A really well laid out shop with just about everything you need for a kitchen. Some high end products but also high quality products at reasonable prices. The staff are very knowledgeable and helpful... See more
Location
Switch locationUnit 21 The Valley at Evesham, Twyford, WR11 4TP Evesham, GB
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See what reviewers are saying
The staff are particularly helpful and extremely knowledgeable on the products and always go out of their way to assist and to help if an issue. I amnterrible with names but I think nit was Sarah at t... See more
We were greeted by staff as soon as we entered the store. Both were friendly and helpful, but not in the least pushy. Although we didn’t buy what we went for, we bought other things and came away wit... See more
Love my stainless steel roasting rack, I had to change it for a smaller size but that wasn't a problem, I have always found the staff to be friendly, helpful & kind at The Valley Shopping Centre Evesh... See more
Company replied
Company details
- #26 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 21 The Valley at Evesham, Twyford, WR11 4TP, Evesham, United Kingdom
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Always good service & always good…
Always good service & always good quality products
21 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Pro cook knives purchase
The assistant was very helpful and showed us a variety of knives so we could determine which was most suitable for our needs.
1 February 2026
Reply from ProCook - Evesham
We appreciate you sharing your experience. We're so glad the assistant was helpful and showed you a variety of knives to determine what was suitable.
Customer service and product knowledge…
Customer service and product knowledge best by none.
30 January 2026
Reply from ProCook - Evesham
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words and value your feedback.
Excellent
Informed, helpful, friendly staff helped me to find exactly what I wanted quickly and efficiently. Excellent service and great quality products.
30 January 2026
Reply from ProCook - Evesham
We're so happy to hear that our informed, helpful, and friendly staff helped you find exactly what you wanted quickly and efficiently! We appreciate your feedback.
Reply from ProCook - Evesham
We appreciate you letting us know our staff was helpful with the utensils you needed! We are so happy to hear it.
The shop was well laid out with plenty…
The shop was well laid out with plenty of choice and all on display. The quality of the items was excellent with a wide variety of items. Almost everything you would need in one shop, and a few you wouldn't have thought of.
23 January 2026
Reply from ProCook - Evesham
We're delighted you found our shop well-organized with a great selection. It's wonderful to know you appreciated the quality and variety of our items. We appreciate your feedback!
I visit the Evesham store regularly…
I visit the Evesham store regularly always have excellent customer service and lively chat. The whole team there are excellent and knowledgeable on there products
30 January 2026
Reply from ProCook - Evesham
We're so happy to hear you consistently receive excellent customer service and enjoy lively chats at our Evesham store. We appreciate your positive feedback regarding our team's knowledge!
I received excellent service in your…
I received excellent service in your shop, along with informative advice on your products.
25 January 2026
Reply from ProCook - Evesham
We appreciate you taking the time to share your experience! We're so happy to hear that you received excellent service and informative advice in our shop.
Love this store
Love this store. Had noticed dinner service in Birmingham Bullring last week and on a day out to Evesham saw it again and decided to go ahead and purchase.
Staff are absolutely brilliant I was shown many other items in the same range. Will be back. 🩷
26 January 2026
Reply from ProCook - Evesham
We're so glad you love our store! It's wonderful you found the dinner service you had been looking at and decided to purchase it. We appreciate you mentioning our brilliant staff and hope you enjoy your new items!
Poor quality product
Bought this cafetière as a gift in September, the glass became cracked on the inside in December so I returned to store with the receipt and they kindly replaced the glass free of charge. Less than a month later when using the cafetière by pushing the lid down, the glass completely cracked and a piece broke off. When I attempted to return to the store again, I was told they would not be able to replace as, in their words, I have broken it. I explained that obviously I am aware it is broken, however it was during regular use that it became broken, but they would not replace. Product clearly isn’t fit for purpose and staff were unhelpful.
26 January 2026
Unprompted review
Reply from ProCook - Evesham
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Too many review requests!
good cook shop but every time you buy something you get bombarded by review requests... then reminders when you ignore them. Can you imagine getting 2 emails to review your eggs every time you go to Tesco. It makes me want to buy my wooden spoons elsewhere
19 January 2026
Reply from ProCook - Evesham
We appreciate your feedback. We're sorry our review requests are too frequent. We value your business and will review our email policy to improve your experience. Thanks for bringing this to our attention.
Well laid out store
Well laid out store, the items I was looking for were easily found, staff very helpful
21 January 2026
Reply from ProCook - Evesham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our store well laid out and our staff helpful.
Quality of product and helpful staff.
25 January 2026
Reply from ProCook - Evesham
We appreciate your positive feedback on our quality product and helpful staff; we are so happy you are pleased!
The staff are always helpful
21 January 2026
Reply from ProCook - Evesham
We appreciate you letting us know that our staff is helpful. Thank you for your positive feedback; we are so happy!
Lovely staff
Lovely staff, very helpful and even remembered that I'd purchased from you a few weeks ago.
23 January 2026
Friendly helpful and I love the layout…
Friendly helpful and I love the layout in Evesham .
18 January 2026
Reply from ProCook - Evesham
We appreciate your positive feedback. We are so happy you found our team helpful and liked the layout.
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