Pos Malaysia Berhad Reviews 

Poslaju Cheras are real imbeciles!

I had 2 parcels that were received by them from Pusat Mel Nasional at the same date & time, and yet, they only decided to sent out 1 parcel for delivery.

What kind of system is this??!! No common sense!!

Now, I have to waste another day waiting for these slowpokes to deliver my 2nd parcel that is half a size of my 1st when they could have sent it BOTH at the SAME TIME!

Double work, wasting my time & yours!!

FOR WHAT??!!!

I was at home all day and even let my door wide open while sitting in front of my door during my online class because I was excited for my parcels but the second I check the the attempt was fail???? No sight of the delivery man came by to my house not notice left but the website says the premises closed???? this is my first time experiencing something like this even when I'm not at home usually other courier would left on my doorstep but y'all decided to be lazy and take my parcel to the brickfields like I pay you bij

Really disappointed with Pos laju Service! This is second time happened to me.. They not call me that they deliver the parcel. They simply put premise closed and said they is notice stated my premise Closed. Hello, I put my home address and Im at home all the time. Your guy not even call me that you deliver to my house. Why other courier service can deliver to my home address and call me when they deliver. How do i know if you deliver to my home if you are not call my phone no. Why we need to put phone number when we fill up the consignment note. For fun? Really Disappointed!

Delivery failed
Delivery the parcel to my customer and failed, the parcel was sent back to brieckfield. Call dont answer, email also cannot. All only give the poslaju website and IA to answer my question.
Already applied second delivery, said will update the status to me and did not update. All I know is I need to checked myself and I saw my parcel was sent back to my area today. My customer already wait too long and poslaju did not gave any clear answer to me.

Never seems to pick up calls.
Useless GLC.Wasting Public Fund.

Really lazy and inconsistent customer service response. They lied about the premise not within the coverage of the postal code area but if you look at the map, it is right in the town area and there's even a Pos Laju facility within walking distance!

Worst courier ever. Why do lazada still using this as their courier? Do they really care about their customers? We pay delivery fee for every order but poslaju wants us to pick up the item from their outlet. They don't even come to the delivery address to give a letter for failed delivery or what so ever. You will only find out in your lazada app tracking system.

Tracking x update. So slow service 😭

The item was postage in Post Office Taman Sri Tebrau JB on Sept 23, but until today Oct 1 the status still shows no records in their track and trace website. I have send several e-form but only gets auto reply with incomplete details. Finally someone called me but still cannot resolve the issue as they are asking for the proof of posting, the consignment note is not sufficient for them. I ask them to call the JB branch to get the status of the item why it is still not scan but they refuse. The people in Pos Laju are lazy, irresponsible and don't care about other people. I understand that they have several concerns to attend to, many parcel to ship etc. But that is not a valid excuse not to provide good service. They seem to not have the urge to resolve issue. They just try to push back and not act on it.

pos laju malaysia is become worse now , deliver parcel until 7 days from ampang to cheras , now parcel is missing , customer make police report agains poslaju ,
poslaju customer service very bad , very rude , they treat customer very bad , regret using pos laju service , name only poslaju but become pos slow .irritating service , no proper comunication system , even send email no reply . no more safe using poslaju

This is what happened. I think POST Malaysia dont take their responsibility seriously. I have paid for a 10days international parcels shipping from malaysia to Australia. They published at their website that the covid19 will slow down and suspended all shipping after 3Aug 2020.,and all parcels before the date should be delivery like normal. But it's been a month I have been waiting for my parcel to arrive in Australia, still the track and trace post office malaysia haven't updating any new, the last tracking update was 13 Aug 2020 with the status ITEM EN ROUTE TO AUSTRALIA. The CONTACT US page also not that helpful because it's all auto generated response and stated do not reply. They don't really give a good solutions for their customers. Why post Malaysia have this terrible services but asking people to pay more? Why it took a very long time to make the deliveries and why the track and trace system are terrible? Are you going to tell me all is auto generate by the computer and there's no human working at the post office? Or the staff are too slow? Or you don't have enough staff? Honestly Post Malaysia are the worst company for shipping and delivery. They won't take any action and any responsibility from all the customers feedback. There's a lot of people complaint at their offices and there's nothing they can do. Just ask people to wait. Post Malaysia, you should investigate if your people doing the their job or not. Your services are paid by customers and it's not cheap or free. Please be more responsible to your bad services. I dont have any words if this complaint still be neglected just because we are only regular customers and not the VVIP customers or have any special title to hear from your feedback. If post Malaysia continuously provide such terrible service, people wont trust your service anymore and looking for other company.

To whomever concerned,

I was returning a parcel from lazada on 14.9.2020 at 3pm at Aeon bandaraya melaka. The female staff on duty insisted that I fill up the no. Akaun of lazada, which was not printed on the lazada printed return label. She said without that number, pos laju cannot bill lazada, hence cant proceed.Hence she asked me to contact lazada. Hence I contacted lazada, which couldn't give me that requested account number. After which I returned to the post office , she insisted that she needed to key in the account number in order to proceed, she even checked with her female colleague who confirmed this. Again I contacted lazada, the customer service there again can't provide me the number, cos theres no number to provide.  This time I went to a counter and was served by a gentleman, he too requested for the number. I have to tell him to check with other poslaju branches, maybe they have the number. True enough , he got the number.  The lazada billing account number is 4471501901, which is actually for internal use i reckon (for pos malaysia to bill lazada).

  How am I to get the number when even lazada customer service can't provide me. All the lady at pos laju had to do is to check with her superior or check with another branch instead of asking me to call lazada twice.

I BELIEVE I can't be the first person returning lazada. I'm very perplexed why the 2 female staff gave a me runaround, was it done on purpose, i seriously wonder.

A frustrated customer given the runaround,
Mr Ong Chee Haur

My parcel is already in parcel hub destination on 3 Sept Thursday, should be deliver it to me next day on 4 Sept Friday, but they didn't attempt to deliver it, wasting and delay 2 more days again until next Monday, status for Poslaju (arrive at delivery facility) remain unchanged for few days, oh....what the hell is this....???

It was a horrible experience. I sent the item on 18/8 and finally today 3/9 the person has received the item. However, it was leaking. Pos Laju did not handle the item with care. The lotion was leaking all over plus i have wrap it properly with a bubble wrap.

Most slowest courier in Malaysia. As a seller don't ever use this courier if you don't want your customers complaining on you. Use J&T that only take 2 days of delivery plus J&t also working on weekend. Poslaju can't provide good service, if they got many order and parcel means they got massive profits, but why they can't upgrade their service? Even the newbie like J&t can beat their service🤷‍♂️

Very sucks service ! My item stuck at airport and call CS for almost half year cannot be call in and try to track and trace also never do any responsibility. Good luck to you pos laju

The laziest most dishonest post office on the planet. I've lived in many countries and I've never seen such lazy drivers in my life. They feel no shame lying and the customer support feels no shame defending the lies of their lazy drivers.

Failed delivery.
TOO BAD A SERVICE. SERIOUSLY, MAKE IMPROVEMENT NOW, POSLAJU. COZ I KNOW I'M NOT THE ONLY ONE STOPPING TO USE YOUR SERVICE AND OPT FOR OTHERS INSTEAD.

I don't really like the service of poslaju because when the poslaju can't send it to me (when i'm not at home) they will ask me to self-collect from poslaju office. The problem is I do not know when they are coming over to deliver, maybe I'm out for lunch, errands, office etc. So a good service will be to call / sms early morning (just like how shoppee/lazada does) to let me know that they are coming over to my house to deliver the package. So overall, I prefer to use other courier service if I have other options.