The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... See more
Company replied
Location
Switch locationUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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See what reviewers are saying
Being a regular visitor to Morganstown garden centre I always pop into ProCook and usually pick something up, you know it's going to be good quality and the advice I've been given in the past has alwa... See more
Company replied
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... See more
Company replied
Well laid out store It was easy to find the new crockery we had seen on the website A very helpful member of staff helped us buy what we wanted and we were able to pay with the cash we had raised... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom
4.9
Excellent
471 reviews
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Reply from ProCook - Cardiff
We're so glad to hear you found our staff lovely, friendly, helpful, and informative! We appreciate your positive feedback.
Good experience The staff were really happy and…
The staff were really happy and helpful.
Felt relaxed browsing too.
Lovely shop
26 May 2025
Reply from ProCook - Cardiff
We're so happy to hear you felt relaxed browsing and that our staff were helpful! We're glad you enjoyed our shop. Thanks for your review!
Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I bought knives
I bought knives . I was given a chopping board and potatoe to test them and offered advice on both how to sharpen and take care of them by the assistant good quality lovely knives
26 May 2025
Reply from ProCook - Cardiff
We're glad you enjoyed testing the knives and found the advice helpful. We appreciate your positive feedback on the quality of our knives.
Great VFM
Guided by the assistant to purchased the deal of three knifes for £9. Knives seems ideal for everyday use in the kitchen. All three come with a protective sheath on the blade to prevent accidental injury when selecting from drawer.
Great value for money.
23 May 2025
Reply from ProCook - Cardiff
We're happy to hear that you find the knives ideal for everyday kitchen use and appreciate the protective sheaths. We're glad you found them to be great value for money. Thanks for your positive feedback!
Excellent service
Personal, friendly advice and service from knowledgeable staff. A thank you to Carl Smith for finding exactly what we needed and his professional approach
22 May 2025
Reply from ProCook - Cardiff
We appreciate your kind review! We're delighted to hear that you received personal, friendly advice and service from our knowledgeable staff. We are glad that we could find exactly what you needed with a professional approach. Thank you for your positive feedback.
Reply from ProCook - Cardiff
We appreciate your feedback! We're happy to hear our staff is helpful and informative.
Really great shopping experience
Really great shopping experience. I was mulling over whether to get some new baking tins and the member of staff came over to help. She let me talk it through, without pushing me into my decision, which I appreciated. I was also delighted to learn that there was money off them.
20 May 2025
Reply from ProCook - Cardiff
We're happy to hear that you had a great shopping experience! It's wonderful that the member of staff was helpful and supportive during your decision-making process. We appreciate your kind words and hope you enjoy your new baking tins.
Excellent customer service
Excellent customer service. I had a fault with a salt mill and ProCook replaced it quickly and efficiently! Really impressed!
18 May 2025
Unprompted review
Reply from ProCook - Cardiff
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 or email us at care@procook.co.uk we will help you resolve your issue.
Excellent service no fuss.
7 May 2025
Reply from ProCook - Cardiff
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our team met your expectations.
Reply from ProCook - Cardiff
Thank you for your kind review! We're so glad to hear you enjoyed our products and found our staff helpful. We strive to provide excellent customer service and high-quality items.
Excellent service …
The guy in the store was very helpful and polite showed me everything in the range I was looking for.
8 May 2025
Reply from ProCook - Cardiff
We appreciate your kind words! It's wonderful to hear that you had a positive experience with our team. We strive to provide excellent customer service and we're glad our associate was able to assist you in finding the perfect product.
Misleading Sign
I believe the signs in your shop were quite misleading and a young girl assistant was not very helpful.
Seemed unable to resolve my query or have any idea how to pass on my complaint.
5 May 2025
Reply from ProCook - Cardiff
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Shopping for chef’s knives
Shop is well laid out with lots of choices within the product range. I explained to the staff member what I wanted and he was very helpful and knowledgeable about the products I wanted explaining to me about each set and giving me a chance to test them test each type
30 April 2025
Reply from ProCook - Cardiff
We appreciate your kind words! It's wonderful to hear that you found our shop well-laid out and that you had a positive experience with our staff. We strive to create a welcoming and helpful environment where customers can find what they need and receive knowledgeable advice. We're glad that you found our staff member helpful and that you were able to test the products before making your purchase.
The staff were lovely & very helpful
2 May 2025
Reply from ProCook - Cardiff
Thank you for your kind words! We're so happy to hear that you found our staff lovely and helpful. We strive to provide excellent customer service and appreciate your feedback.
Great prices great quality and the…
Great prices great quality and the assistant was extremely helpful and friendly
29 April 2025
Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you enjoyed our prices, quality, and the friendly service you received. We strive to provide a positive experience for all our customers, and we appreciate you taking the time to share your feedback.
Reply from ProCook - Cardiff
Thank you for your kind words! We're delighted to hear you found the item readily available and that you enjoyed our customer service. Your feedback is truly appreciated and it's wonderful to know we met your expectations.
Reply from ProCook - Cardiff
Thank you for your kind review! We're thrilled to hear you enjoyed our service, advice, and products. We strive to provide excellent customer experiences and are always happy to help.
Staff were helpful
Staff were helpful. All items were good except the silicone whisk. The silicone had come apart. I didn't notice when I bought it. I could have purchased one locally much cheaper
21 April 2025
Reply from ProCook - Cardiff
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 or email us at care@procook.co.uk we will help you resolve your issue.
Reply from ProCook - Cardiff
Thank you for your kind review! We're thrilled to hear you're happy with the quality of our product and would recommend it to others. Your feedback is truly appreciated.
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