I went looking for a thin sharp fish filleting knife, and was not disappointed, but what made the purchase more special as the lovely Assistant who was so thorough in her help to find the right knife... See more
Location
Switch locationUnit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR Castleford, GB
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See what reviewers are saying
We were looking for a pan set that would be light for me as I struggle to lift the ones we have. The lady in junction 32 branch was very knowledgeable and helped us to choose by her recommendation and... See more
Mark who served us both was so friendly, helpful and informative about the products. We came away with what we needed and more. Will go back again at some point - junction 32, Castleford
ProCook has lots of interesting things. I wanted a birthday present. The salesperson and I had a brief and pleasant chat. I picked what I liked but wasn't sure about whether it was suitable. No pr... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR, Castleford, United Kingdom
4.8
Excellent
820 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and friendly.
1 February 2026
Reply from ProCook - Castleford
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Assistant very knowledgeable & helpful
27 January 2026
Reply from ProCook - Castleford
We appreciate you letting us know our assistant was knowledgeable and helpful. It means a lot to our team!
Purchased a couple of items had a bag…
Purchased a couple of items had a bag with me however had to ask for the items to be wrapped in a sheet of paper!
This was more to protect my other shopping but wasn’t even offered.
25 January 2026
Reply from ProCook - Castleford
We appreciate your feedback and are sorry that wrapping wasn't offered automatically to protect your purchases. We'll address this to improve our service. Thank you.
Quick efficient service
19 January 2026
Great
Great products, shop, company and friendly customer focused staff at Glassghoughton, thank you
24 January 2026
Reply from ProCook - Castleford
We appreciate you taking the time to share your thoughts! We are so happy to hear that you love our great products, shop, company and friendly staff.
The team member was great
The team member was great! The young lady had lots of patience when we were choosing our new dinner set, and made sure we got the correct colours on each item as there was colour differences due to the design. We were made to feel special and nothing was too much trouble.
19 January 2026
Reply from ProCook - Castleford
We're happy to hear that the team member was so helpful and patient while you chose your dinner set. We appreciate that she ensured you got the correct colours and made you feel special.
Great staff
11 January 2026
Substantial strength with these…
Substantial strength with these saucepans - good solid handles - confidence when handling 👌
16 January 2026
Very friendly knowable staff
Very friendly knowable staff, we left large bag there while we did rest of shopping
15 January 2026
The staff were extremely helpful
The staff were extremely helpful, not upselling but advising us on what we need and also helping us with the choices.
Very knowledgeable
19 January 2026
Great service very professional and…
Great service very professional and friendly and went over and above. Great products that are good vfm
18 January 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our professional and friendly service and products.
The staff were friendly and helpful…
The staff were friendly and helpful without being pushy. The shop was clean and well set out. The products all looked top quality.
13 January 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were friendly and helpful and that you liked our shop.
Great little shop & approachable staff with smiles, great to see tbh
Me & my wife asked about a few items & the staff were fantastic
12 January 2026
Well laid out shop with some good…
Well laid out shop with some good quality stock I was able to get what I wanted The staff were friendly and helpful Thank you
15 January 2026
Reply from ProCook - Castleford
We're so glad you found our shop well laid out with good quality stock and that you were able to get what you wanted. We appreciate your kind words about our friendly, helpful staff.
Damian was very helpful at Castleford…
Damian was very helpful at Castleford store 👍.. pan good look quality.
14 January 2026
Reply from ProCook - Castleford
We're happy to hear that you found the help at our Castleford store beneficial and are pleased with the pan's quality. Thanks for your feedback.
They replaced my item as per guarantee…
They replaced my item as per guarantee with no problem
10 January 2026
Reply from ProCook - Castleford
We're happy to hear that the replacement process under the guarantee went smoothly for you. Thank you for your positive feedback!
Reply from ProCook - Castleford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Castleford
We appreciate you sharing your feedback and are so glad that you had a good experience with our efficient customer service.
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