Pos Malaysia Berhad Reviews 

Slow ,incompetent, not update the parcel tracking .... Most worst courier in Malaysia as far as i concern

Not deliver the items on time. Please improve your delivery services. If lack of manpower, please just hire more staff.

I posted my parcel for delivery on 26 April 2021, dispatched out from transit office on 27 April 2021, no further update thereafter. I logged a case on this on 3 May 2021, due date 17 May 2021, when asked again, they said not heard from Brickfield office yet. They kept saying when they are yet to receive feedback and will need another week. I'm really disappointed with poslaju poor service, lost my parcel and refused to admit. Please do not use poslaju if possible.

Worst courier. Parcel from UK had arrived to my hometown post office, no notice left after failed attempt delivery. Went to post office to trace my parcel, worker informed that parcel not arrived yet. Later i tracked back, the parcel is on the way back to KLIA to send it back to UK.
Helpline is useless, no people is picking up for 30mins. Online feedback is useless, the reply is not helpful at all. Useless company

They're terrible at postal and courier services, but what's worse is that they don't even care. won't even provide proper assistance to customers asking for their parcels on fb, and their e-feedback is absolutely useless. Tracking is a sham when it's not updated and maybe even inaccurate.

Worst service. Paid RM40++. Item post over the counter UTC Sentul 31 Mar 2021, 1pm. Today 24 Apr not receive and the status still the same.

Parcels arrived at poslaju branch. However, no delivery after few days, even though status mentioned 'Delivery Process'. Strongly not recommended.

To:Poslaju Keningau,Sabah. Better tukar nama to PosAuta we paid the postage so u can deliver it to our door. But so sad your service is too bad and not to mention abt the notification you sent us through the Messages really?? till my parcel has been returned back to the seller, i always got phone call or notify from WhatsApp before. Why on Messages that we are barely open it for months???????🤦🏻‍♀️

SO FREAKING BAD! ITEM SAYS DISPATCHED OUT FROM NILAI 3 FREAKING DAYS AGO BUT I STILL HAVENT RECEIVED ITEM. BEEN PUSHED AROUND STATING THATS ITS IN SHAH ALAM BUT HONESTLY VERY VERY BAD SERVICE! VERY BAD!

I bought something and had it shipped from PosLaju. They dispatch out 5 TIMES already. It’s already 2 WEEKS.

Paid $40+ for Malaysia Post EMS to Singapore expected delivery was 3-2 working days. 10 days later till now haven't receive my urgent document. Customer service is useless and slow, repeating the same thing that they will expedite to relevant department every time I contacted them.
Next time will pay more for DHL or Fedex

Just don't use this pos laju...they do not take any responsibility at all. Paid my shipping fee for nothing, ended up I need to go take my parcels and they even tell me to go pick up in less than 7 days otherwise it's theirs lol. I ask them to at least send me the picture of my parcels so I can make evidence, they ignored, Such a joke.

Was making delivery from EM to WM. Dropped my parcel on 24/03/2021 afternoon and well delivered and received on 26/03/2021 morning.

I would like to complain to Pos Laju Malaysia for their slow and bad service.
Parcel ERC553813172MY still not arrived at the receiver address. The parcel was picked up from sender site since 19 Mar 2021 and today is 27 Mar 2021. Why the delivery took so long to arrive?
There are also no platform for us (customer) to call and ask for query. Your helpline number is not function at all!
Kindly work on this issue as soon as possible. Soon people will not enjoy the Post Laju Service anymore as your service is really bad!

Missing parcels. Status show that it has been delivered but I received nothing. I have make complaints and they said will get back to me with the update and nothing.. this is so important and they seem to careless

I had no choice but to give 1 star cos it's automated. POSLAJU so called Malaysia's trade mark but service is horrible. Full of lies, dishonesty and full of lazy people. Senang2 will say, attempted delivery but failed sedangkan nothing done but as usual, sitting and chit chatting and in the end of the month, getting paid. When call, phones are not answered. Why no one? Not even the higher management embarrassed about it? Look at your rating pos Malaysia is freaking 1 star and that is also because most of us had to. Embarrassing to the core. I paid for the postage so I get items delivered to my plc, my home, my condo which you all claimed premise closed? LOL !! Not to spend another RM30 to go by cab n collect my item but of course if it is there la, cos calling both numbers cawangan gombak n wangsamaju tak jawab. Cakap je la, malas nak hantar but dont give lame excuses when lazada, flowers got delivered the same day and my condo do not close its premises. Tipu pun pandai2 la.

My international letter posted on the 9th of January from the United States which is trackable, was last tracked leaving Kuala Lumpur airport on the 12th of January. It's been a month or so since the last tracking said it was somewhere in Malaysia, I have not received the post at all.
I've submitted an e-feedback but all the customer support said was that the tracking is 'not compliable' with Malaysia's system so there will be no updates and they cannot do anything and their suggestion is that I have to go ask the post office myself.
What kind of bs is this? What the heck is 'the tracking is not compliable with Malaysia's system'??? Are y'all that outdated or something?
The pejabat pos here in Setia Alam does not pick up calls either. What the hell?

I sent a temporary IC in states to my mom’s house in JB. So my sis can get the real IC and I can renew my passport in the states. Went to their website realized after couple mins they’re bot!!! Called 2 diff numbers Non picked up! I regret this! Ini betul betul melampau. It has been 10 days and the tracking just stopped at KLIA. I paid US80 for this bs. Bila kerajaan and all those gomen nk berubah! Kerja malas. Lepas tu x reti. Tau mkn gaji buta. Malulah!!!!

This is not the first time i am getting a notification from Poslaju Track and Trace that they have failed to deliver at the end of the working day. I have been waiting for this important local mail to come and this is what they have delivered. 'A NO SHOW'Hopeless lazy people. When will this ever end??? 'NEVER EVER AGAIN POSLAJU'!!!!

Bad service. It is a mess usually. I went to collect parcels that were returned due to us not being available at the point of delivery. It is like going to immigration! They really need to improve the waiting areas and customer service.