Posh Totty Designs Reviews 

Eleanor provided excellent service via email to me and helped with my order! Friendly and professional :) the lady who assisted me in the brighton shop yesterday was also very helpful! Will recommend to all! 🙂

The necklace i bought is beautiful and my wife was delighted with it. But the customer service massively stood out as well. Emily was fantastic, responded incredibly quickly and helped me with my request. I couldn't recommend more!

I had 4 days to get the perfect anniversary present delivered for my husband for our anniversary. I spoke with Eleanor after seeing the up to 10 day wait for an item (the panic was real) Eleanor was amazingly helpful and got the personalised item sent out to me that very day! It arrived the next morning and I cannot thank all of the team involved in making and distributing my item enough. The item itself is absolutely perfect but the kindness and help from Eleanor made the whole experience the best I’ve ever had. First of many items I’ve had from this company and I can’t rate them highly enough!

The staff is very considerate and helpful on the emails, always being patient and replying quickly. I felt that all my questions and issues were answered and resolved in no time.
With making your own rings, its extremely difficult haha! But your ring comes exactly as you make it and its very satisfying to see it done.

Jesie from Customer Services helped me with a quote for a bespoke request. I received my necklace within a week of my initial enquiry. I am extremely happy with both the necklace and the service received from Jesie and all at Posh Totty.

I had a really lovely experience with this company. There was a delay with my order due to materials, but Jesie kept me updated throughout and was incredibly kind, patient and helpful the whole time.

She made sure everything was clearly communicated and reassured me that my order would be completed as soon as possible. I really appreciated the effort to add the birthstone detail as well — such a thoughtful touch.

It’s rare to receive such warm and attentive customer service these days, and Jesie truly made the experience feel personal.

Thank you again — I would definitely recommend and order again!

I ordered a piece of Posh Totty jewellery as I was drawn to it. The heart bangle. It is truly a stunning piece. Definitely not disappointed & have ordered another piece already. Thanks again to you & your team.

Not only is the bracelet I ordered for a special birthday really lovely, but it was delivered on time despite needing engraving.

I had a query and Jesie at customer services dealt with it so swiftly and personably.

Would certainly recommend Posh Totty and no doubt will use again.

I would recommend Posh Totty for their customer service alone! Eleanor helped me every step of the way with my bespoke design understanding what I was looking for and helping the designers to make my dream a reality! Thank you so much x

An incredible experience with outstanding customer service. I ordered a necklace for my wife for our 1st anniversary, placed the order on 10/04 and was worried it wouldn't come by 19/04 (sunday). I emailed for an update and Eleanor very kindly upgraded my delivery to a Saturday drop at no extra cost meaning my order arrived with 2 days to spare.

Jesie was extremely helpful over email, I had questions about bracelet sizes and made an error on my order which Jesie and the team were happy to amend for me. Really appreciate the genuine care provided!

I recently had the need to contact customer services re a recent purchase. Emily responded quickly to me and very promptly resolved my issue . Her response on behalf of posh totty was professional whilst at the same time friendly and warm.

I got in touch to ask about personalisation for a piece I wanted to order for a gift. I spoke to Emily on the customer service team who was so friendly and helpful, and confirmed they were able to accommodate my request. Not only that but was super quick to get back to me and made sure to double check the info. The piece arrived today and they’ve done a sterling (ha) job, it’s beautiful and the stamping looks unique.
Thanks so much to the team :)

I had recently purchased a custom necklace for my husband as a Christmas present, which after 3 months the chain had broke.

Contacted customer service and had another chain sent out straight away and arrived within 3 days without hesitation. The service I received was brilliant and the jewellery is lovely. Would highly recommend.

I have been a Posh Totty customer for a number of years. Their pieces never disappoint. They are well made and beautifully packaged. However, what really makes a difference is their excellent customer services. I contacted PT to request for a personalised piece to be sent to me as quickly as possible so it could be shipped to another country. Unsurprisingly they delivered! Thank you so much for the kindness. I shall be seeing you again soon enough :)

Jesie has made life 10 times easier in order to sort out a ring for my best mates birthday. I tried to make it to the Brighton store on several occasions and failed to do so due to train cancellations. Jesie helped me navigate the website via email and best advised on how to proceed and complete my order.

I found the website quite difficult to use in terms of the personalisation and the bangle and as a consequence made my order with no personalisation on it. However I contacted their customer service team and liaised with Emily who was extremely helpful. She advised me on what I needed to do to return the item and reorder another. When I reordered I let her know and she checked it all to make sure I had done it correctly this time! The item arrived a few days later and is just what I wanted. Emily made the difference to my experience using this company and the products are great.

Posh Totty worked with me to address a very specific design request, and absolutely nailed what I was after. The craftsmanship and attention to detail was spot on and the piece they produced turned out exactly how I had planned it. I would not hesitate to order from them again.

Exceptional service.
Bought a gift for a birthday present and unfortunately there was an issue with the suppliers that meant it couldn't be fulfilled. Despite the short notice for myself and Posh Totty, Jesie in the Customer Service team fixed everything for me and arranged for an alternative to be sent out express delivery to avoid any birthday disappointments.
I don't usually write a review but I don't usually get such fantastic service. I will definitely buy again.

What a fabulous jeweller!

I have the most beautiful confetti gold ring personalised with the birthstones of my family.

I had an accident and one of the gems fell out. I contacted Eleanor and she arranged prepaid postage and shipped it back fixed and polished like new within a week.

Suffice to say, I am delighted.

Thank you Posh Totty. No.1 fan here! Your designs are gorgeous and after sales care is awesome too!

Katie x