I visited the store to purchase a set of Gourmet saucepans and was dealt with by 2 very helpful assistants. The same applied again when I returned to purchase 2 more. I am extremely pleased with my pu... See more
Company replied
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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See what reviewers are saying
Lovely staff, greeted me with a smile, but left alone when I wanted to browse. Very helpful when I requested a nutmeg mill as an addition to my pan, you need to stock them, they save knuckles!
As said before assistants did not give me time to browse before pouncing on me although helpful I just wanted more time to look at other products
Company replied
Went looking for quality knives as I'm doing more and more cooking, so wanted to treat myself. Was helped by Isabelle who was mint - great knowledge, patient while I decided which brand to go with, an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1k reviews
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Purchased 3 storage tins
Purchased 3 storage tins. Very good value for money. The staff are always pleasant and helpful so it’s nice to shop there.
1 October 2026
Great products and very friendly and…
Great products and very friendly and helpful staff
25 September 2026
Good range of products and good quality
15 September 2026
Friendly helpful
Friendly helpful
Staff. I bought a couple of lovely Christmas gifts.
24 September 2026
Great service
27 September 2026
May use AI-assist with repliesRead more
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Very friendly and helpful shop…
Very friendly and helpful shop assistants. Appreciated the advice and will definitely call in again
22 September 2026
Reply from ProCook - Mansfield
We're so happy to hear that our shop assistants were friendly and helpful! We're also delighted that you appreciated their advice and will definitely call in again. Thank you for your kind words!
I was not hounded by the staff but help…
I was not hounded by the staff but help was available instantly when I needed it.
25 September 2026
Reply from ProCook - Mansfield
We're so glad to hear that our team was able to provide assistance exactly when you needed it, without being intrusive. We appreciate your kind feedback!
Very knowledgeable staff
Very knowledgeable staff, took their time.
Allowed us to make decisions and weren’t forced into making a sale
25 September 2026
Reply from ProCook - Mansfield
We're so pleased to hear our staff were knowledgeable and took their time with you! It's wonderful that you felt empowered to make your own decisions without feeling pressured.
A* service
The lady who served us went above and beyond to help and ahe was so lovely and friendly. We need more people like her in shops
25 September 2026
Reply from ProCook - Mansfield
We're so happy to hear that our team went above and beyond to help you and that you found them lovely and friendly. We truly appreciate your kind words!
Great shopping experience
The staff were really friendly and helpful. They gave me time to just wander around and browse. The products were amazing and top quality. I will definately go back.
24 September 2026
Reply from ProCook - Mansfield
We're so pleased to hear our staff were friendly and helpful, and that you enjoyed browsing! It's wonderful that you found our products amazing and top quality, and we look forward to your next visit.
The sales assistants are always super…
The sales assistants are always super friendly at the ProCook store at MacArther Glen South Normanton Derbyshire
19 September 2026
Very helpful staff
My daughter was buying two dinner sets which were quite heavy. I also had made some purchases so one of the staff members helped us carry our purchases back to our car which I thought was a really lovely gesture as we would have to have done it in two separate trips. We were made aware of any offers that were on like the three items for £10. All in all a lovely shopping experience. Thank you.
19 September 2026
Staff pleasant & helpful.
23 September 2026
Excellent service from staff
Excellent service from staff
Explained in detail the item which I bought.
22 September 2026
Friendly helpful staff
21 September 2026
Shop looked lovely with a great…
Shop looked lovely with a great autumnal display.
I asked for something I couldn't find on the shopfloor and they kindly went into the storeroom and found it. So very helpful staff.
20 September 2026
The staff are very friendly
The staff are very friendly and helpful, the product's are really well made and price's are very good ,its always service with a smile everytime I have been in there i would definitely recommend
21 September 2026
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