Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Company replied
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See what reviewers are saying
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... See more
Company replied
A huge THANK YOU to James at Arndale Centre Procook store - Manchester. Myself and my family visited the ProCook store at the Arndale Centre in Manchester this afternoon at around 4... See more
Company replied
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom
- 01615156449
4.8
Excellent
251 reviews
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staff friendly and helpful
22 February 2026
Reply from ProCook - Arndale
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Arndale
We appreciate your positive feedback regarding our pleasant colleagues and well-set-out environment; we are so happy you enjoyed them!
Easy to walk around store to enable…
Easy to walk around store to enable good look around, able to pay without difficulty.
22 February 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our store easy to navigate and payment simple.
The staff were great
18 February 2026
Reply from ProCook - Arndale
We appreciate you letting us know that our staff was great; thank you for your feedback; it means a lot to us!
Reply from ProCook - Arndale
We appreciate your positive feedback regarding the product's good quality; we are so happy you are pleased!
Excellent experience
My husband and I had visited your Trafford Centre store and were not impressed with how cramped the space and how disorderly. What a refreshing change your store made and the colleagues were exceptional!
We came away with items I didn’t realise the first time I needed but I couldn’t leave your store without purchasing something. Excellent experience thank you
21 February 2026
Reply from ProCook - Arndale
We're happy to hear that you enjoyed your visit to our store! We appreciate your feedback regarding the Trafford Centre store and are so glad our colleagues made your experience exceptional. Thank you for your positive comments!
Reply from ProCook - Arndale
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Great product range
Great product range, well priced, good store layout, friendly professional staff member.
20 February 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our product range, prices, store layout, and staff.
Reply from ProCook - Arndale
We appreciate your positive feedback regarding our helpful staff and great products; we are so happy you enjoyed them!
Reply from ProCook - Arndale
We appreciate you letting us know our staff was honest; it means a lot to our team that you had a good experience.
It was very nice of the staff to double…
It was very nice of the staff to double check the price, because it went from £35 to £20.
11 February 2026
Reply from ProCook - Arndale
We're happy to hear that our staff's attentiveness ensured you received the correct price. Thank you for your positive feedback; we appreciate it very much!
Reply from ProCook - Arndale
We appreciate your positive feedback regarding our good staff and selection of equipment; we are so happy you enjoyed them!
Reply from ProCook - Arndale
We appreciate your positive feedback. We are so happy you found our display good, liked our product variety, and found our service good.
Great
Store was laid out very well, easy to find what I was looking for and the staff were extremely friendly
9 February 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our store well-organized and our staff friendly.
Reply from ProCook - Arndale
We appreciate your positive feedback regarding our helpful, friendly team and great layout; we are so happy you enjoyed them!
Reply from ProCook - Arndale
We appreciate your positive feedback! We are so happy you enjoyed our lovely shop and great products. We look forward to your next visit!
Reply from ProCook - Arndale
We appreciate you confirming your purchase went smoothly. Thank you for letting us know about your experience!
Staff are always so helpful and…
Staff are always so helpful and courteous. Shop is beautifully set out as well
7 February 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff helpful and courteous and enjoyed our shop.
The male assistant was extremely…
The male assistant was extremely helpful and friendly answering all my questions . . I would definitely recommend anybody looking for a good cooks knife should go to
a ProCook shop.
5 February 2026
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