The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... See more
Company replied
Location
Switch locationUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
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See what reviewers are saying
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... See more
Company replied
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... See more
Company replied
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, United Kingdom
4.8
Excellent
584 reviews
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Bobs best kitchen suppliersshop had what we wanted
The shop had what we wanted. That’s a lot better than others in Norwich. Will shop there again. Staff very friendly and helpful
24 September 2026
Assistant very friendly and helpful
19 September 2026
Really lovely shop and great quality…
Really lovely shop and great quality products with super helpful staff 🫶
21 September 2026
May use AI-assist with repliesRead more
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Reply from ProCook - Norwich
We are so pleased to hear that our team was so supportive during your visit and that you look forward to returning. We truly appreciate your positive feedback!
Can opener
I asked a friendy man for a traditional can opener that actually WORKS..the answer was "ah..this way"..one quality ,heavy item later a very happy customer...first can didnt stand a chance ..,.my new favourit shop.
19 September 2026
Amazing place I would highly recommend
The staff are extremely helpful and friendly. They take their time to explain stuff to you when asked about a product. The product are really good quality.
16 September 2026
The Pro Cook shop itself is bright and…
The Pro Cook shop itself is bright and welcoming as are the staff! I easily located the item I was interested in and with staff help I purchased it. I am very pleased with the large trivet which looks modern and practical in my kitchen.
10 September 2026
The items were of good quality and the…
The items were of good quality and the staff were very welcoming
5 September 2026
The saucepans and frying pan we…
The saucepans and frying pan we purchased were very high quality and very well designed would highly recommend
Pro cook for their range of cookware and their professional staff.
30 August 2026
The Lady we saw was extremely helpful…
The Lady we saw was extremely helpful and very polite.
7 September 2026
Really helpful staff
27 August 2026
Shocking service
On 7th August I ordered a set of pans from procook, I paid for next day delivery for Saturday 8th. When this did not arrive I contacted your customer support and was told it had not been shipped. I asked if you would deliver it on the Sunday and was told no. I told you I could not accept delivery during week and you said you would hold it until the following Saturday. I contacted you on Wednesday 12th and said I was off work on the Friday so you could deliver it on either the Friday or the Saturday (14th or 15th) it never came on either day. I contacted you again and was told it had not been dispatched at which point I cancelled my order and received a refund. No explanation or apology, shocking customer service
30 August 2026
Unprompted review
Reply from ProCook - Norwich
We are very sorry to hear about the issues you experienced with your delivery and the subsequent cancellation of your order. We apologise for the lack of communication and explanation.
Very helpfull staff at Norwich store
Very helpfull staff at Norwich store. Excellent products. Always a go to store when I am in Norwich. Thank you.
24 August 2026
Beautiful shop
Beautiful shop, stunning displays and very knowledgeable and helpful staff.
Bought some lovely knives but not used yet so cannot comment on them yet.
21 August 2026
Norwich shopping
We found just what we wanted in this well presented shop. Friendly staff. Will use again.
19 August 2026
Knowledgeable and helpful staff
Staff were knowledgeable about the products and took time to explain the differences across the range that we were interested in. They also asked about our cooking style and recommended products to suit.
At no time was it felt to be a pushy sales patter.
16 August 2026
Reply from ProCook - Norwich
We're so pleased to hear that our team was knowledgeable and took the time to explain the differences in our product range. It's wonderful that they recommended items suited to your cooking style without being pushy.
I always manage to find what I'm…
I always manage to find what I'm looking for. The staff are always friendly and helpful. The products are of good quality and not overpriced.
7 August 2026
Reply from ProCook - Norwich
We're so pleased to hear you consistently find what you're looking for! It's wonderful that our staff are always friendly and helpful, and that you find our products to be of good quality and fairly priced.
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