We visited the ProCook store at the Arndale Centre in Manchester this afternoon at around 4:30pm, and from the moment we walked in, James, the manager, was absolutely lovely. He was so w... See more
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See what reviewers are saying
Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Company replied
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... See more
Company replied
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom
- 01615156449
4.8
Excellent
251 reviews
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A shopping experience.
On entering your shop the shop assistant smiled and waved me over to the counter,she welcomed me warmly and explained in detail my requirements. I purchased my carving knife, beautifully wrapped, thank me for my custom, then I left.
10 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
An enjoyable experience…
The shop is well set out and a pleasure to browse.
The 2 assistants were very helpful and knowledgeable.
The whole experience was enjoyable
7 March 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop a pleasure to browse and our assistants helpful.
Reply from ProCook - Arndale
We appreciate you letting us know our staff was polite and helpful; it means a lot to our team.
The baking trays are perfect thank you…
The baking trays are perfect thank you and don’t buckle which is good.
28 February 2026
Reply from ProCook - Arndale
We're happy to hear that our baking trays meet your needs and don't buckle! Thank you for sharing your positive experience with us.
STAFF ARE VERY HELPFUL AND POLITE!!
9 March 2026
Reply from ProCook - Arndale
We appreciate you letting us know our staff was helpful and polite; it means a lot to our team.
After a few minutes browsing I found…
After a few minutes browsing I found what I was looking for. Good sturdy peeler. The young lady at the till was really helpful courteous and friendly. Next time I’m in the area I will be visiting the store
5 March 2026
Reply from ProCook - Arndale
We're happy you found what you were looking for! It's great to hear that our team provided helpful, courteous, and friendly service. We appreciate your visit and look forward to seeing you again.
ProCook have a good range of goods
ProCook have a good range of goods, quality items at competitive prices. Shop is clean and spacious and someone there to help you find the things you are looking for. It was easy to find items online then see
them and check things are right for you before buying.
7 March 2026
Reply from ProCook - Arndale
We're happy to hear you appreciate our range, quality, and prices. It's great you found our shop clean, spacious, and helpful. We appreciate that you found it easy to check items before buying.
The shop was immaculately clean
The shop was immaculately clean , and very well arranged.
There was a wide range of items on sale, all displayed really well and clearly priced.
It was my first visit to the shop.
8 March 2026
Reply from ProCook - Arndale
We're happy to hear that you found our shop immaculately clean and well-arranged with a wide range of clearly priced items. Thank you for visiting us for the first time!
Very friendly and helpful staff.
7 March 2026
Reply from ProCook - Arndale
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
A pleasure to buy
Kindness of the staff, real products originality and affordable prices
7 March 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our staff's kindness, originality, and prices.
Lovely store
6 March 2026
Was pleasantly greeted
Was pleasantly greeted, found some lovely cake tins. Cashier was sweet & made conversation. Deffos be back. 😊
4 March 2026
Reply from ProCook - Arndale
We're so happy to hear that you enjoyed your visit and found some lovely cake tins! We appreciate your kind words about our cashier, and we look forward to your return.
I love their customer service's,and…
I love their customer service's,and kichen product is of good quality 👌 👏 👍 🙌.
5 March 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our customer service and the quality of our kitchen products.
Reply from ProCook - Arndale
We appreciate your positive feedback! We are so happy you found what you wanted easily and at a price that seemed reasonable to you.
You’re so respectful with us 🥰
2 March 2026
Reply from ProCook - Arndale
We appreciate you letting us know that you feel respected; it means a lot to our team, and we value your feedback.
Arndale ProCook
Staff were friendly and helpful. Store layout was nice with good presentation and clear pricing. Great experience all around.
25 February 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and liked our store's presentation.
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our products and staff.
Excellent sales person
21 February 2026
Reply from ProCook - Arndale
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Arndale
We appreciate your positive feedback! We are so happy you found our staff helpful and our products good quality at reasonable prices.
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