PremiumPress Reviews 

Premium Press is hands down, the best Wordpress company I've worked with. Mark's total professionalism and dedication to his craft, really shows and I'm grateful to have found this awesome Wordpress theme and to work with Mark and his team on my project!

Fast response on customer support. Had minor issue that was promptly fixed by upgrading to the latest version.

I purchased the escort theme and have found it quite easy to work with. Whenever I have had a technical issue the support team have been really helpful in getting me back on track. I highly recommend the theme

Excellent support and really helpful! And to have support during the weekend surprised me 5/5 👌

We are submitting this formal review to document a highly troubling experience with Premium Press and its founder, Mark Fail, regarding the unprofessional and borderline deceptive business practices we've encountered. We are also initiating complaints with relevant authorities, including the Federal Trade Commission (FTC) and European consumer protection agencies, to ensure these behaviors are properly addressed.

Here is a summary of events:
1. Unclear and Vague Technical Support:

On September 29, 2024, we encountered a technical issue while attempting to delete test user profiles on our website, which was running a Premium Press theme. We sought support from Mark Fail's team, asking for guidance. Instead of receiving clear and detailed instructions, the response we got was vague and poorly written, as follows:

Mark Fail’s response:

"If you want to keep theme I suggest you create a new user, then transfer the profiles over to this new user yes."

Based on this, we attempted to delete test accounts, but instead of removing the specific user accounts, the admin account was deleted, leaving us locked out of our own website. As a result, we had to manually restore access via phpMyAdmin, which wasted time and caused unnecessary frustration.
2. Dismissive and Unprofessional Responses:

After explaining this problem via email and expressing frustration over the support we received, Mark Fail’s responses grew dismissive and increasingly unprofessional. He replied by immediately offering a refund and dismissing us as customers, rather than addressing our valid concerns.

Here’s his direct response to our email outlining the issue:

Mark Fail’s email:

"What premium service are you paying for? I would suggest we refund your theme purchase so you can find another company to work with. Obviously, the service we offer does not meet your requirements, and it would make sense to find another company to work with asap."

Instead of offering a proper solution or even accepting responsibility for the error that occurred with his theme, he was quick to wash his hands of us, processing a refund that we never asked for.
3. Our Clear and Polite Response Ignored:

In response to this, we clarified that we did not want a refund but simply expected better support for a technical issue caused by his theme. We had already invested time and legal resources into the site, and we were willing to resolve the issue if we could get proper guidance.

Here is our email:

Our Response:

"We do not want a refund. We specifically sent an email regarding the terrible support we had on that day due to a vague answer that led to our back end being unable to be accessed due to the deletion of an admin account. We were simply making a comment about the service we received on that specific day, which was not to the standard we expected. When we purchased the theme, we were supposed to get six months of support, which includes assistance with theme-related issues. Your email response was dismissive and unprofessional."

Despite this, Mark Fail responded again, making unfounded claims that we were somehow hostile and processed the refund, continuing to deflect blame for the issues caused by his theme.
4. Suspicious Behavior and Shady Business Practices:

After further research, we discovered numerous other users have faced similar issues with Premium Press. Mark Fail has a history of being defensive, offering forced refunds, and refusing to offer support for his products. On top of this, his profile picture and videos on his website seem to be AI-generated or sourced from stock images, further raising doubts about the legitimacy of his business.

Several users have reported that even when refunds are processed, they never actually receive them—another reason we do not trust his word.

His final response to us seemed to be an attempt to cover himself legally, offering to allow us to use the theme for free, despite refunding us:

Mark Fail’s last message:

"A full refund has been processed for your order, but as you’ve mentioned, you've spent time on your website, I'm happy for you to continue using the theme at no extra cost. However, due to your email, I am unable to offer any further help or support."

"I wish you all the luck with your business and strongly recommend you think before sending such emails again in the future."

This final email shows a complete lack of professionalism, essentially blaming us for his lack of support and attempting to silence our dissatisfaction.
10/2/2024, Update: we just got our refund from premium press,
Sincerely,
The Courtships.net Dev Team

very bad support for me. there is only one support and developer first of all, i mean support and developer is the same person. secondly, i asked for help and did not help me in a lot of things. He also did not answer some of the questions and this is what he quoted:"Many thanks for your email,

Please have patience as it's a Sunday evening.

The header/design you have chosen doesnt have login links as its not part of the design. Iv selected a different one which has them for you."

I mean what does it mean? "Please have patience as it's a Sunday evening." who answers like that?

Maybe he is developer but as human and as support he is zero. after that i asked again for some help again, he was not able to help me i told him that he did not know his own theme, which about he got angry and instantly refunded amount to me without asking me.

So.... Now you take decisions on your own to buy from Mark Fail or not!

I purchased PremiumPress micro jobs theme to create my micro job website. It's easy to setup and customize. All of features I used are working well. Also, the support team of PremiumPress is very good. Overall, I this is best choice for anyone looking to create a micro job platform. Highly recommend!!!

I've had a fantastic experience with PremiumPress themes! They use cutting-edge technology to provide the latest mobile-friendly themes for various niches. The themes are affordable.

Customization is straightforward, allowing you to tailor your site to your specific needs.

What really stands out, though, is their customer support. They are incredibly friendly and fast, always ready to assist with any questions or issues. Overall, PremiumPress offers an excellent combination of quality, affordability, and top-notch support.

Excellent to work with in getting a very professional-looking template the way I wanted it. The developer was very professional and also took the time to help me modify certain aspects to really customize the look and functions exactly how I wanted. Will be using Premiumpress again and again for future sites.

I’m thrilled with the Premium Press theme—it's visually impressive and easy to use. Their support team is fantastic, providing quick and helpful responses. Highly recommend!

Fast reply and help to customize things I didn´t know how. Support is everything for this kind of products and services.

The support helped us to get the exact settings we needed for our auction site. Much appreciated!

Believe me when I say this service is incredible ! First they have a lot of themes covering all your needs, then I gotta say I’ve never seen such a responsive, and communicative customer care. Mark helped us in every step of the website customisation including things I’ve never thought were possible. Thank you very much !

The best support team I've ever worked with! Extremely fast responses and always helpful.

Best customer service ever.

Very helpful and patient support always : )

Mark has been extremely helpful with the set up of my sites, I would definitely recommend that you choose premium press when looking for a website design, a brilliant experience

This is my second purchase form PremiumPress and have never had any issues with their software. Their support has always been timely and Mark is always around if you need him. (does he ever sleep?)

I'm shocked to see the spam reviews below, this company has been online for over 10 years how on earth can it be a scam!

Thanks again and keep up the good work.

job board theme
Wish I read here before purchasing 🤦‍♂️
cannot add image from the admin area
cannot edit job posting from admin area
please please do not buy premium press job board theme. support is very bad, emailed them since 24 hours no response

VERY BAD EXPERIENCE WITH THIS COMPANY I WOULD NEVER RECOMMAND! JUST PAID AGAIN 49$ TO RENEW THE SUPPORT TO BE ABLE TO UPDATE THE THEME ( by the way strange way to work ), MY PAYUMENT WAS REFUSE BY 2CHECKOUT FOR A REASON THEY DON'T GIVE THEN PREMIUMPRESS SAY IF I HAVE PROBLEM I SHOULD DEAL DIRECTLY WITH THEM! JUST LIKE 2CHECKOUT WAS THE ONE SELLING THEIR PRODUCT! THIS IS NON SENSE, PEOPLE ARE NOT PROFESSIONAL AT ALL AND WOULD NEVER USE THAT COMPANY AGAIN...LACK OF PROFESSIONALISM AND DISRESPECTFULL...I HAVE ALL THE CONVERSIONS