The staff were very helpful, offering advice and allowing us to try some of the products before we made up our minds. The store is quite small compared to other Pro Cook stores I've visited, but they... See more
Company replied
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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See what reviewers are saying
Renata at East Midlands ProCook was excellent. She listened attentively to my questions and answered in detail. She was able to demonstrate the differences between various knives and helped me choose... See more
Company replied
Tha Assistants are very knowledgeable about the products that are sold in the shop. You can browse in a comfortable and friendly atmosphere. The products are high quality and a cooks dream. Support... See more
Company replied
The ladies in the store were lovely, very communicative, and very knowledgeable about all the products, the usage and the suitability. The store is very neat and tidy and very well laid out. Everythin... See more
Company replied
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1k reviews
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Great service…
Used the outlet park store in Mansfield and was very pleased with the staff. Helping me find what it was I was looking for and completing its purchase.
22 July 2026
Friendly helpful staff and great choice…
Friendly helpful staff and great choice of items for the kitchen.
21 July 2026
The range of products is really good…
The range of products is really good and the service I got was exceptional. They even carried the goods to the car for me
21 July 2026
Nice clean shop
20 July 2026
Staff was professional and very helpful.
19 July 2026
Pleasant staff and understanding.
8 July 2026
Great customer service
Great customer service, the lady that served us was extremely helpful. Quality products at affordable prices.
12 July 2026
The shop is lovely to wander around
The shop is lovely to wander around, The choice absolutely great, the staff very helpful and the prices very competitive.
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I Paid for my product and was…
I Paid for my product and was immediately told by the assistant that the payment had not gone through.I was adamant that it had. I was again told that it hadn't,fed up with discussing any further I paid again.During a routine check of my bank account I noticed that the exact same amount that I hadn't paid was put back into my account. Oh dear.
6 July 2026
Reply from ProCook - Mansfield
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 or email us on care@procook.co.uk and we will help you resolve your issue.
Reply from ProCook - Mansfield
We're so glad you found what you were looking for and at a great price! We appreciate your positive feedback.
Good products
The products are of excellent quality and reasonably priced. The staff were very helpful and courteous.
7 July 2026
Reply from ProCook - Mansfield
We're so happy you enjoyed our excellent quality products and reasonable prices! We're also glad our staff were very helpful and courteous. Thank you for your kind words.
Excellent service
Helpful staff, knowledgeable, excellent product range, would highly recommend.
30 June 2026
Reply from ProCook - Mansfield
We're so glad you enjoyed our product range and found our team helpful and knowledgeable! Thank you for your kind words and recommendation.
Reply from ProCook - Mansfield
We truly appreciate your kind words about our store and the friendly service you received from our team.
Helpful & friendly staff.
I was treated with respect by the lady who helped.me find what I was looking for. She was very friendly and made my experience very pleasant.
2 July 2026
Reply from ProCook - Mansfield
We're so happy to hear that our team member was friendly and respectful, making your experience pleasant. Thank you for sharing your positive feedback!
Friendly and attentive staff
27 June 2026
Reply from ProCook - Mansfield
We are so pleased to hear that our staff was friendly and attentive during your visit. We truly appreciate your kind words.
The young male store assistant at East…
The young male store assistant at East Midlands Designer Outlet was very friendly and a great sales person. He is a great asset to you. I came away with 3 items while browsing! I have used my lovely casserole dish, but the pancake pan will make an appearance this weekend!
1 July 2026
Brilliant quality items
Brilliant quality items. Not the cheapest but equal in quality to high brands. Staff always helpful.
29 June 2026
Lady at the shop was very helpful
Lady at the shop was very helpful. She took her time Tony destined my needs and help me choose the right product
23 June 2026
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