I could spend all my money at Posh Totty Designs. The jewellery is beautiful, well made and timeless. The personalisation service is great (I’ve worn my customised Russian Rings necklace for years) an... See more
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Review summary
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Such great service from Emily, Jesie and team - I got my custom order delivered without problem, and then when an adjustment had to be made this was sorted in less than 5 minutes in store in Islington... See more
Company replied
My sons bought me a beautiful personalised necklace from Posh Totty . I wanted to add a charm to the necklace . The team at Posh Totty were most obliging. They were very good at communicating with me... See more
Company replied
Great company and excellent communication and after sales service. We ordered a rose gold plated necklace last year but found the plating had started to wear off,even though we looked after it we... See more
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Company details
Written by the company
The original hand-stamped personalised jewellery company, crafting meaningful keepsakes with love in Brighton. Free UK delivery.
Contact info
33 New Road, BN1 1UG, Brighton, United Kingdom
- hello@poshtottydesigns.com
- www.poshtottydesigns.com
4.5
Excellent
452 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I bought two jewellery charms from Posh Totty Designs and had an issue with them falling off the jump rings when attached to my existing bracelet. I contacted customer service and Emily was incredibly helpful.
She arranged for me to send them back along with my bracelet so they could fit solid jump rings and ensure a secure fit. The whole process was quick with great communication from Emily throughout.
Highly recommend!
6 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your lovely review. We’re really pleased we could help resolve this for you and make sure your charms were securely fitted. We’ll be sure to pass your kind words on to our customer service team. All the best, PTD Team :) x
A caring and personal group of people
The fact that they have designed and made a very special gift for our Granddaughter. Following their very personal response to small related story shows They are a special caring Company that has been a pleasure to deal with. Thank you Posh Totty
Fred and Ruth
16 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your kind words. It means a lot to us that we could help create such a special gift for your granddaughter. We’re so glad you enjoyed the experience with us and hope to welcome you back again soon! Best wishes, PTD Team xxx
Very easy website to use
Very easy website to use. Was a discrepancy with my address that was sorted very quickly and delivery was faster then expected
20 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you for your lovely review, we’re so pleased to hear you found the website easy to use and that our team could quickly sort the address for you. It’s great to know your order arrived sooner than expected too! Best wishes, PTD Team xxx
I bought a necklace many years ago and…
I bought a necklace many years ago and hoped to have it updated with a new engraving. I couldn't believe my luck when I found the shop was still trading as so many businesses have disappeared - within a matter of days I had a new engraved charm and necklace polished and posted back to me securely.
Lovely to deal with Jesie again and can't recommend this business highly enough.
5 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your lovely review. It’s so wonderful to hear you came back to us after all these years and that we could update your piece for you. We’ll be sure to pass your kind words on to our customer service team. All the best, PTD Team xx
Good range of attractive silver jewellery at competitive prices and excellent customer service
My wife was given a silver pendant and chain for Christmas which was bought online. On a subsequent visit to the Brighton shop she purchased an additional chain of a different size. My wife then decided not to have the extra silver chain and tried to return the item to the shop on her next visit. Unfortunately the shop was closed, and so after contacting the shop by email we decided to return the item for a full refund by free post. The refund has now been received. Throughout the customer service team, led by Emily, were excellent.
3 January 2026
Unprompted review
Reply from Posh Totty Designs
Thank you for your lovely review. We’re so pleased to hear that your wife enjoyed her jewellery and that our customer service team could help make the return process smooth and straightforward. We’ll be sure to pass your kind feedback on to our team! Best wishes, PTD Team xxx
Beautiful jewellery & amazing customer service
I purchased a wonderful (& personalised) sterling silver necklace for Christmas from this company & my wife (the recipient) wears it daily & has received no end of compliments on it & its finish. Sadly there was a slight issue with the chain resulting in me having to contacting customer services. I was luckily enough to speak with Eleanor at the company who has provided me with what I can honestly say is the best customer support I can recall from any firm large or small. I can recommend this business without hesitation & will no doubt purchase from them in the future. I can't praise them enough for quality & customer service. Thank you
12 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review. We’re delighted to hear that your wife loves her personalised necklace and that it’s become something she enjoys wearing every day. We’re also really pleased that our customer service team could help resolve the issue for you and provide a positive experience. Your kind recommendation truly means a lot to our small team, and we’d love to welcome you back again in the future. Best wishes, PTD Team xxx
Excellent service, quality products. Highly recommend
I have purchased a few items for Posh Totty and found them to be fabulous...Firstly their products are creative and unique and make a truly special gift, but their service is second to none. I recently ordered a gift and then had an question regarding the right time to make and personalise...Eleanor was so very helpful. I realise i had purchased too early so was immediately given a refund and Posh Totty made a note of the purchase so i can reorder at the right time. A refreshing change to deal with a company that care as much after purchase as well as before. Thank you
9 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your thoughtful review, we’re delighted to hear you’ve enjoyed both our jewellery and the service from our team. It means a lot to know you felt supported throughout, and we truly appreciate your recommendation. Best wishes, PTD Team xxx
Jesie has been amazing at helping with…
Jesie has been amazing at helping with my order issue. Can't express how professional and friendly they've been. Great service and after the lovely customer service I can say that I'd happily shop from you again.
7 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your lovely review, we’re really pleased we could help resolve the issue for you and that you felt well looked after throughout. It truly means a lot to hear such kind feedback, and we’d be delighted to welcome you back again. Best wishes, PTD Team xxx
Necklace does not match picture
Unfortunately the pendant I received for the “Personalised Kintsugi Disc Necklace” did not match the picture shown on the website. The product looked quite different from the image provided.
I have contacted customer service and hope to resolve the issue.
6 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you for taking the time to share your feedback, and we’re sorry to hear that the pendant you received didn’t match your expectations. As each of our pieces is individually handmade rather than machine produced, there can sometimes be slight variations in finish, though we always aim for them to be as close to the design shown as possible.
We understand you’ve already been in touch with our customer service team and they will be reviewing this with you to ensure we find a prompt resolution. We always want our customers to feel happy with their piece, and our team will be in contact shortly to assist further.
Best wishes, PTD Team xxx
Amazing experience…
I have had an incredible experience with Posh Totty Designs. Firstly, the necklace I bought is absolutely beautiful and exactly as described. After the pendant sadly fell off they agreed to sending a replacement, which is massively appreciated. Thank you to Emily who was very responsive, understanding, and incredibly helpful.
5 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your kind review. We’re delighted to hear you love your necklace and that our team could help resolve things for you. We’ll be sure to pass your lovely feedback on to customer service team too. Best wishes, PTD Team xxx
Excellent customer service
Excellent customer service. Very professional and helpful through the process. Speedy delivery. Ordered a locket in memory of my late Mum and Dad with personalised handwriting on the back. The final design was everything I imagined
4 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your lovely review. We’re so pleased to hear that you were happy with the service and that your locket turned out just as you imagined. Creating meaningful pieces like this is very special to us, and we’re honoured to have been part of something so personal. All the best, PTD Team xxx
Personalised necklace
I wanted a personalised necklace and it didn't seem possible to do. I emailed the Posh Totty team and Eleanor got back to me straight away to say they could in fact make it happen. Then she fast-tracked the order. The necklace is for an 18th birthday present. I can't wait to gift it!
Thanks Posh Totty!
3 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your lovely review, we’re so glad we could help make your personalised necklace possible and get it fast-tracked in time for such a special 18th birthday gift. It means a lot to hear your experience was a positive one, and we hope it’s loved just as much when gifted. All the best, PTD Team xxx
Excellent customer service
Excellent customer service. We had a small issue with a ring which was resolved quickly and without issue, would highly recommend
2 March 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your kind review. We’re really pleased we could resolve the issue quickly and smoothly for you, and we truly appreciate the recommendation. Best wishes, PTD Team xxx
Impeccable Customer Service
I have bought several pieces from Posh Totty Designs over the years and they have always been wonderful quality. I did recently need to use their Care and Repair service for one item, and I was so impressed with how smoothly everything was handled.
My ring was repaired and returned to me beautifully. It is back on my finger and shining again. The whole process was straightforward with clear communication throughout.
Eleanor was especially helpful and kept me updated, which made the experience feel personal and reassuring. The customer service was impeccable and I am very grateful to the team and the jewellers for their care and attention.
I would happily recommend them both for their jewellery and for their aftercare service.
23 February 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your kind and thoughtful review. We’re really pleased to hear your ring is back where it belongs and that our Care and Repair service felt smooth and reassuring throughout. We’ll be sure to pass your lovely feedback on to our customer service team and workshop, it means the world to us as a small independent business. Best wishes, PTD Team xxx
Outstanding customer service by Eleanor & the Posh Totty Designs Team
I was in touch with the lovely Eleanor from the customer services team after enquiring about getting a repair quote regarding my special custom necklace which was damaged whilst I was moving house. Eleanor and the team were so incredibly kind and thoughtful and offered for my necklace to be fixed free of charge despite it being past its warranty. This has been one of the best customer experiences I have ever had and I would highly recommend Posh Totty Designs to anyone looking for a special piece of jewellery ❤️❤️❤️
26 February 2026
Unprompted review
Reply from Posh Totty Designs
Thank you for your incredibly thoughtful review, it truly means the world to our small team. We’re so glad our customer service team could support you and help restore such a meaningful piece, and we’re delighted the experience left such a positive impression. Thank you for your recommendation and trust in us. It really does mean everything. All the best, PTD Team xxx
Great customer service
I needed my necklace to be repaired and the customer service that Eleanor at Posh Totty provided was excellent - she responded straight away to sort the issue and send out a replacement, emailing with a very nice tone. I was very impressed and I wouldn’t hesitate to buy from this company again.
26 February 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your kind words and for taking the time to leave a review, we’re delighted to hear our customer service team could help so quickly and make the repair process smooth and reassuring for you. It really means a lot to us that you felt well looked after, and we’re so pleased to hear you’d happily shop with us again. Best wishes, PTD Team xxx
Outstanding Support from Jesie
After my chain broke, I reached out to customer service and was fortunate to be assisted by Jesie. She was extremely helpful, friendly, and went above and beyond to help me. The service I received was nothing short of excellent.
6 February 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your kind feedback, we’re really pleased we could help resolve this for you and that you felt well looked after throughout. All the best, PTD Team xxx
I am very sad to be leaving this review…
I am very sad to be leaving this review as I had high expectations. Bought the birthstone bracelet for my mum’s 50th with all of our birthstones. It came fast, however the bracelet is so cheap and nasty and doesn’t sit properly on the wrist. I did contact them to let them know but they offered me to replace chain with bangle. This cost over £350 and just sadly was not worth it. Does not look nice or expensive if I’m honest
15 February 2026
Unprompted review
Reply from Posh Totty Designs
Thank you for sharing your feedback, we’re genuinely sorry to hear you were disappointed with your piece. We did our best to explore alternative options with you at the time, including offering a different design better suited to holding multiple birthstones. We appreciate you taking the time to let us know how you felt and are sorry this wasn’t the outcome you’d hoped for. Kind regards, PTD Team xxx
So good I've made a couple of purchases now…
I have made a couple of purchases now and love my ring and chain. I knew what I wanted but both times I couldn't find it anywhere on the Internet apart from Posh Totty. Both exactly what I wanted, perfect and excellent customer service from Eleanor, Emily and Jesie. Many thanks
30 January 2026
Unprompted review
Reply from Posh Totty Designs
Thank you for your continued support and kind words, we’re so pleased our lovely customer care team could help create exactly what you were looking for and that you’ve enjoyed each piece. Best wishes, PTD Team xxx
The best experience and customer service
My friend’s ring didn’t get delivered at the same time as mine so I reached out to PoshTotty to find out where it was. Emily who responded to my email was very quick and efficient with updates and getting it to my friend asap plus she was absolutely a pleasure to email. Amazing customer service on top of a wonderful experience ring making at PoshTotty. 10/10! 😌♥️
12 February 2026
Unprompted review
Reply from Posh Totty Designs
Thank you so much for your wonderful review, we’re absolutely delighted to hear you had such a great experience both with the ring making workshop and with our customer service team. We’re really glad we could help get everything sorted quickly and smoothly, and your kind words truly mean the world to our small business. Best wishes, PTD Team xxx
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