The Hereford store staff are brilliant; knowledgable and super helpful. I stocked a new kitchen with everything - pots, pans, cutlery, plates etc. As someone who has not bought much kitchen ware befor... See more
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See what reviewers are saying
We were on holiday and I just like visiting cook shops. Buying a Chef's knife had been on my list for a long time but there hadn't been any urgency. Entering the shop I was offered help IF I wante... See more
Visiting Hereford for the day shopping and called in the store as I’ve been looking for a set of saucepans for ages. Saw some lovely pans and spoke with Amelie who was very helpful and it turned out t... See more
Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom
- 01432 656633
4.9
Excellent
335 reviews
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First time in ProCook
First time in ProCook.
Lovely friendly acknowledgment when we went in.
We were left to browse which I love. Although if we had needed assistance there were staff available.
The guy serving us explained about the scissors we were buying & how they came apart for washing ( incase we thought they had broken )
Lovely & clean shop.
Would definatly shop in there again
10 April 2026
Reply from ProCook - Hereford
We're happy to hear that you enjoyed your first visit! We aim to provide a friendly, clean environment where customers can browse comfortably, with assistance readily available. We appreciate you mentioning the informative service you received about the scissors. Thank you for your positive feedback; we look forward to welcoming you back.
Reply from ProCook - Hereford
We appreciate you letting us know that you enjoyed our lovely store, helpful staff, and good quality goods!
Had time to have a look around before…
Had time to have a look around before being approached,very helpful and polite.all together a very good experience
4 April 2026
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this wonderful review. We're so glad to hear that you had a very good experience with our helpful and polite staff.
Great service and products
2 April 2026
Reply from ProCook - Hereford
We appreciate your positive feedback regarding our great service and products; we are delighted!
Lovely clean shop
Lovely clean, tidy shop and friendly staff - lovely products and well priced
29 March 2026
Excellent help and advice.
30 March 2026
Reply from ProCook - Hereford
We appreciate your positive feedback! We are so glad that our help and advice were excellent for you; it means a lot to us.
Excellent knife sharpener.
I have never before been good at sharpening my knives. Hopeless ! Thanks to good advice from the assistant, I bought the ProCook Three Wheel Knife Sharpener. It has three grades/stages of sharpening (depending on what you want to do). It is stylish, well designed and very easy to use. Really pleased.
27 March 2026
Reply from ProCook - Hereford
We're happy to hear that the knife sharpener and the assistant's advice helped you overcome your previous difficulties. We appreciate you sharing your positive experience with the product's design and ease of use.
Reply from ProCook - Hereford
We're happy to hear that you found our shop well-organized and easy to navigate. Thank you for your positive feedback; we appreciate it!
Reply from ProCook - Hereford
We appreciate your positive feedback on our great product and supportive service; we are delighted!
The shop is spacious and immaculate
The shop is spacious and immaculate. A massive range of quality ProCook products makes this a go-to shop for the kitchen. The staff were friendly and helpful and I will definately return.
26 March 2026
Hereford store
Hereford store. Sales person understood our requirements, was helpful and informative about the products. All staff in the store were very friendly.
25 March 2026
Unprompted review
Reply from ProCook - Hereford
We appreciate you sharing your experience at our Hereford shop. We're so glad to hear that our salesperson understood your needs and that all of our staff were friendly and helpful.
First time of visiting this store
First time of visiting this store. Staff member was very welcoming, courteous, and helpful. Store was clean and well stocked. Will definitely be back
21 March 2026
Reply from ProCook - Hereford
We're so happy to hear that you found our staff welcoming and the store clean and well-stocked. We appreciate you taking the time to leave us this great review!
Reply from ProCook - Hereford
We appreciate you sharing that our staff was helpful and our products were good value; it means a lot to our team!
I wanted a new knife
I wanted a new knife . Knew what I wanted ,picked it ,payed for it job done no hassel.
19 March 2026
Reply from ProCook - Hereford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Faulty Product which broke within 5 mins of first use.
Unfortunately your product , the ProCook PodPress broke after only the 4th pod being recycled. It literally broke within 5mins of use. We were only visiting Hereford for the day from Cardiff otherwise we would have returned the faulty product. Are you able to provide a replacement ?
15 February 2026
Reply from ProCook - Hereford
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Product & Service Knowledge
The two assistant we’re very pleasent & helpful. Offering advice not only of the products but cooking advice also. Very helpful for someone who is teaching myself to be a better cook.
7 March 2026
Reply from ProCook - Hereford
We're delighted to hear that the assistants were pleasant and helpful! It's great they offered advice about the products and cooking, especially as you are teaching yourself to cook.
Very pleasant and helpful gentleman
Very pleasant and helpful gentleman he understood the items we wanted and explained the best use of them
3 March 2026
Reply from ProCook - Hereford
We appreciate you sharing your experience! We're so happy to hear that the gentleman was helpful and understood your needs, explaining the best use of the items.
Reply from ProCook - Hereford
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
ProCook Hereford
I have been served several times at ProCook Hereford, and every experience has been excellent. Luke was extremely kind, polite, and very knowledgeable. He took the time to explain the different knives, which whetstone I should use, and we even discussed diamond sharpeners.
I left the store happy and smiling, confident that I had chosen exactly what I needed.
I later returned to purchase a leather knife bag to store my knives – top quality and very reasonably priced.
I will definitely be coming back.
With appreciation,
Cristian
26 February 2026
Reply from ProCook - Hereford
We're happy to hear that you had an excellent experience in our store. We appreciate your positive feedback regarding the team member's knowledge and assistance with your knife selection. We're glad you found what you needed and are satisfied with your purchase. Thank you for your appreciation, and we look forward to your return.
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