612 2255
- www.planetsouthlakes.com
4.5
Excellent
111 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Couldn’t be happier
Andy has just been round to do a final sign off with us on our fantastic solid roof conservatory. I told him that we couldn’t be happier with everything from start to finish! We will definitely recommend planet to all our family and friends!
9 August 2023
Unprompted review
Reply from Planet Home Improvements
Hi Tricia,
Thanks for your review! We really appreciate you taking the time to share your experience of working with us to improve your home.
We're thrilled to hear that you're very pleased with your new conservatory roof replacement.
If there's anything else we can help with in the future, please get in touch.
Regards,
Planet
We called to the showroom for advice on…
We called to the showroom for advice on a problem we had with a door on our holiday home.
Unfortunately they do not repair Timber doors, but the lady in the showroom Rachel I think couldn't have been more helpful, lots of advice, but didn't try to sell us anything, so when we need new windows or doors, we know we'll return for sure..... lovely showroom too.
5 August 2023
Unprompted review
Reply from Planet Home Improvements
Hi Alan,
Thanks for your review. We take great pride in delivering outstanding service and helping people out, so it's fantastic to know that although we couldn't assist you in this instance, we did our best to and provide alternatives.
We'd love to welcome you back to the showroom and, should you need any work doing, have the opportunity to discuss it.
Thanks again,
Planet
Great experience, Great Team
Spent a few hours at the showroom in Kendal, what a great experience.
Warm welcome from Rachel, and both Andy and Rob were extremely helpful and knowledgeable, genuinely felt the team there couldnt do enough to help.
I wouldnt hesitate to use them.
10 May 2023
Unprompted review
Reply from Planet Home Improvements
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We appreciate your support and look forward to serving you again soon.
Paid over £10,000 for door and windows
Paid over £10,000 for door and windows, the door faded in sunlight and they are disputing their guarantee, seems a small claims court writ is required?
12 April 2021
Unprompted review
Bad attitude, bad service. Requested a quotation a man turned up…
Requested a quotation a man turned up stood outside in line with covid rules. Asked what I wanted, I said did he have a brochure- apparently no he didn't have a brochure, I tried to find their brochure on my phone. He said no you won't find it in there go & Google this ! He gave me a name of another company! Verbally said a price without seeing the type of door I wanted & said he would send me a quote. Guess what nothing at all - no surprise. I waited over 2 weeks for this appalling service. Unprofessional & total uninterest. Your loss Planet found a company Plas-Tec that know how to operate
13 January 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.