Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... See more
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... See more
The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experie... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1k reviews
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Reply from ProCook - Cheshire
We really appreciate your kind review.
Excellent service and good quality products.
We bought a lovely 24 piece crockery set from Pro cook Cheshire oaks. The staff were lovely and helped get everything together for us. There was an extra saving over the bank holiday and so we feel like we were treated to a real bargain considering the quality of the products here. Thanks very much.
22 May 2026
Reply from ProCook - Cheshire
We're so pleased to hear you found a lovely crockery set at our Cheshire Oaks store! It's wonderful that our team was helpful and that you feel you received a great bargain. We appreciate your kind words.
Reply from ProCook - Cheshire
We appreciate your kind words.
Great service
Great service. Was very happy with the fact that I could test knives out on vegetables before purchasing them.
16 May 2026
Reply from ProCook - Cheshire
We're so happy you had a great service experience! We're glad you appreciated testing knives on vegetables before purchasing.
I recently changed to an induction hob…
I recently changed to an induction hob and needed new pans. Libby came to assist me as soon as I walked into the shop. She answered all my queries in a friendly manner, offered advice on the different Procook range of pans, and how they should be used. I bought a professional stainless steel frying pan with confidence and have been very pleased with it so far. I will be returning to buy more in the near future.
14 May 2026
Reply from ProCook - Cheshire
We're happy to hear our team member assisted you so well with your new induction hob needs. It's great that you're pleased with your frying pan and plan to return for more!
Excellent display of all the pro cook wear…
Lovely display of all the pro cook wear and a very helpful member of staff.
We fully recommend this shop and will definitely buy more items in the future.
13 May 2026
Reply from ProCook - Cheshire
We're so happy to hear you enjoyed our display and found our staff helpful. We look forward to your next visit!
Reply from ProCook - Cheshire
We're so glad you found our product, service, and staff great and efficient!
Really good quality pan insert for…
Really good quality pan insert for poaching eggs. The surface and coating of the small dish inserts means that only the smallest amount of spray oil is required to ensure that the eggs don't stick. The product is easy to clean and store and I would definitely recommend this product
7 May 2026
Reply from ProCook - Cheshire
We're happy to hear that you find the pan insert to be of good quality for poaching eggs. It's great to know the coating works well and that it's easy to clean and store. Thank you for recommending it!
Reply from ProCook - Cheshire
We appreciate you letting us know that you enjoyed our great products and excellent personal service!
Great customer service
Great customer service. Answered all our questions we had about the products we were buying.
6 May 2026
Reply from ProCook - Cheshire
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received great customer service and answers.
The shop assistant was very…
The shop assistant was very knowledgeable and couldn't do more to help.
3 May 2026
Reply from ProCook - Cheshire
We're so glad our assistant was knowledgeable and helpful. Thank you for your kind words!
Reply from ProCook - Cheshire
We appreciate your positive feedback on our fabulous product. We are glad you are so happy!
Rang beforehand to confirm stock…
Rang beforehand to confirm stock available. Friendly helpful staff on phone and in store.
8 May 2026
Reply from ProCook - Cheshire
We're so glad our team provided helpful service both on the phone and in-store. Thank you for your kind words!
Reply from ProCook - Cheshire
We're delighted you found our knives a bargain and our staff friendly.
Helpful and attentive staff
Helpful and attentive staff, seemed knowledgeable too.
Product purchased seems good so far
1 May 2026
Reply from ProCook - Cheshire
We're so glad our staff was helpful and knowledgeable. We appreciate your kind words about your purchase!
Pro Cook Cheshire Oaks and Libby
Visited Pro cook on Tuesday and was helped by a wonderful representative called Libby.
We purchased, pan set, professional knife set & other kitchen utensils.
Libby took the time to demonstrate all the different knife set, so we could make an informed decision on what suited us best. The same with the pans and other purchases.
Libby was incredibly knowledgeable of all Pro cook products, there was no hard sell and she ensured everything we chose was our decision after she explained all pro's and Con's.
Libby is an absolute asset to Pro Cook. She provided an excellent customer experience, she is patient and it's clear she is passionate about what she does. Can't thank her enough and ass such will be recommending Pro Cook and to seek Libby to all my fruends and family.
5 May 2026
Reply from ProCook - Cheshire
We are so pleased to hear about your positive experience with us. It is wonderful to know that our team provided such excellent service, helping you make informed decisions about your purchases. We truly appreciate your kind words and recommendations.
Visited Cheshire Oaks shop
Visited Cheshire Oaks shop. Staff were really professional. Very pleased with my new frying pan
5 May 2026
Reply from ProCook - Cheshire
We're happy to hear you had a great experience at our shop and are pleased with your new frying pan!
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