ProCook - Hereford Reviews 

335
•
TrustScore 5 out of 5

4.9

UNIT 4, OLD MARKET, HR4 9HX HEREFORD, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The Hereford store staff are brilliant; knowledgable and super helpful. I stocked a new kitchen with everything - pots, pans, cutlery, plates etc. As someone who has not bought much kitchen ware befor... See more

Company replied

Rated 5 out of 5 stars

We were on holiday and I just like visiting cook shops. Buying a Chef's knife had been on my list for a long time but there hadn't been any urgency. Entering the shop I was offered help IF I wante... See more

Rated 5 out of 5 stars

Visiting Hereford for the day shopping and called in the store as I’ve been looking for a set of saucepans for ages. Saw some lovely pans and spoke with Amelie who was very helpful and it turned out t... See more

Rated 5 out of 5 stars

Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more


Company details

  1. Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom

  • 01432 656633

4.9

Excellent

TrustScore 5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(335)

25,355 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Hereford store staff are brilliant

The Hereford store staff are brilliant; knowledgable and super helpful. I stocked a new kitchen with everything - pots, pans, cutlery, plates etc. As someone who has not bought much kitchen ware before, they helped me make decisions that I’m really happy about. They helped take items to my car, and were excellent when I had to return a few things. No quibbles. Procook you have a customer for life now, your Hereford staff are a gem 💎 (I’m also happy with the quality of your products!) happy customer all round.

10 October 2026
Unprompted review
ProCook - Hereford logo

Reply from ProCook - Hereford

We are so grateful for your fantastic feedback! It is wonderful to hear that our team made stocking your new kitchen such a seamless and enjoyable experience, from helping you select the right items to assisting with your car and hassle-free returns. We are thrilled that you love the quality of your new kitchenware and look forward to welcoming you back again soon.

Rated 2 out of 5 stars

The staff were more interested in…

The staff were more interested in chatting with each other, loudly and seemed to be quite irritated and dismissive when asked about a produce. The male staff was what seemed like chewing gum.
The product itself was amazing.

15 September 2026
ProCook - Hereford logo

Reply from ProCook - Hereford

Hereford

Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store


Rated 4 out of 5 stars

Just what we needed

Just what we needed, a good solid base and easy cooking of large quantities

5 October 2026
ProCook - Hereford logo

Reply from ProCook - Hereford

We are so pleased to hear that your new cookware provided the sturdy foundation you needed for preparing larger meals with ease! Thank you for sharing your wonderful feedback with us.

Rated 5 out of 5 stars

Excellent experience

We were on holiday and I just like visiting cook shops. Buying a Chef's knife had been on my list for a long time but there hadn't been any urgency. Entering the shop I was offered help IF I wanted it. I did ask and I was given excellent advice on the pro and cons of each knife, I could actually try each knife. This purchase was an absolute joy.

17 September 2026
Rated 5 out of 5 stars

I went to replace my old ProCook knife…

I went to replace my old ProCook knife the staff was very helpful and polite, I liked the fact that you can try out different knives to see what the handles and the weight feel like and you can try cutting different vegetable's with them as well as well.

9 September 2026
Rated 5 out of 5 stars

Lovely shopping experience

Visiting Hereford for the day shopping and called in the store as I’ve been looking for a set of saucepans for ages. Saw some lovely pans and spoke with Amelie who was very helpful and it turned out that they were on offer too, reduced by £30. Amelie was very pleasant and friendly and offered to keep them at the store until I’d finished shopping to avoid me having to carry them around.

6 September 2026
Rated 5 out of 5 stars

The staff are very knowledgeable

The staff are very knowledgeable. This was a return visit to purchase baking trays. On the advice of the staff I had opted for the better quality and was not disappointed. I am now slowly replacing all the old, rusty awful ones in my cupboard.

3 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look