The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... See more
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... See more
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... See more
The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1k reviews
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Staff very helpful and knowledgeable
Staff very helpful and knowledgeable. No pressure selling. Great shopping experience.
13 June 2026
Everything you could want and more.
A excellent collection of high quality products. Very helpful staff.
6 June 2026
Very friendly and polite staff helpful…
Very friendly and polite staff helpful with all questions.
8 June 2026
Bought these knives for my Son very…
Bought these knives for my Son very helpful staff made sure no customers were kept waiting very pleasant experience and Son is absolutely thrilled
8 June 2026
Happy wife, Happy life
I went in to buy cook's knife set for my wife's birthday. Whilst initially we were left alone to peruse I eventually required assistance. The assistant stopped what she was doing and carefully explained the various differences in the available knifes. Having chosen I was allowed to test the balance etc. Overall a great and successful shop, having got what I desired and also greater understanding of the product.
4 June 2026
Visited the store at Cheshire Oaks and…
Visited the store at Cheshire Oaks and found the exact item I was looking for at a great price.The staff member was very helpful and passed great advise. Pro Cook even gave me some discount as I have a Blue Light card. Excellent service!
6 June 2026
Lovely staff
Lovely staff, welcoming and good quality and good priced items at Cheshire oaks. Would recommend
5 June 2026
Always a treat to visit Pro Cook…
Always a treat to visit a Pro Cook shop, especially at Cheshire Oaks. The staff are very helpful and knowledgeable about the fabulous variety of products. Have never left the shop empty handed!! Highly recommend - well worth a visit.
5 June 2026
Saucepan set
Able to buy individual saucepans or a mix to make up a set. Very helpful member of staff advised me of my options and the price savings to be made.
2 June 2026
Great product and helpful staff
Really helpful staff in the shop when making our selection and free home delivery was a bonus. We selected the stainless steel professional set and are very pleased with them - great to use and easy to clean.
24 May 2026
Extremely helpful staff who assisted in…
Extremely helpful staff who assisted in making the appropriate choice for our needs. Product is superb and hopefully has excellent longevity. Certainlylooks and feels lovely to use.
28 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Our procook customer assistant was so…
Our procook customer assistant was so friendly, knowledgeable and helpful. He was really engaging and very friendly, and answered every question we had.
27 May 2026
Reply from ProCook - Cheshire
We're so pleased to hear our team member was friendly, knowledgeable, and helpful, answering all your questions. Thank you for your wonderful feedback!
Excellent service
Excellent service, friendly and professional and the goods are perfect for our new cooker range, thank you...
30 May 2026
Reply from ProCook - Cheshire
We're so glad you received excellent service and found our goods perfect for your new cooker range. Thank you!
The staff in store were brilliant,very…
The staff in store were brilliant,very helpful and friendly
29 May 2026
Reply from ProCook - Cheshire
We're so happy our staff was brilliant, helpful, and friendly. We appreciate your feedback!
One of my favourite shops
Always buy same knives which I find excellent. Staff always friendly and helpful
28 May 2026
Reply from ProCook - Cheshire
We're so glad you find our knives excellent and our staff friendly and helpful! Thank you for your kind words.
The store is always beautifully laid…
The store is always beautifully laid out and the staff so friendly and helpful. As always, I am thrilled with my purchases.
26 May 2026
Reply from ProCook - Cheshire
We're so glad you appreciate our store's layout and found our staff friendly and helpful! We are happy you are thrilled with your purchases.
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