The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... See more
Company replied
Location
Switch locationUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Being a regular visitor to Morganstown garden centre I always pop into ProCook and usually pick something up, you know it's going to be good quality and the advice I've been given in the past has alwa... See more
Company replied
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... See more
Company replied
Lovely shop good service, couldn’t see item I needed asked, and it was found by helpful staff member and bought. Happy with shopping there.
Company details
- #24 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom
4.9
Excellent
470 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff but didn't hover or rush.
8 August 2025
Reply from ProCook - Cardiff
We're glad you appreciated our staff's helpfulness and attentiveness without being overbearing. Thank you for your feedback.
Bought a fantastic knife set
Bought a fantastic knife set , after having well informed advice from a cheerful and helpful sales assistant.
29 July 2025
Reply from ProCook - Cardiff
We're happy to hear that you are delighted with your new knife set. It's great to know our sales assistant was so helpful and cheerful! Thanks for your positive feedback.
Reply from ProCook - Cardiff
We appreciate your positive feedback! We are so happy to hear our staff was lovely, helpful, friendly, and helped you find your items.
Spatulas
Young lady pointed me in the right direction for what I was looking for and let me know about the offers available.
19 July 2025
Reply from ProCook - Cardiff
We're happy to hear that the team member was able to assist you and provide information on our offers. Thank you for your positive feedback; we appreciate it!
Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff service
Friendly, attentive and knowledgeable member of staff.
Gave suitable advice and assistance in relation to our purchase.
9 July 2025
Reply from ProCook - Cardiff
We're so glad to hear that our staff were friendly, attentive, and knowledgeable! We appreciate you taking the time to leave us your positive feedback regarding the advice and assistance you received.
Reply from ProCook - Cardiff
We appreciate your positive feedback. We're so glad you enjoyed our shop, products, and service. Thanks for letting us know!
I was so pleased to find a milk frother…
I was so pleased to find a milk frother in store which was out of stock online. The man serving me was very helpful and had good product knowledge
9 July 2025
Reply from ProCook - Cardiff
We're happy to hear that you found the milk frother you were looking for in our store! We're also glad the staff member was helpful and knowledgeable. Thanks for your review!
Reply from ProCook - Cardiff
We appreciate your positive feedback! We're so glad you were satisfied with our great quality products at a competitive price.
I reca Mandolin’ from…
I recently purchased a ‘Mandolin’ from the pro cook shop.
The assistant clearly wasn’t aware of what this was, and directed me to a very different item.
If I hadn’t checked online and knew that they stocked this item I could have just left the shop. I eventually found what I was looking for.
When I got the item home, part of it was missing and I was unable to use it that evening as planned.
I had to drive back to the shop the next morning to returned the item.
There were three staff in the shop and all stood at the till point when I walked into the shop.
None of them seemed overly concerned that I had been inconvenienced in this way and was unable to use the item the previous evening.
I was as given a replace which I checked at the till point and left.
30 June 2025
Reply from ProCook - Cardiff
We appreciate you taking the time to share your experience. We're sorry to hear about the trouble you had locating the mandolin and that it was incomplete. We regret the inconvenience caused by the return trip and that our team's response didn't meet your expectations. We'll address your feedback to improve our service and product handling.
Really helpful staff and a lovely place…
Really helpful staff and a lovely place to shop
25 June 2025
Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Cardiff
We appreciate your positive feedback. We are so happy to hear that you received really helpful and friendly service from our team.
Great service and quality items
23 June 2025
Reply from ProCook - Cardiff
We appreciate your positive feedback. We're so glad you enjoyed our great service and quality items!
the sales assistants were very helpful
22 June 2025
Reply from ProCook - Cardiff
We appreciate you taking the time to share your experience! We are so glad to hear that our sales assistants were helpful to you.
Steak knife’s with bread knife
Steaks knives look and are great on the table. Need to remember not to put these in the dish washer though, the bead knife slices though bread with ease also cuts up meet in this case beef with little effort- in summary very pleased with the purchase
10 June 2025
Reply from ProCook - Cardiff
We're happy to hear that you are pleased with the steak knives' appearance and performance! Thank you for noting that they require hand washing and that the bread knife works well. We appreciate your feedback.
Reply from ProCook - Cardiff
We appreciate you sharing that our staff was helpful and that you had a lovely experience! We are so glad to hear it.
Well presented store able to browse and…
Well presented store able to browse and good customer service
31 May 2025
Reply from ProCook - Cardiff
We appreciate your feedback! We're glad you found our store well-presented, easy to browse and that you received good customer service.
Great shop
Excellent shop, well stocked with some great deals. The staff were really efficient,friendly and very helpful.
26 May 2025
Reply from ProCook - Cardiff
We're delighted you enjoyed our well-stocked shop and found great deals. We're also pleased our efficient and friendly staff were so helpful. Thanks for your review!
Reply from ProCook - Cardiff
We're so glad to hear you found our staff lovely, friendly, helpful, and informative! We appreciate your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.