The Hereford store staff are brilliant; knowledgable and super helpful. I stocked a new kitchen with everything - pots, pans, cutlery, plates etc. As someone who has not bought much kitchen ware befor... See more
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See what reviewers are saying
We were on holiday and I just like visiting cook shops. Buying a Chef's knife had been on my list for a long time but there hadn't been any urgency. Entering the shop I was offered help IF I wante... See more
Visiting Hereford for the day shopping and called in the store as I’ve been looking for a set of saucepans for ages. Saw some lovely pans and spoke with Amelie who was very helpful and it turned out t... See more
Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom
- 01432 656633
4.9
Excellent
335 reviews
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So glad that we looked on line and…
So glad that we looked on line and found an amazing kitchen shop .The shop had everything we wanted. The assistants were amazing so friendly and helpful.Willbe going back to the shop again highly recommend 👌
31 July 2026
Helpful staff…
Helpful staff helped me find the steak knives I was looking for and also showed me the 3 for £10 items by the till. Very pleased with my purchases
24 July 2026
Very good products
Very good products, well displayed and excellent front of house (Luke).
23 July 2026
Great customer service and store atmosphere
Walked in. Got exactly what I wanted, with helpful staff guiding me every step of the way.
Perfect shopping experience.
Thank you ProCook
21 July 2026
Assistant was very helpful and…
Assistant was very helpful and explained the different products.
24 July 2026
Quick and helpful staff
21 July 2026
The Assistant was very helpful
The Assistant was very helpful, had good product knowledge and showed me where all options were available.
20 July 2026
Always buy Pro Cook products
Always buy Pro Cook products. Staff always helpful. Good quality products. Prices are always good.
17 July 2026
The products are clearly marked on…
The products are clearly marked on prices and excellent and polite staff
12 July 2026
Great service
11 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Excellent service
11 July 2026
Reply from ProCook - Hereford
We're so glad you experienced excellent service and found our staff to be friendly and knowledgeable. We truly appreciate your positive feedback!
A++++++ all top
9 July 2026
Lovely shop so much there
Went in to shop , the person that serve me was very helpfull, and polite, will deffantley be going again as i liked so much in the shop.
4 July 2026
Reply from ProCook - Hereford
We're so pleased you found our team member helpful and polite! We're glad you liked so many items and will be visiting us again soon.
Perfect knives really enjoying it and…
Perfect knives really enjoying it and also a great customer service. I would always come back to pro cook for my kitchen wares
3 July 2026
Reply from ProCook - Hereford
We're so happy you're enjoying your new knives and that you had a great experience with our customer service! We truly appreciate your loyalty and look forward to welcoming you back for your future kitchenware needs.
Top notch!
The staff are very helpful and friendly. They are knowledgeable on the products. Thus creating a a good atmosphere and top notch service. The store is well laid out which makes it easy to use. The Procook saucepans we bought are a fantastic quality and price. Thank you.
28 June 2026
Great experience…
Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in store, it's a great knife at a reasonable price.
Great store, great product, very helpful and pleasant sore assistant, sorry I didn't get her name.
Thank you.
2 July 2026
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