Good range of kitchen products and excellent staff who have good knowledge of those products. New Harrogate shop was very helpful without being pushy. My only negative is the endless sales and speci... See more
Location
Switch location7-11 Princes Street, HG1 1NG Harrogate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The store had moved without altering contact details online. I contacted another store for advice; they contacted the store immediately - who got back to me in minutes. I asked them to put an item a... See more
fantastic store with lovely helpful staff. great range of high quality kitchen ware. there were some great offers on sale which caught my eye as was long for some replacement kitchen knives. very sati... See more
Company replied
We became fans of ProCook after acquiring a set of pans from you some four years ago. They have proven to be a really good buy and, despite daily use, are as good as the day they were delivered. We h... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7-11 Princes Street, HG1 1NG, Harrogate, United Kingdom
4.9
Excellent
338 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great merchandise and friendly staff
10 November 2025
Reply from ProCook - Harrogate
We appreciate your positive feedback; we are so happy you liked our great merchandise and friendly staff!
Reply from ProCook - Harrogate
We're happy to hear that you find our kitchen equipment excellent and that you especially love the cooking pots. Thank you for your feedback!
A modest purchase; a positive experience.
We became fans of ProCook after acquiring a set of pans from you some four years ago. They have proven to be a really good buy and, despite daily use, are as good as the day they were delivered. We have subsequently relied on the Harrogate branch for our (admittedly smaller) requirements. This time we purchased a fine grater which will do the job perfectly and at the third of the price of a similar item that we had seen in another Harrogate outlet. The ProCook staff were helpful and very cheerful, making our modest purchase a positive experience. Thank you.
7 November 2025
Reply from ProCook - Harrogate
We're happy to hear that you've had such a positive experience with our products and Harrogate branch. It's great to know our pans have stood the test of time and that our staff provided helpful and cheerful service. Thank you for your continued support and for sharing your kind words.
Reply from ProCook - Harrogate
We appreciate your positive feedback regarding our helpful staff and great products; we are so happy you enjoyed them!
I like your own branded products and…
I like your own branded products and you generally have a good selection of alternatives.
8 November 2025
Reply from ProCook - Harrogate
We're happy to hear that you appreciate our own branded products and the variety of alternatives we offer. Thank you for your positive feedback!
Reply from ProCook - Harrogate
We appreciate you letting us know our staff was helpful and gave great advice! We are so happy to hear it.
Exceptional customer service.
I went into the Harrogate store and couldn’t be happier. Georgina was amazingly helpful and able to answer my questions. She also understood and was caring of my Tourette’s. She was professional, courteous and a delight to talk to. A perfect example of customer service. The Damascus knife I bought is very well made, sharp out of the box and frankly beautiful. Very impressed with both product and especially the service.
29 October 2025
Reply from ProCook - Harrogate
We're happy to hear about your positive experience in our Harrogate store. We appreciate your kind words regarding the helpfulness and understanding shown to you. It's great to know you're impressed with the knife and the service you received. Thank you!
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Harrogate
We appreciate you sharing! We're glad you enjoyed our shop and products during your visit.
Reply from ProCook - Harrogate
We appreciate your positive feedback. We are so happy you enjoyed our great range of products and found our staff helpful and polite.
Good staff, good products
Really good customer service. Staff are very knowledgable about the produce. The kitchenware is very good value for money
18 October 2025
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received good customer service and found our kitchenware good value for money.
Reply from ProCook - Harrogate
We appreciate your positive feedback on our excellent products and service; we are so happy you are pleased!
Helpful and knowledgeable staff,
7 October 2025
Reply from ProCook - Harrogate
We appreciate you letting us know our staff was helpful and knowledgeable. We are so happy to hear it!
Reply from ProCook - Harrogate
We're glad we had most of what you wanted at a fair price. We appreciate your positive feedback and your time!
Very helpful and friendly staff
Very helpful and friendly staff. Helped me select the pans I wanted and explained what came with what
4 October 2025
Reply from ProCook - Harrogate
We appreciate you taking the time to share your positive experience. We're so happy to hear that our staff were helpful and friendly in assisting your selection.
Reply from ProCook - Harrogate
We're happy to hear that you had a positive experience with our product, staff, and guarantee process. Thank you for your feedback.
Good range of kitchen products
Good range of kitchen products, and very helpful staff.
19 August 2025
Reply from ProCook - Harrogate
We appreciate your positive feedback. We are so happy you liked our range of kitchen products and found our staff very helpful.
Great customer service
Great customer service. Had picked up the wrong cookware in the store and exchanged it no issue. Used for the first time and feels great quality. Will definitely buy again when I need to replace entire pan set
21 August 2025
Nicely set out store
Nicely set out store
Good Quality Proy
Very helpful and knowledgeable staff
7 August 2025
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store layout, product quality, and helpful staff.
Friendly staff with good knowledge and…
Friendly staff with good knowledge and a willingness to help.
1 August 2025
Reply from ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff friendly, knowledgeable, and helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.