Friendly staff. Happy to help out as I picked up the wrong pan so did a stress free exchange. I brought the stainless steel frying pan and honestly wouldn't buy any other frying pan. No need to keep c... See more
Company replied
Location
Switch locationBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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See what reviewers are saying
We went to get all the stuff we needed to fill a kitchen as we've just bought our first house. I just wanted to shout out Erykah from the Bluewater store as they were so helpful and made sure we got e... See more
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... See more
Company replied
just visited Procook Bluewater and bought new range of cooking pot, pans etc as changing over to induction hob .Your assistance was extremly helpful , knowledgable... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, United Kingdom
4.8
Excellent
1k reviews
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ProCook always have quality products…
ProCook always have quality products that will last a long time.
14 September 2026
As always, the staff and service were impeccable. Well done .
As always , the service and staff
30 August 2026
May use AI-assist with repliesRead more
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the saleslady talked with me and offer…
the saleslady talked with me and offer the items that 3for £10 and i bought them and it is very useful for me for cooking.thanks for her to remind me on a sales.
10 September 2026
Reply from ProCook - Bluewater
We are so pleased to hear that our team member was able to point out our special offer and that your new items have been so useful for your cooking. Thank you for taking the time to share your positive experience with us!
As usual shop fully stocked and staff…
As usual shop fully stocked and staff very helpful
11 September 2026
Your assistant was extremely helpful
Your assistant was extremely helpful. I will definitely be back to shop at Procook Bluewater
10 September 2026
Very happy with our ProCook pans
Very happy with our ProCook pans. The member of staff that served me was so knowledgeable and helpful. She took time to explain each product, but I didn’t feel pressured to buy. Impressed with the quality, and happy that I bought them.
3 September 2026
I was looking for a perfect jar to fit…
I was looking for a perfect jar to fit my coffee pods in and as I was walking through Bluewater. The perfect one was in the window display, walked in and brought it straight away. The guy that served me was very friendly and welcoming. He wrapped my jar perfectly and it got home safely and I’m so happy with my purchase
5 September 2026
Good service and knowledge of products
30 August 2026
Love product
30 August 2026
The staff were friendly and very…
The staff were friendly and very helpful, the service was great as well as the item I bought.
2 September 2026
I love the pro cook frother and I love…
I love the pro cook frother and I love the service you get both in store and via customer service…. I would highly recommend this company……
2 September 2026
Unprompted review
AVOID THIS SCAM COMPANY!!! RUDE STAFF! BAD PRODUCTS
I bought some expensive knifes for a present. One of the knives was tried. The quality was very poor. It got tiny chips and dents from just 1 careful use. I was asked to return the knives. A very unpleasant and obnoxious so called manager at the Bluewater store has refused to accept the return. She was extremally rude. Did not want to hear me. Was constantly talking over me and called my behaviour threatening just because I would not stop talking when she was trying to shut me up by talking non stop over me. I have never experienced such rude service! It was appalling! I was shaken from this experience and will never come back to this shop and will make sure I tell EVERYONE I KNOW about this.
Oh and the reason she did not accept the return of the brand new knives - they had finger marks on them. Really.
The shop supposedly offers 25 years of warranty on these knifes. Which is an absolute lie. They chip and bent after 1 use and the company takes no responsibility for it and when you want to return their substandard products they come up with a ridiculous excuse and set off their rude staff on you!
I will through these knives away now. But I will make sure to leave plenty of reviews everywhere I can.
AVOID THIS SCAM COMPANY!!!
22 August 2026
Reply from ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Happy Shopper
Very well presented goods and friendly, helpful staff….don’t usually get this in a shopping centre.
29 August 2026
Satisfied
As you walk into the store you get a cheery hello from the staff. They are helpful. I bought 2 fringes pans and a couple of other bits and got 20% off which made a good difference. The pans so far are really good
29 August 2026
A nice laid out shop enjoyed walking…
A nice laid out shop enjoyed walking around found something I liked
19 August 2026
good shopping experience at ProCook
The shop assistant is very helpful and the price of the goods is reasonable.
15 August 2026
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