I went looking for a thin sharp fish filleting knife, and was not disappointed, but what made the purchase more special as the lovely Assistant who was so thorough in her help to find the right knife... See more
Location
Switch locationUnit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR Castleford, GB
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See what reviewers are saying
We were looking for a pan set that would be light for me as I struggle to lift the ones we have. The lady in junction 32 branch was very knowledgeable and helped us to choose by her recommendation and... See more
Mark who served us both was so friendly, helpful and informative about the products. We came away with what we needed and more. Will go back again at some point - junction 32, Castleford
ProCook has lots of interesting things. I wanted a birthday present. The salesperson and I had a brief and pleasant chat. I picked what I liked but wasn't sure about whether it was suitable. No pr... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR, Castleford, United Kingdom
4.8
Excellent
820 reviews
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The staff didn’t even acknowledge me…
The staff didn’t even acknowledge me when I walked into the shop.
2 April 2026
Reply from ProCook - Castleford
We regret that you were not acknowledged. We will address this with our team. Thanks.
Terrible customer service in j32 store…
Terrible customer service in j32 store - wanted a completely stainless steel pan. Packaging misleading and bought one with a coating by mistake. Tried to return 3 days later with receipt and swap to be belittled by sales assistant totally talked down to. No pans at all plain stainless and 24cm in stock, not offered any refund, could take bigger but too big. Then explained to me coating like I was two years old. I kept pan but will never return or buy from them again. Now stuck with pan type I didn't want with a coating I didn't want. Was told good luck with cooking omeletes in a stainless steel pan without coating which is just false! Horrendous service.
2 April 2026
Unprompted review
Reply from ProCook - Castleford
Thank you for your review. We’ve sent you a request for further information such as your order number. Once we have this, a member of our team will be in touch.
Great choices and good quality at a reasonable price
Can't say service was that good from all staff one was really helful and welcoming. The others couldn't be bothered and didn't respond when you smiled etc.
There was loads of choices in everything especially the pans I needed. Loved the 30% discount which meant I could buy more.
29 March 2026
Reply from ProCook - Castleford
We're glad you enjoyed your experience with our friendly staff and the glass dish. Thank you for your positive feedback; we appreciate it.
Happy customer
Very helpful and knowledgeable young lady in your store. We chose on her recommendations and are delighted with our pans.
28 March 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that the staff member was helpful and that you are delighted with our pans.
Lovely polite assistant got the carving…
Lovely polite assistant got the carving set out from the display cabinet.
22 March 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy our assistant was polite and helpful to you.
Repeat purchase
Repeat purchase
Bought more of the same items purchased recently as they are so goos
22 March 2026
Reply from ProCook - Castleford
We're happy to hear that you are enjoying the items! Thank you for purchasing them again; we appreciate your continued support and positive feedback.
Reply from ProCook - Castleford
We're glad you found our store's layout helpful, and we appreciate the kind words about our team member's courtesy. Thanks!
Reply from ProCook - Castleford
We appreciate you sharing your positive experience with our great prices and friendly, professional service; it means a lot to our team.
Well trained staff
I asked several questions and the young man was very knowledgeable and helpful about the items I wanted to purchase. I shall be visiting the shop again.
24 March 2026
Reply from ProCook - Castleford
We're happy to hear that the young man was knowledgeable and helpful with your purchase. We appreciate your feedback and look forward to your next visit to our shop!
Friendly staff and well stocked store.
20 March 2026
Reply from ProCook - Castleford
We appreciate your positive feedback; we are so happy our store was well-stocked and that our staff was friendly!
Utensils
Made good use of their special offer items especially as they were what I was looking for. Good service .
22 March 2026
Reply from ProCook - Castleford
We appreciate you sharing your experience! We're so happy to hear that you made good use of our special offers and received good service.
The sales team were fantastic 👏
The sales team were fantastic 👏. They knew the product i was purchasing and spoke in great detail how it worked and how much better it was than inferior similar products.
17 March 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our sales team were so knowledgeable and helpful with your purchase.
Great customer support and amazing pans
14 March 2026
Very helpful and advising on the…
Very helpful and advising on the appropriate items purchased, also the assistance needed to process our returns
16 March 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our assistance helpful with your purchase and returns.
Great help from staff fantastic…
Great help from staff fantastic selection of products really liked the experience.
9 March 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our fantastic selection and helpful staff.
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