ProCook - Livingston Reviews 

787
•
TrustScore 5 out of 5

4.9

Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB

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Rated 5 out of 5 stars

Hugely knowledgeable and helpful staff. Personal service above and beyond including holding purchases till other shopping done. Service like this is why we need to stop online shopping and get back to... See more

Rated 5 out of 5 stars

I always buy Pro cook , good quality product at very reasonable prices. I always go to the Livingston shop rather than buy online so I can ask questions face to face and feel the items I'm looking to... See more

Company replied

Rated 4 out of 5 stars

Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price

Company replied

Rated 5 out of 5 stars

Hi, I was in the store in livingstone last week looking at the dinner sets snd the staff member asked me if I needed some help, I explained that im not sure what dinner set to purchase at this mom... See more


Company details

  1. Kitchen supply shop

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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4.9

All reviews

(787)

25,464 reviews in the last 12 months

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Rated 5 out of 5 stars

This Experience I’m purchasing a frying…

This Experience I’m purchasing a frying pan at £70 was fine I had no problem with the young gentleman. Who served me also you had an offer on and I saved £10. I would have purchased this the month before when I was at your shop at livingston design Centre in Armadale Road. I looked into your shop with a particular intention of purchasing a frying pan my wife had already purchased a set of pro cook pots at around £300 and had a discount voucher I asked the gentleman at the time that unfortunately I could not put my hands on the voucher he said there was nothing he could do and seemed totally disinterested as I was in the shop for about 10 minutes and he was behind the counter on his iPad. You a pair of jeans on which didn’t look to be your usual standard so I decided that I would just buy a hexclad Frying Pan it was only by accident that I was taking someone over to the design centre that I thought I would look in and as you had a special offer run and the young gentleman Was attentive I decided to buy the frying pan but I wouldn’t have purchased it even with your offer on if it had been the other chap.

1 April 2026
Rated 5 out of 5 stars

Stewart was very helpful

Stewart was very helpful, we told him our problem and he sorted this out.

27 March 2026
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Reply from ProCook - Livingston

We're happy to hear that we were able to resolve the problem you experienced. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

I was helped by Stewart who couldn’t…

I was helped by Stewart who couldn’t have been more helpful

21 March 2026
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Reply from ProCook - Livingston

We're happy to hear that you had such a positive experience. Thank you for letting us know about the great assistance you received.

Rated 5 out of 5 stars

The young man who dealt with us was…

The young man who dealt with us was pleasant, patient and above all very knowledgeable. I was able to buy exactly what I wanted.

28 March 2026
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Reply from ProCook - Livingston

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our employee pleasant, patient, and knowledgeable and that you bought exactly what you wanted.

Rated 5 out of 5 stars

Staff were very resourceful

Staff were very helpful. We were looking for a meat trivet for our Pro Cook roasting tin but were unsure which would fit best of the 2 sizes. Our tin was not on display but was found from the store room quickly so we got the perfect size. I also found some great kitchen scissors for a bargain price which cleverly dismantle for washing.

17 March 2026
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Reply from ProCook - Livingston

We're happy to hear that our staff were so helpful in finding the perfect meat trivet for your roasting tin. It's great you found some kitchen scissors too! Thank you for your positive feedback.

Rated 5 out of 5 stars

Excellent Helpful Staff

The staff in particular Stewart was extremely helpful. Super efficient in sending out replacement lid following development of a fault.

10 March 2026
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Reply from ProCook - Livingston

We're happy to hear that the replacement lid was sent out efficiently and that our staff was helpful! We appreciate you taking the time to leave us this great feedback.

Rated 5 out of 5 stars

Choice

Choice, price, assistance and service could not be better.

22 March 2026
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Reply from ProCook - Livingston

We're happy to hear that you had such a wonderful experience with our selection, prices, and assistance. Thank you for your positive feedback.

Rated 4 out of 5 stars

The shop assistant was knowledgeable

The shop assistant was knowledgeable, personable and attentive.

14 March 2026
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Reply from ProCook - Livingston

We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our shop assistant.

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Couldn’t have done enough for me. Friendly, knowledgeable and extremely helpful. As a result I spent more than I would have and am very happy with everything.
If all your stores offer the same service as the Livingston outlet I applaud your company. I’d give them a raise 😊

2 March 2026
Rated 5 out of 5 stars

Knowledgeable staff

The advice of the shop assistant was helpful and enabled us to make an educated choice when purchasing kitchen knives.

10 March 2026
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Reply from ProCook - Livingston

We appreciate you taking the time to share your experience. We're so happy to hear that the advice was helpful and enabled you to make an educated choice!

Rated 5 out of 5 stars

I’ve been looking for a salt and pepper…

I’ve been looking for a salt and pepper set for a long time and found the perfect one inProcook Livingston
They look fantastic!!! I was the first to buy them as they had just arrived for sale in the shop. I have already recommended them to a friend Thank you

7 March 2026
Rated 5 out of 5 stars

28/02/26

excellent seevixe, amazing quality

1 March 2026
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Reply from ProCook - Livingston

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Good quality products and friendly…

Good quality products and friendly professional service.

3 March 2026
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Reply from ProCook - Livingston

We appreciate your positive feedback. We are so happy you were pleased with our good quality products and friendly professional service.

Rated 5 out of 5 stars

All you needs for cooking just run and…

All you needs for cooking just run and grab what you need and staff are very helpful

3 March 2026
ProCook - Livingston logo

Reply from ProCook - Livingston

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you needed and that our staff was helpful.

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