Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... See more
Location
Switch locationBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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See what reviewers are saying
We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... See more
Company replied
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... See more
Company replied
We visited the Bluewater store on monday and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge wa... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, United Kingdom
4.8
Excellent
1k reviews
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5 star Experience
Very professional and friendly service. Love the product and would recommend. In fact, I returned to store to buy the exact same product for my daughter as she liked it so much.
25 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very nice shop plenty to choose from…
Very nice shop plenty to choose from very satisfied
19 June 2026
Reply from ProCook - Bluewater
We're glad you enjoyed our shop and selection!
The assistant who served me and the…
The assistant who served me and the other staff were so pleasant and helpful.
17 June 2026
Reply from ProCook - Bluewater
We're so glad our staff was pleasant and helpful! Thank you for sharing your positive experience.
Fantastic products & great staff
Fantastic products, very helpful and knowledgeable staff.
17 June 2026
Reply from ProCook - Bluewater
We appreciate your positive feedback. We are glad you enjoyed our service.
Successful visit
I visited ProCook in Bluewater and I bought a set of knives and they had what I needed. The cashier was very helpful too and polite. Definitely use you again
12 June 2026
A really lovely girl helped me find the…
A really lovely girl helped me find the right kitchen scissors and even gave me advise depending on my used for them. Really nice!!
15 June 2026
Reply from ProCook - Bluewater
We're so glad our team helped you find the perfect kitchen and offered helpful advice. Thank you for your kind words!
Reply from ProCook - Bluewater
We're glad our assistant was helpful and knowledgeable. We appreciate your feedback!
Sales person very helpful and had good…
Sales person very helpful and had good knowledge of the product
6 June 2026
Sharon served us in Bluewater and she…
Sharon served us in Bluewater and she was so helpful, full of knowledge and such a lovely lady.
9 June 2026
We visited the Bluewater store on…
We visited the Bluewater store on monday
and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge was exceptional,
no hard sell just honest advice.
We would highly recommend this store and seeking out Sharon.
8 June 2026
Helpful staff willing to check items in…
Helpful staff willing to check items in case of damage etc
3 June 2026
My husband and I came into ProCook for…
My husband and I came into ProCook for a specific item. Sharon was there to understand and assist us.
She showed us several products and wow did she have incredible product knowledge. Explaining, demonstrating and not only how to use the products best, but also how to care for them to get the best out of them. She was honest and able to answer all of our questions.
We left over the moon with our 5 items purchased.
This was for sure the most memorable customer service experience we have had in a long time. A huge Thankyou to Sharon, she is a asset to ProCook Bluewater. We will for sure be back for future products :)
7 June 2026
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