ProCook - Cheshire Reviews 

1,260
TrustScore 5 out of 5

4.8

Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... See more

Rated 5 out of 5 stars

The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... See more

Rated 5 out of 5 stars

The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.

Rated 5 out of 5 stars

Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experie... See more


Company details

  1. #26 of 136 best companies in Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,260)

26,330 reviews in the last 12 months

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Rated 5 out of 5 stars

granite pans- are FANTASTIC!!

I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the bullet and made the purchase. Everyone that's used them so far in the home has commented on them, "they're really good", "they heat up really quickly compared to the old ones" and my favourite "these pans are ace Mum! I didnt even need oil to fry that egg!"
100% the best pan purchase EVER- so would definitely recommend. 👌🏻👍🏻

28 April 2026
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Reply from ProCook - Cheshire

We are so pleased to hear about your wonderful experience with our granite pans and the excellent service you received. It's fantastic that our team member was so helpful and that your new pans are exceeding expectations, especially with the quick heating and non-stick qualities. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Great service from the ladies in store

Great service from the ladies in store. Advice was good and we got the perfect product.

4 May 2026
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Reply from ProCook - Cheshire

We're so glad our team provided great service and helpful advice, leading you to the perfect product! Thank you for your kind words.

Rated 5 out of 5 stars

Will definitely return

Excellent customer service & a lovely shopping experience. The shop was extremely well laid out & the staff were very helpful in helping us find what we needed.

2 May 2026
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Reply from ProCook - Cheshire

We're so pleased you had an excellent shopping experience and found our shop well-laid out. We appreciate your kind words about our helpful staff!

Rated 5 out of 5 stars

Helpful but not pushy

I could not see what I was looking for, a member of staff asked if required assistance and was quick to show me where it was and explain features of each option. She stood back, allowing me space to consider for myself. Helpful but not pushy.

22 April 2026
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Reply from ProCook - Cheshire

We're happy to hear that a member of our staff quickly assisted you and explained the options clearly. We appreciate your feedback on the balance of helpfulness and space we provided. Thank you!

Rated 5 out of 5 stars
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Reply from ProCook - Cheshire

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

Rated 5 out of 5 stars

The salesman understood what I needed…

The salesman understood what I needed and advised which pans met my needs.

23 April 2026
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Reply from ProCook - Cheshire

We're happy to hear that the salesperson met your needs and provided helpful advice. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Really helpful colleague in store…

Really helpful colleague in store knowledgeable and shared info I wasn’t aware of

20 April 2026
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Reply from ProCook - Cheshire

We're happy to hear that our colleague was so helpful and knowledgeable! We appreciate you sharing your positive experience with us. Thanks!

Rated 5 out of 5 stars

As we have come to expect from ProCook

As we have come to expect from ProCook. The pan was very well made and we have no doubt that it will last forever.
The sales lady was both helpful and knowledgably and the product was competitively priced.

24 April 2026
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Reply from ProCook - Cheshire

We're happy to hear you find our pans well-made and durable. It's great to know our sales staff was helpful and knowledgeable, and that our product was competitively priced.

Rated 5 out of 5 stars

Great saucepan

Great saucepan, just what I needed. Non stick is great, weight not too heavy but solid. Doesn't convex which my others used to do and really effected cooking. Very happy with it!

18 April 2026
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Reply from ProCook - Cheshire

We're happy to hear that the saucepan meets your needs! It's great the non-stick surface and weight are ideal, and that it cooks evenly. Thanks for your positive feedback!

Rated 3 out of 5 stars

I bought a magnetic knife block which…

I bought a magnetic knife block which was damaged on 2 of the corners and a knife set the knifes are brilliant just disappointed about the damage on the knife block as is is black and the damage has made it white

18 April 2026
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Reply from ProCook - Cheshire

We appreciate your feedback. We're sorry to hear the knife block arrived damaged. We'll look into this issue to ensure our products arrive in perfect condition. We're glad you like the knives!

Rated 3 out of 5 stars

False advertising

False advertising, goods signposted as on offer 3 items for ten pounds but at the till charged full price.

16 April 2026
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Reply from ProCook - Cheshire

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

Rated 1 out of 5 stars

I was told the knife holder I bought…

I was told the knife holder I bought works with any knives. It doesn’t. We were not local from where we bought it from so need to travel someone to return it.

8 April 2026
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Reply from ProCook - Cheshire

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

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