Posh Totty Designs Reviews 

I ordered a new Ring to go with a collection that has the Names of our grandchildren. To get the exact ring size I sent the originals back to Posh Totty so they would make it the same but with a different name on it.
In the original email I missed a detail out. Posh Totty got back to me to clarify the detail.
They are right on the ball and the service is amazing.
I give a 5 Star review

I had several experiences with Posh Totty designs.

Many months ago I spontaneously attended a ring making workshop and even though I wad meant to book on advance, I managed to attend the same day I booked because someone else couldn't make it.
It was so therapeutic and the girl I did with was a amazing. I had fun, made new friends and a wonderful ring with my own hands that I'm so proud of.
When the ring was ready, I got notified via e-mail received it in a beautiful packaging and I can tell the customer's service and quality of the products is top notch.

Recently I also had an issue with a gift for my partner for Valentine's day that I ordered online, because I put the wrong adress (my previous one) by mistake and Jesie from the Customer Service team was very helpful and immediately fixed it!

I got in touch with Jesie in the Customer Services team at Posh Totty to see if they were able to customise one of their jewellery items for me so it had a single rather than a double charm. The whole process was seamless - the workshop came back with a very quick response to say that they could oblige and with a revised quote. Jesie's communication was fantastic and I have just received my necklace and I love it. Highly recommend.

Everything about Posh Totty is wonderful. Jesie in customer service was so helpful and friendly and knowledgeable. I have had several items custom made for me and she has helped me so much. The necklace was beautifully made in the workshop. I would highly recommend Posh Totty. Thank you for my beautiful necklace ❤️

Outstanding experience with Posh Totty Designs. The necklaces are truly beautiful and the gift packaging is stunning, perfect for a special present for my daughter. Emily’s customer service was exceptional. I’ll definitely be ordering again!

I absolutley adore the personalised family necklace my husband got me once our first son was born in 2023. I wear it everyday. I had my second son in 2025 and wanted to add his name to the necklace. I got in touch with the customer service team and the quick, polite and personalised response from Emily was amazing! She went above my expectations by checking things for me with the jewellers and giving me clear information and options. Very impressed and will definitely use this company again!

I purchased a £70 signet ring from Posh Totty Designs, as a gift for my partner, expecting a high-quality piece that would last. Initially, the ring seemed fine, but after just a couple of weeks, it started to bend. No force or external pressure was applied to it—my partner works on a laptop, so it wasn’t exposed to any physical stress. For context, I wear rings to the gym while lifting, and they've held up perfectly fine for over two years, which makes the quality of this ring even more disappointing.

When I reached out to the company, their response was that the ring "wouldn't have been sent out in a bent condition" and that bending only happens from external force. While I understand their perspective, I made it clear that no force had been applied to the ring, and I had simply expected better durability for the £70 price I paid. They offered a 10% discount for repairs, but after such a short period of use and no obvious reason for the bending, I’m not willing to invest more money into fixing something that should’ve been more durable in the first place.

In the end, I’m left feeling that the product didn't meet the quality I was expecting for the cost. Very disappointing experience overall. Would not reccomend.

Excellent products…I have two necklace and superb customer service when things went a little wrong. Quick and friendly.

Excellent company. Have ordered many pieces of jewellery from them and their customer service is always fantastic - special thanks to Jesie who dealt with my most recent order.

I contacted customer services about some necklaces my daughter had purchased. My daughter wanted the engraving blackened and one of the chains exchanged. Emily was so helpful and understanding of our circumstances and arranged for the exchange and process so very quickly.
In this day and age customer service can be hit and miss sadly to say😔 however, I only have praise for this company. Will definitely purchase again
Thank you so much 😊x

I love this brand so much. I bought myself an initial necklace when my daughter was born and it’s so gorgeous. I also bought my best friend one when her daughter was born, such a lovely gift to give someone I feel. Packaging is lovely and customer service is amazing (big shout out to the wonderful Emily). I would really reccomend xx

Amazing Customer Service.
Bought personalised earrings, with birthstones, as a 30th birthday gift. Absolutely love them

We have bought several items from posh totty, including a personalised necklace and bracelet. Their customer service was fantastic when I wanted to add charms and have these cleaned and the products beautiful. I purchased a bracelet for my husband for his birthday with our son’s names on. My clumsy husband lost the charms and the customer services team were absoloutely incredible. Huge thanks to Jesie for going above and beyond in helping us to replace these and explore other solutions to keep future charms safe. Honestly the best customer service team I’ve contacted. Friendly, efficient and helpful. Thank you!!

I was bought some beautiful hoop earrings for Christmas which I found hard to put in. I emailed customer services and Emily and Eleanor helped me until I got the hang of it. Thank you so much - I love my hoops and will buy from you for myself and others!

ordered a mans bracelet with one link engraved. Was surprised to receive a longer than expected delivery date which would have been too late for the staff member who was leaving, emailed in and within 2 working days, they had sorted it and it arrived with plenty of time to spare. Thank you to Emily in customer service who made this happen for me. Bracelet looks amazing also :-)

Great company and excellent communication and after sales service.

We ordered a rose gold plated necklace last year but found the plating had started to wear off,even though we looked after it well. Jesie advised she would replate it for us as a one off as it held a lot of sentimental value,which we really appreciated.

Muchos Thanks!

I’m extremely disappointed with Posh Totty.
My partner bought me an engraved ring for my birthday (around £100). Within a week, the gold started to wear off.

We sent it back and I received it again in time for Christmas and within two days the exact same thing happened again.

I didn’t wear it in water, didn’t shower with it, didn’t do anything unusual. Meanwhile, I have £5 jewellery from Amazon that has lasted far longer than this.

For the price and for a personalised item, I expected much better quality. This was meant to be a sentimental gift and instead it’s just been frustrating and upsetting. I wouldn’t recommend based on durability alone.

What an amazing experience! The customer service delivered by Jesie was top notch and I am extremely pleased with the necklace and charms received! Thank you very much 😀

The whole experience was made perfect by the help and attention I received from Eleanor (at Posh Totty)
Also the product beautifully made by Billie, the jeweller.

I needed to change my order at last minute , Jesie was brilliant looked in to it straight away and sorted it out straight away. Got my necklace today and I love it. Exactly like the website. Will definitely recommend and will buy from this company again.
Thank you