ProCook - Harrogate Reviews 

338
TrustScore 5 out of 5

4.9

7-11 Princes Street, HG1 1NG Harrogate, GB


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Rated 5 out of 5 stars

Good range of kitchen products and excellent staff who have good knowledge of those products. New Harrogate shop was very helpful without being pushy. My only negative is the endless sales and speci... See more

Rated 5 out of 5 stars

The store had moved without altering contact details online. I contacted another store for advice; they contacted the store immediately - who got back to me in minutes. I asked them to put an item a... See more

Rated 5 out of 5 stars

fantastic store with lovely helpful staff. great range of high quality kitchen ware. there were some great offers on sale which caught my eye as was long for some replacement kitchen knives. very sati... See more

Company replied

Rated 5 out of 5 stars

We became fans of ProCook after acquiring a set of pans from you some four years ago. They have proven to be a really good buy and, despite daily use, are as good as the day they were delivered. We h... See more

Company replied


Company details

  1. #25 of 136 best companies in Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • 7-11 Princes Street, HG1 1NG, Harrogate, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

338 reviews

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4.9

All reviews

(338)

25,315 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent equipment supplier for…

Excellent equipment supplier for kitchens etc.
Friendly well informed staff.

18 June 2026
ProCook - Harrogate logo

Reply from ProCook - Harrogate

We're so glad you found our equipment excellent and our staff friendly and well-informed! Thank you.

Rated 5 out of 5 stars

Good quality

Friendly, helpful staff. I know I can rely on the quality of Pro Cook goods.

17 June 2026
ProCook - Harrogate logo

Reply from ProCook - Harrogate

We're so glad you find our staff friendly and helpful! We appreciate your trust in our quality.

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable and attentive staff

16 June 2026
ProCook - Harrogate logo

Reply from ProCook - Harrogate

We appreciate your kind words about our staff.

Rated 5 out of 5 stars

The young ladies were very helpful &…

The young ladies were very helpful & explained how the best way to clean & keep my purchases in the pristine condition .

7 June 2026
ProCook - Harrogate logo

Reply from ProCook - Harrogate

We're so glad our team provided such helpful advice on caring for your purchases! Thank you for your kind words.

Rated 5 out of 5 stars

Excellent

Extremely helpful and knowledgeable member of staff Helen.

1 June 2026
ProCook - Harrogate logo

Reply from ProCook - Harrogate

We're so glad our team was extremely helpful and knowledgeable. We appreciate your kind words.

Rated 5 out of 5 stars

Visited the Harrogate store

Visited the Harrogate store as they were having a relocation sale. I love their cook ware. The staff in there are excellent and very friendly and knowledgeable. We purchased some new bake ware and a frying pan. Things we have been going to get plus 30% discount. Will visit again when they have moved

30 May 2026
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Reply from ProCook - Harrogate

We are so happy to hear you enjoyed your visit to our Harrogate store and found our staff excellent! We appreciate your kind words about our cookware and look forward to welcoming you again after our move.

Rated 5 out of 5 stars

We needed a good pan as ours had ,had…

We needed a good pan as ours had ,had its day. The lady who helped us was very good in showing us the type of pans we asked for. We chose one and it has been very functional to our needs in our home. We also bought some extra bits for the kitchen. It was an excellent time with a very knowledgeable of all pans available.

18 May 2026
ProCook - Harrogate logo

Reply from ProCook - Harrogate

We're delighted to hear that our team member provided excellent assistance in finding the perfect pan for your home. It's wonderful that you also found some extra kitchen items. Thank you for your kind words!

Rated 5 out of 5 stars

Great help

From entering the shop staff were helpful and informative. Got what I needed. New knife excellent. Jugs fit the bill.

8 May 2026
ProCook - Harrogate logo

Reply from ProCook - Harrogate

We appreciate your positive feedback! We're so glad our staff were helpful and that you found exactly what you needed.

Rated 5 out of 5 stars

I love ProCook!!!

Love ProCook products. They anre always a pleasure to use and fit for purpose. Staff are always so helpful and professional yet friendly.

8 April 2026
ProCook - Harrogate logo

Reply from ProCook - Harrogate

We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our products and that you find our staff helpful and friendly.

Rated 5 out of 5 stars

Item I wanted wasn’t in stockroom so…

Item I wanted wasn’t in stockroom so the assistant let me have display item and checked it thoroughly to make sure it was perfect

21 March 2026
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Reply from ProCook - Harrogate

We're happy to hear that the assistant went above and beyond to ensure you received a perfect item! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Friendly helpful, staff

Product was on view so I could see exactly what it looked like. Staff very friendly and helpful. The store was very clean and tidy.

11 March 2026
ProCook - Harrogate logo

Reply from ProCook - Harrogate

We're so glad the product display helped you and that you found our staff friendly and helpful. We appreciate your comments about our store's cleanliness!

Rated 5 out of 5 stars

Excellent service

Bought some lovely new knives from ProCook - excellent advice on the knives (blade and handle types) and also a magnetic holder for them. We're really pleased with our new purchases!

5 March 2026

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