We needed a good pan as ours had ,had its day. The lady who helped us was very good in showing us the type of pans we asked for. We chose one and it has been very functional to our needs in our home.... See more
Location
Switch location7-11 Princes Street, HG1 1NG Harrogate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
fantastic store with lovely helpful staff. great range of high quality kitchen ware. there were some great offers on sale which caught my eye as was long for some replacement kitchen knives. very sati... See more
Company replied
We became fans of ProCook after acquiring a set of pans from you some four years ago. They have proven to be a really good buy and, despite daily use, are as good as the day they were delivered. We h... See more
Company replied
I went into the Harrogate store and couldn’t be happier. Georgina was amazingly helpful and able to answer my questions. She also understood and was caring of my Tourette’s. She was professional, cour... See more
Company replied
Company details
- #26 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7-11 Princes Street, HG1 1NG, Harrogate, United Kingdom
4.9
Excellent
309 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We needed a good pan as ours had ,had…
We needed a good pan as ours had ,had its day. The lady who helped us was very good in showing us the type of pans we asked for. We chose one and it has been very functional to our needs in our home. We also bought some extra bits for the kitchen. It was an excellent time with a very knowledgeable of all pans available.
18 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great help
From entering the shop staff were helpful and informative. Got what I needed. New knife excellent. Jugs fit the bill.
8 May 2026
Reply from ProCook - Harrogate
We appreciate your positive feedback! We're so glad our staff were helpful and that you found exactly what you needed.
The staff were very polite and helpful.
3 May 2026
I love ProCook!!!
Love ProCook products. They anre always a pleasure to use and fit for purpose. Staff are always so helpful and professional yet friendly.
8 April 2026
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our products and that you find our staff helpful and friendly.
Staff in Harrogate fantastic and The…
Staff in Harrogate fantastic and The Pantry bought exceptional value for money.
29 March 2026
Very helpful service
Lady who served was most attentive and helpful without being over bearing or pushy and she knew about her pans 🤗
29 March 2026
Item I wanted wasn’t in stockroom so…
Item I wanted wasn’t in stockroom so the assistant let me have display item and checked it thoroughly to make sure it was perfect
21 March 2026
Reply from ProCook - Harrogate
We're happy to hear that the assistant went above and beyond to ensure you received a perfect item! Thank you for sharing your positive experience with us.
Top quality pans at a good price.
17 March 2026
Reply from ProCook - Harrogate
We appreciate you noting our top quality pans at a good price; we value your business and are so happy!
Friendly helpful staff and excellent…
Friendly helpful staff and excellent price and quality.
16 March 2026
Friendly helpful, staff
Product was on view so I could see exactly what it looked like. Staff very friendly and helpful. The store was very clean and tidy.
11 March 2026
Reply from ProCook - Harrogate
We're so glad the product display helped you and that you found our staff friendly and helpful. We appreciate your comments about our store's cleanliness!
Excellent service
Bought some lovely new knives from ProCook - excellent advice on the knives (blade and handle types) and also a magnetic holder for them. We're really pleased with our new purchases!
5 March 2026
Reply from ProCook - Harrogate
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Great customer service
Great customer service - same as last time. Helpful, happy welcome. Busy keeping the store looking good.
28 February 2026
Reply from ProCook - Harrogate
We're delighted to hear you consistently receive great customer service! It's wonderful you appreciate our team's helpful and happy welcome and their dedication to maintaining the store.
Vast product knowledge on both…
Vast product knowledge on both occasions.
Detail and assurance given
28 February 2026
Reply from ProCook - Harrogate
We're happy to hear that you found our product knowledge vast and received detailed assurance. We appreciate your positive feedback and thank you!
Found exactly what I wanted by a very…
Found exactly what I wanted by a very helpful member of staff, who even though it was busy didn’t make you feel you had to rush
23 February 2026
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and didn't make you feel rushed, even when busy.
Reply from ProCook - Harrogate
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Found the products we were seeking…
Found the products we were seeking rapidly with immediate help from staff.
18 February 2026
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We are so happy you rapidly found the products you needed with immediate help from our staff.
Friendly and approachable
One of the staff members checked if we needed any help, directed us to the product we wanted to see, answered our questions about it, and kept it behind the till whilst we browsed. We felt well attended.
16 February 2026
Reply from ProCook - Harrogate
We're happy to hear that our staff member was helpful in directing you to the product, answering your questions, and keeping it safe while you browsed. We appreciate your feedback and are glad you felt well attended.
Helping staff
15 February 2026
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.