Printing Bee Reviews 

511
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality and exquisite detail of the custom portraits, noting how beautifully these unique art pieces capture cherished memories of beloved pets. People also deeply appreciate the swift service, beautiful frames, and helpful communication, making the overall ordering process wonderfully smooth and satisfying. Some reviewers were not happy with delivery delays, mentioning that paid express shipping times were missed and tracking updates lacked clarity. A few individuals experienced issues with items arriving later than originally promised, requiring additional follow-up to resolve pending dispatch questions.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing custom portraits and canvases as... See more

Quality

Reviewers mention positive feedback about quality, noting that the artwork often looks even better than the... See more

Service

Reviewers highlight positive aspects of service, noting that everything was brilliant, efficient, and that... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering system and the helpful... See more

Delivery service

Consumers find delivery service to be efficient, with many noting quick turnaround times, fast dispatch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sadly lost our beloved labradoodle Lando at only 6 years old to an unexpected medical emergency. I wanted to find a picture frame that offered several photos slots as well as a fitting tribute to o... See more

Rated 5 out of 5 stars

This company is great! Ordered my 3rd canvas and it is gorgeous! Captures my dog in her favourite environment! So pleased and will be back as I have another couple of canvases I want done very soon! C... See more

Rated 5 out of 5 stars

I highly recommend using Printing Bee based on my recent experience. From start to finish the customer service has been excellent and as for the finished product? Wow, it is even better than I had hop... See more

Rated 5 out of 5 stars

The picture that was painted for me was really beautiful. The company contacted me before sending the picture out to me to see if I was happy with it. They sent it out quicker than what I thought so t... See more


Company details

  1. Gift shop
  2. Interior designer

Written by the company

Home of the Diamond Dust Glitter Canvas. Create canvases for your family & friends, our high quality, affordable canvases are available for you to buy online today


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

511 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(511)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Over the moon!

Even when facing the busy Christmas period the team kept in touch with me every step of the way and my picture arrived in time for the person it was Intended for as a gift! The picture was beautiful, fantastic communication, will 100% order again!

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Ordered 3 canvases for Christmas…

Ordered 3 canvases for Christmas presents and they all arrived in time for Christmas. They're absolutely beautiful and I'll be ordering more to add to my collection! Great price and quality, communication is very good!

Thanks again, merry Christmas & happy new year 🥳

26 December 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

Ordered a product. They didn't pay the correct postage so I had to pay extra charges to receive the item. Scumbags

When I emailed them they kept sending nonsense replies and repetitive questions. AVOID

23 December 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

No need for this, we replied to your email within 2 minutes offering to pay the extra postage!

Rated 5 out of 5 stars

Would highly recommend

Had a brilliant experience using Printing Bee, they were very accommodating making some amends for me on my portrait and I'm so happy with the final result. Would highly recommend them.

9 December 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Thank you Elsie, we are glad you are happy with the result <3

Rated 5 out of 5 stars

5 star service

I ordered a digital print of my late dog. Before sending me the final version they asked if I was happy and to let them know of any alterations. The eye colour was slightly off which they swiftly rectified before sending the final image. Really nice company to deal with. Would definitely use again.

17 December 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Sorry for your loss Colin x

Rated 1 out of 5 stars

Keep away from this company

Keep away from this company. I have order 4 glitter canvases 9 days ago and still didn't turn up. I email them 2 times about my order but I been ignored, as this were supposed to be gifted to my family. Really disappointed and upset with this service. Looking to get in contact with Ombudsman as this is not fair on the customer and company like this shouldn't be allowed to run. I will get in contact with the bank as I can see other customers had issue with refunds.

4 December 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Could we get your order number please so we can look into it

Rated 5 out of 5 stars

Beautiful canvas print

I ordered a photo/song lyric print for our son and daughter-in-law to celebrate the birth of their first child. The order process was really easy to navigate and communication from Printing Bee was excellent throughout the process. I was sent a proof before printing and was able to discuss any changes. The final product is beautiful and was packaged extremely carefully. I can’t wait to give it to them for Christmas. I would definitely use Printing Bee again.

6 December 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

We are glad you liked your order, Charlotte!

Rated 1 out of 5 stars

Shocking to say the least !!!

Shocking to say the least !!!! Ordered a canvas the last week in November 10 days later still no email to say its been shipped the company hacent even sent it yet, ive had no reply to my emails and am still waiting for my canvas (which was a gift) , it's too late to gift now so basically a waste of my time and money . I would not recommend using this company at all the customer service is ridiculous

9 December 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Can we get your order number please so we can look into it

Rated 1 out of 5 stars

Ordered and never got picture Excuse…

Ordered and never got picture Excuse after excuse Did not refund me I had to go to credit card company to start refund process. Absolutely avoid total waste of timers ,total scam NO YOU NEVER GAVE ME REFUND DETAILS THE CREDIT CARD COMPANY SAID YOU DID NOT REFUND. YOU REFUNDED AFTER THE REVIEW . !

5 December 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Hey Jimmy,

As soon as you requested the refund, I immediately processed it on my side and sent you a screenshot showing the refund details, including the card where it’ll be sent. Like I mentioned before, refunds take 24 hours to process, so that’s why I sent it to you right away to show it was done.

A few hours later, you mentioned wanting to open a chargeback with your bank, but I had already told you I could provide the ARN number after 24 hours, which I’ve now sent over today. You can use that to track the refund with your bank.

Just like in-store returns, refunds don’t show up instantly — it can take 3-5 working days for it to appear in your account.

Hope that clears things up, and thanks for your patience!

Rated 5 out of 5 stars

Perfect gift

Absolutely fantastic. On a tight budget and thought it was a nice personal gift and not expensive. It arrived very well packaged and was quite emotional when I opened it - beautiful picture good quality frame used looks very expensive. So pleased that I ordered another as a gift for someone else.

3 December 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Thanks for your feedback. We're so happy you love your product!

Rated 1 out of 5 stars

Poor organisation

Informed item out of stock. The day after it was supposed to arrive (6 days later) appears to have poor organisation and sent an apology email at 10pm at night explaining they had no stock left and were not yet and payment had not been refunded yet. A bit of organisation would have let the customer know in advance and when you realise a refund should be given not chased. Appauling would never use this service again.

30 November 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Thanks for your feedback, and we’re really sorry for the frustration this caused. We completely understand how disappointing it must have been, and we agree that better communication should have been provided about the stock issue and the delay.

Your refund was processed yesterday, but since it’s the weekend, there might be a slight delay before it shows in your account. We really appreciate your patience while this clears up.

We’re taking your feedback seriously and are working on improving our processes so this doesn’t happen again. If there’s anything else we can do to make it right, please feel free to reach out.

Rated 5 out of 5 stars

Delighted with the pet portrait canvas

Delighted with the pet portrait canvas. Great quality. Well packaged. Would highly recommend.

6 September 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Thanks for your feedback. We're so happy you love your product!

Rated 5 out of 5 stars

Print

I had give this company of poor review given in a moment of anger having calmed down I wish too apologise as they have been excellent in their dealings with me.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love my purchase

Absolutely love my purchase, there was a small delay in manufacturing due to technical issues, however I was notified straight away and given other options, I chose to wait for my original order, and so glad I did, love it. Great quality.

Great service, great communication and fantastic product.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

Avoid. Failed to refund.

Ordered a pet portrait, site promised a preview image in 48hrs. 48hrs later get an email saying delays... 3 days later I get a preview which isn't great. My 12yo did better with a free app!
Requested to cancel and refund as not impressed at this stage.
Sarah quickly cancelled my order....but 2 weeks have passed and no refund despite 2 emails to chase this. Last email fell on deaf ears so I have had to chase a charge back from my card provider.
Website promises good things but sadly they don't meet expectations.
As for customer service.... only contact is email and as said before- they stopped replying.

Edited to add.... they did not reply in 48 hrs as this response says.
On 31st Oct they said they would look into why my refund had not happened. On the 9th Nov I had to chase again. 3 more days passed and I raised a charge back and posted this review.... then miraculously I received a refund!
Funny how that works!

22 October 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Hi Ian, Sarah here.

I want to clarify that I’ve responded to each of your emails within 48 hours, including the one you sent yesterday. I processed your cancellation and refund immediately, as I mentioned, we had an issue with Paypal refunds which we have now managed to fix.

Regarding the artwork, I offered to pass along your feedback to our artists to make any adjustments you wanted before finalising the print. I’m sorry it didn’t meet your expectations, as our goal is for every customer to love their order before it’s printed, and we’re committed to providing great customer service.

If there’s anything else we can do to make you happy, please let us know.

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