The Hereford store staff are brilliant; knowledgable and super helpful. I stocked a new kitchen with everything - pots, pans, cutlery, plates etc. As someone who has not bought much kitchen ware befor... See more
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See what reviewers are saying
We were on holiday and I just like visiting cook shops. Buying a Chef's knife had been on my list for a long time but there hadn't been any urgency. Entering the shop I was offered help IF I wante... See more
Visiting Hereford for the day shopping and called in the store as I’ve been looking for a set of saucepans for ages. Saw some lovely pans and spoke with Amelie who was very helpful and it turned out t... See more
Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom
- 01432 656633
4.9
Excellent
335 reviews
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Excellent customer service.
Excellent customer service.
Friendly and helpful staff.
Dog friendly and even a little treat for my dog!
Also excellent products.
18 May 2026
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this wonderful review! We're so happy our staff were friendly and helpful, and that your dog enjoyed their treat.
Reply from ProCook - Hereford
We really appreciate your kind review.
Reply from ProCook - Hereford
We appreciate your kind words.
Easy to see products
Easy to see everything available. Helpful but not pushy staff. Good quality products with a range of price points..
16 May 2026
Reply from ProCook - Hereford
We appreciate your wonderful feedback! We're delighted you found our store easy to navigate, our staff helpful, and our products high quality.
My local shop
My local shop, The male staff member was very helpful and knowledgeable.
Product very good, but would be an advantage to have at least one recipe for each setting just to get started & reassurance to continue using with confidence.
11 May 2026
Reply from ProCook - Hereford
We're so glad to hear our staff was helpful and knowledgeable! We appreciate your feedback regarding recipes to boost confidence with our product. Thank you for your kind words.
I couldn’t decide between two different…
I couldn’t decide between two different pans. A member of staff came over and asked if I needed help. I really appreciated his opinion and his knowledge of the products.
14 May 2026
Reply from ProCook - Hereford
We're so glad our staff could assist you in choosing between the pans. We appreciate you recognizing their helpfulness and product knowledge.
Reply from ProCook - Hereford
We really appreciate your kind review.
The sales assistant was very helpful…
The sales assistant was very helpful and friendly during our visit to the shop.
7 May 2026
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our staff was helpful and friendly.
Knowledgeable staff
Knowledgeable staff, who were very helpful. Product was quality and a good price.
11 May 2026
Reply from ProCook - Hereford
We appreciate you taking the time to share your experience! We're so happy to hear that our staff was helpful and that you found a quality product at a good price.
Reply from ProCook - Hereford
We appreciate your kind words.
Reply from ProCook - Hereford
We appreciate you letting us know our service was helpful and friendly; it means a lot to our team.
Quick and easy
Quick and easy, well set out store and clean and tidy, good service and very friendly staff
7 May 2026
Reply from ProCook - Hereford
We're so glad you found our store well-organized and clean! We appreciate your kind words about our service and friendly staff.
Perfect customer service very efficient…
Perfect customer service very efficient and helpful highly recommend
1 May 2026
Excellent range
Excellent range, excellent quality and attentive service.
We came away with more than we intended to buy.
Think you should advertise more in the local area as we had not heard of you ( we are up in Leominster)
28 April 2026
Reply from ProCook - Hereford
We're glad you enjoyed your experience with our range, quality, and service. We appreciate your suggestion to increase local advertising in areas like Leominster. Thank you for your valuable feedback!
The staff were very welcoming and were…
The staff were very welcoming and were very helpful and also very knowledgeable about the products we were looking to purchase.
23 April 2026
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff welcoming, helpful, and knowledgeable.
The ProCook shop is very good quality
The ProCook shop is very good quality, the staff are very helpful and polite.
11 April 2026
Brilliant store with real quality…
Brilliant store with real quality stuff.
And guess what! You can try before you buy on many things. There’s a box of fruit and veg to test out knives. Really important to check balance and feel in the hand. And the staff demonstrated a whizzy corkscrew for us too. The prices are a real surprise. Real value for money. Knowledgeable and helpful staff make shopping here a great experience.
12 April 2026
Reply from ProCook - Hereford
We're happy to hear that you enjoyed your shopping experience! It's great to know that you found real value for money and appreciated the opportunity to test our products. We're glad our staff could assist you. Thanks for your positive feedback!
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