Bought a Wok and Frying pan from Lewes, quality is amazing we’ve had Ninja before which we were very disappointed with. We have used both of them already and are fantastic. The staff were very knowled... See more
Location
Switch location20-21 High Street, BN7 2LN Lewes, GB
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See what reviewers are saying
Excellent product (green shallow cast iron dish). Solid, well made, good looking. Lovely shop in Lewes with very helpful staff.
Purchased four matching mugs. Good quality at a reasonable price. Didn't have to wait to be served. Items wrapped and packed satisfactorily.
Company replied
Great selection of cookware & helpful, friendly, knowledgeable staff. Having just moved to a house with an Induction hob, we needed new pans that would be suitable. Not only was there a favourable pri... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
20-21 High Street, BN7 2LN, Lewes, United Kingdom
4.9
Excellent
486 reviews
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Good experience.Very helpful assistant and pointed me…
Very helpful assistant and pointed me in the right direction for what I was looking for. Also when I decided to buy a caffetiere, she again explained the differences and helped me choose. Very good.
5 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A lovely lady served me and found…
A lovely lady served me and found everything I needed.
5 March 2026
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this great review! We are so happy to hear a lovely lady found everything you needed.
Very pleasant
Very pleasant, helpful member of staff who made the experience very easy.
The knives we bought are excellent & exactly what we needed. They were beautifully packaged for our safety and we appreciated the information on how to care for them
5 March 2026
Reply from ProCook - Lewes
We're happy to hear that our staff member was pleasant and helpful, making your experience easy! We're glad the knives are excellent and met your needs. We appreciate that you valued the packaging and care information.
Excellent friendly advice
Excellent friendly advice, good range and the benefit of a loading bay outside of the shop.
1 March 2026
Reply from ProCook - Lewes
We're happy to hear that you found our advice helpful and appreciated our range and loading bay. Thank you for your positive feedback; we appreciate it!
Very helpful staff.
28 February 2026
Reply from ProCook - Lewes
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Great knives. Helpful staff
The shop assistant was really helpful and knowledgeable.
The knives we purchased are very good. And good value
10 February 2026
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this great review! We're so happy to hear that our shop assistant was helpful and that you like the knives.
Really helpful staff
Really helpful staff . pleasant and friendly. A pleasure to shop there
18 February 2026
Reply from ProCook - Lewes
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff helpful, pleasant, and friendly.
Great service - poor product quality
Purchased a pasta roller, which is 'ProCook' branded, and the quality is very poor. Handle keeps falling out, the shaping/cutting tool keeps coming off when you roll and pasta gets stuck in roller as it has a sharp edge. That said, the service was friendly and good, which is reflected in the average score here.
22 February 2026
Reply from ProCook - Lewes
We appreciate your feedback and are sorry to hear about the issues with the pasta roller's quality, especially regarding the handle, shaping tool, and sharp edge. We're glad you found our service friendly. We'll review your comments to improve our products.
Lewes Shop excellently staffed
The staff hired at the store in Lewes was incredibly helpful and made sure to provide honest and clear suggestions for what I needed. So far the items I have bought have worked a treat.
12 February 2026
Reply from ProCook - Lewes
We're happy to hear that the staff at our Lewes store were incredibly helpful, offering honest suggestions. We appreciate your feedback and are glad the items are working well for you!
Friendly, knowledgeable, helpful.
Friendly, knowledgeable, helpful staff helped me navigate a world of which I know nothing and find the perfect gift for my wife!
13 February 2026
Reply from ProCook - Lewes
We're so happy to hear that our friendly, knowledgeable, and helpful staff assisted you in finding the perfect gift. We appreciate your positive feedback!
Great real world experience.
The lovely ProCook store assistant was very knowledgeable and super helpful at offering an alternative when the items I had gone in for were unavailable. I would thoroughly recommend going into the shop rather than buying online.
6 February 2026
Reply from ProCook - Lewes
We appreciate your feedback and regret the loading inconvenience. We'll review our procedures to improve this situation.
Lots of help on pricing.
5 February 2026
Great quality and value product
Lovely, spacious showroom and fantastic selection of products. Individual products as well as great value cookware sets etc available. Really good discounts and high quality, stylish and well made cookware. Many styles and types to choose from. I enjoyed shopping and browsing here. Lovely staff and customer service.
29 January 2026
Fab selection
Fab, friendly, knowledgeable and stocking a brilliant range. Very well presented shop too! Thanks 👍🏾
2 February 2026
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